4 Replies Latest reply on Jul 6, 2017 7:03 PM by Intel Corporation

    BSOD on Z230 workstation which is having Intel(R) Ethernet 1210-T1 GbE NIC

    faraz_bossini

      Hello Team ,

       

      I need your help in reosolving the problem which we are facing regarding BSOD. When we are shutting down or restarting our z230 workstation, it's giving us BSOD.

      I checked the dump files and I got the below result. I assume that it's relate to network card drive and I downloaded the driver and installed a new one from Intel website. However, when i check the driver version after installing. It's giving the same version as before.

       

      Please advise,

       

      NIC details                : Intel(R) Ethernet 1210-T1 GbE NIC

      Driver version         : 12.13.27.0

       

       

       

       

      *******************************************************************************
      * *
      * Bugcheck Analysis *
      * *
      *******************************************************************************

      DRIVER_POWER_STATE_FAILURE (9f)
      A driver has failed to complete a power IRP within a specific time.
      Arguments:
      Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
      Arg2: fffffa80075ac060, Physical Device Object of the stack
      Arg3: fffff80003c073d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
      Arg4: fffffa800d58c6c0, The blocked IRP

      Debugging Details:
      ------------------


      DUMP_CLASS: 1

      DUMP_QUALIFIER: 400

      BUILD_VERSION_STRING: 7601.23418.amd64fre.win7sp1_ldr.160408-2045

      SYSTEM_MANUFACTURER: Hewlett-Packard

      SYSTEM_PRODUCT_NAME: HP Z230 Tower Workstation

      SYSTEM_SKU: D1P34AV

      BIOS_VENDOR: Hewlett-Packard

      BIOS_VERSION: L51 v01.52

      BIOS_DATE: 07/20/2015

      BASEBOARD_MANUFACTURER: Hewlett-Packard

      BASEBOARD_PRODUCT: 1905

      DUMP_TYPE: 2

      BUGCHECK_P1: 3

      BUGCHECK_P2: fffffa80075ac060

      BUGCHECK_P3: fffff80003c073d8

      BUGCHECK_P4: fffffa800d58c6c0

      DRVPOWERSTATE_SUBCODE: 3

      IMAGE_NAME: pci.sys

      DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f

      MODULE_NAME: pci

      FAULTING_MODULE: fffff88000e6a000 pci

      CPU_COUNT: 8

      CPU_MHZ: d40

      CPU_VENDOR: GenuineIntel

      CPU_FAMILY: 6

      CPU_MODEL: 3c

      CPU_STEPPING: 3

      CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 1D'00000000 (cache) 1D'00000000 (init)

      CUSTOMER_CRASH_COUNT: 1

      DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

      BUGCHECK_STR: 0x9F

      PROCESS_NAME: System

      CURRENT_IRQL: 2

      ANALYSIS_SESSION_HOST: FARAZ-LAPTOP

      ANALYSIS_SESSION_TIME: 06-30-2017 08:31:27.0369

      ANALYSIS_VERSION: 10.0.15063.400 amd64fre

      DPC_STACK_BASE: FFFFF80003C0DFB0

      STACK_OVERFLOW: Stack Limit: fffff80003c07fb0. Use (kF) and (!stackusage) to investigate stack usage.

      STACK_TEXT:
      fffff800`03c07388 fffff800`035473f0 : 00000000`0000009f 00000000`00000003 fffffa80`075ac060 fffff800`03c073d8 : nt!KeBugCheckEx
      fffff800`03c07390 fffff800`034dfd4c : fffff800`03c074d8 fffff800`03c074d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x2e4b0
      fffff800`03c07430 fffff800`034dfbe6 : fffff800`03689fe0 00000000`00021676 00000000`00000000 fffffa80`00000000 : nt!KiProcessTimerDpcTable+0x6c
      fffff800`03c074a0 fffff800`034dface : 00000004`f83b9860 fffff800`03c07b18 00000000`00021676 fffff800`03657148 : nt!KiProcessExpiredTimerList+0xc6
      fffff800`03c07af0 fffff800`034df8b7 : 00000001`a5841ac2 00000001`00021676 00000001`a5841add 00000000`00000076 : nt!KiTimerExpiration+0x1be
      fffff800`03c07b90 fffff800`034cc10a : fffff800`03653e80 fffff800`03661cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
      fffff800`03c07c40 00000000`00000000 : fffff800`03c08000 fffff800`03c02000 fffff800`03c07c00 00000000`00000000 : nt!KiIdleLoop+0x5a


      STACK_COMMAND: kb

      THREAD_SHA1_HASH_MOD_FUNC: bee7b2e873cebb80ce3bc57f8a70974a00ac97d4

      THREAD_SHA1_HASH_MOD_FUNC_OFFSET: cf61ed6069e8e5dcf4f7574007d0e35a0f536766

      THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

      FOLLOWUP_NAME: MachineOwner

      IMAGE_VERSION: 6.1.7601.17514

      FAILURE_BUCKET_ID: X64_0x9F_3_POWER_DOWN_e1r62x64_IMAGE_pci.sys

      BUCKET_ID: X64_0x9F_3_POWER_DOWN_e1r62x64_IMAGE_pci.sys

      PRIMARY_PROBLEM_CLASS: X64_0x9F_3_POWER_DOWN_e1r62x64_IMAGE_pci.sys