1 2 Previous Next 21 Replies Latest reply on Aug 3, 2017 9:10 AM by Intel Corporation

    Doom (2016) Crashing with Intel HD Graphics 4600?


      Hi, I'm a bit confused. The thread at Doom 2016 Freezes Before Menu With HD Graphics 4600 shows that the issue should be fixed, but it is still crashing for me like before the issue was resolved for others. The output from Intel System Support Utility is attached.



      Answers (N/A if not applicable)


      Provide a detailed description of the issue

      Doom (2016) crashes a few moments after launching.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Hardware (HW)

      Brand and Model of the system.

      HP Envy 15t-j100

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?


      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)


      How much memory [RAM] in the system (see note2 below).

      12 GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc


      Hardware Stepping (see note1 below).

      See attached

      Software (SW)

      Operating System version (see note2 below).

      Windows 7 (64-bit)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.


      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      SW or Apps version used to replicate the issue.



      Single display, clone, or extended (see note2 below).


      Display resolution & refresh rate setting of each display (see note2 below).

      1366 x 768 @ 60Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      Plugged in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Launch Doom (2016) from Steam
      2. Wait for crash


        1 2 Previous Next