5 Replies Latest reply on Jul 5, 2017 1:33 PM by Intel Corporation

    The gpu device instance has been suspended intel HD 4000


      This is same problem as Intel HD 5300 Crash with Resident evil 7 . Raising again since it was not solved

      When ever I loaded the resident Evil 7 game I am getting the below error.

      "d: //reengine//reengine//builder//modules//render//os//renderdevicedx11.cpp" 3796 present failed. HRESULT = 0x887a0005,The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action"

      later the getting the warning message from taskbar icon stating that

      "amd driver has stopped working and successfully recovered'


      I tried all the methods available in below thread but nothing helps.


      My System Spec:

      Processor Name: Intel Core i3 3120M

      RAM: 4GB DDR3

      OS : Windows 10 Pro 64bit (I tried in win7,8 also same error)

      GPU - AMD radeon hd 7670m (2GB) (Installed Crimson Edition 16.2.1)

      Intel HD Graphics HD 4000 - Installed the latest driver (win64_153343.4425.exe)


      if I disable the amd driver and run in Intel 4000 then i m getting below error


      Display driver Intel HD 4000 Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered on Windows 10



      I have tried all the methods available in online (sfc scan, tdrdealy, intel sde,overclocking amd etc but still getting same error.


      Kindly help me to proceed