1 2 Previous Next 24 Replies Latest reply on Jul 19, 2017 1:45 PM by Intel Corporation

    Bluetooth option disappeared from the setting\device following intel upgrade due to bluetooth freezing of keyboard and mouse

    RenzoT

      Purchased a NUC5PGYH with Arc touch bluetooth mouse and would work for a while then freeze and had to reconnect to a wired mouse

      Then I purchased a designer bluetooth mouse and keyboard both paired ok but also froze

       

      Then I searched and updated the software drivers utility 2.8 via Intel site and the Bluetooth option disappeared from the setting\device menu

       

      the intel wireless bluetooth properties device status is below

       

      This device cannot start. (Code 10)

       

       

      STATUS_DEVICE_POWER_FAILURE

       

      Please help

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