BSOD on Z230 workstation which is having Intel(R) Ethernet 1210-T1 GbE NIC

MKhan24 · ‎06-29-2017

Hello Team ,

I need your help in reosolving the problem which we are facing regarding BSOD. When we are shutting down or restarting our z230 workstation, it's giving us BSOD.

I checked the dump files and I got the below result. I assume that it's relate to network card drive and I downloaded the driver and installed a new one from Intel website. However, when i check the driver version after installing. It's giving the same version as before.

Please advise,

NIC details : Intel(R) Ethernet 1210-T1 GbE NIC

Driver version : 12.13.27.0

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* Bugcheck Analysis *

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DRIVER_POWER_STATE_FAILURE (9f)

A driver has failed to complete a power IRP within a specific time.

Arguments:

Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time

Arg2: fffffa80075ac060, Physical Device Object of the stack

Arg3: fffff80003c073d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack

Arg4: fffffa800d58c6c0, The blocked IRP

Debugging Details:

------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 7601.23418.amd64fre.win7sp1_ldr.160408-2045

SYSTEM_MANUFACTURER: Hewlett-Packard

SYSTEM_PRODUCT_NAME: HP Z230 Tower Workstation

SYSTEM_SKU: D1P34AV

BIOS_VENDOR: Hewlett-Packard

BIOS_VERSION: L51 v01.52

BIOS_DATE: 07/20/2015

BASEBOARD_MANUFACTURER: Hewlett-Packard

BASEBOARD_PRODUCT: 1905

DUMP_TYPE: 2

BUGCHECK_P1: 3

BUGCHECK_P2: fffffa80075ac060

BUGCHECK_P3: fffff80003c073d8

BUGCHECK_P4: fffffa800d58c6c0

DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e6a000 pci

CPU_COUNT: 8

CPU_MHZ: d40

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CPU_MICROCODE: 6,3c,3,0 (F,M,S,R) SIG: 1D'00000000 (cache) 1D'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

ANALYSIS_SESSION_HOST: FARAZ-LAPTOP

ANALYSIS_SESSION_TIME: 06-30-2017 08:31:27.0369

ANALYSIS_VERSION: 10.0.15063.400 amd64fre

DPC_STACK_BASE: FFFFF80003C0DFB0

STACK_OVERFLOW: Stack Limit: fffff80003c07fb0. Use (kF) and (!stackusage) to investigate stack usage.

STACK_TEXT:

fffff800`03c07388 fffff800`035473f0 : 00000000`0000009f 00000000`00000003 fffffa80`075ac060 fffff800`03c073d8 : nt!KeBugCheckEx

fffff800`03c07390 fffff800`034dfd4c : fffff800`03c074d8 fffff800`03c074d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x2e4b0

fffff800`03c07430 fffff800`034dfbe6 : fffff800`03689fe0 00000000`00021676 00000000`00000000 fffffa80`00000000 : nt!KiProcessTimerDpcTable+0x6c

fffff800`03c074a0 fffff800`034dface : 00000004`f83b9860 fffff800`03c07b18 00000000`00021676 fffff800`03657148 : nt!KiProcessExpiredTimerList+0xc6

fffff800`03c07af0 fffff800`034df8b7 : 00000001`a5841ac2 00000001`00021676 00000001`a5841add 00000000`00000076 : nt!KiTimerExpiration+0x1be

fffff800`03c07b90 fffff800`034cc10a : fffff800`03653e80 fffff800`03661cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277

fffff800`03c07c40 00000000`00000000 : fffff800`03c08000 fffff800`03c02000 fffff800`03c07c00 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND: kb<p style="color: # 000000; font-family: HPRegula...

idata · ‎06-30-2017

Hi Faraz_bossini,

Thank you for posting at Wired Communities. Just to double check if this is an onboard NIC? it is recommended to use the customized driver from the system vendor. Also what software version (that contain the driver) you downloaded from Intel website?

Thanks,

sharon

MKhan24 · ‎06-30-2017

Hello ,

Thanks for the quick reply.

Please find the screen shot of the driver which I downloaded. Actually I used intel utility to detect and download.

idata · ‎07-02-2017

Hi Faraz_bossini,

Thank you for the information. This the software package that contain the driver, version 22.4.0.1 refers to the software package, not the driver version. Is this an onboard NIC on your HP Z230 system? Have you tried contacting HP* for the customized driver if it is an onboard NIC.

rgds,

sharon

idata · ‎07-06-2017

Hi Faraz_bossini,

Please feel free to update me and provide the information.

rgds,

sharon