4 Replies Latest reply on Jul 10, 2017 2:43 PM by Intel Corporation

    Tenho uma intel hd 620  e nao consigo atingir os graficos em jogos descritos no site da intel. o que devo fazer os dados do site estao corretos ?

    Wilhan

      Tenho uma intel hd 620  e nao consigo atingir os graficos em jogos descritos no site da intel. o que devo fazer os dados do site estao corretos ?

        • 1. Re: Tenho uma intel hd 620  e nao consigo atingir os graficos em jogos descritos no site da intel. o que devo fazer os dados do site estao corretos ?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Wilhan,

          Thank you for contacting Intel Communities.

          I understand you are having issues to get the max graphics performance described on our website. Can you please provide the following information to better assist you?

          • Report from the Intel® System Support Utility for Windows: (scan the system, save the report and attach it to the thread)
          • The game you are playing:
          • The Intel website that you are referring to: (provide URL)
          • Description of the issue you are having:
          I hope to hear from you soon.

          Best Regards,
          Juan V
          • 2. Re: Tenho uma intel hd 620  e nao consigo atingir os graficos em jogos descritos no site da intel. o que devo fazer os dados do site estao corretos ?
            Wilhan

            Ola ,

            * Gerei o relatório e salvei ###

            # SSU Scan Information

            Scan Info:

            Version:"2.5.0.8"

            Date:"07/01/2017"

            Time:"00:00:41.0654740"

             

             

            # Scanned Hardware

            Computer:

                      BaseBoard Manufacturer:"Acer"

                      BIOS Mode:"UEFI"

                      BIOS Version/Date:"Insyde Corp. V1.25 , 03/03/2017 12:00"

                      CD or DVD:"HL-DT-ST DVDRAM GUE1N"

                      Embedded Controller Version:"2.20"

                      Platform Role:"Mobile"

                      Processor:"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz , GenuineIntel"

                      Secure Boot State:"On"

                      SMBIOS Version:"3.0"

                      Sound Card:"Realtek High Definition Audio"

                      Sound Card:"Áudio Intel(R) para telas"

                      System Manufacturer:"Acer"

                      System Model:"Aspire F5-573"

                      System SKU:"Aspire F5-573_115C_1.25"

                      System Type:"x64-based PC"

                      - "Display"

                           Intel ® Graphics Driver Version:"1.7.22.0"

                           - "Intel(R) HD Graphics 620"

                                Adapter Compatibility:"Intel Corporation"

                                Adapter DAC Type:"Internal"

                                Adapter RAM:"1,00 GB"

                                Availability:"Running or Full Power"

                                Bits Per Pixel:"32"

                                - "Caption":"Intel(R) HD Graphics 620"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+620"

                                CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igxpco64.dll, CoDeviceInstall"

                                Color Table Entries:"4294967296"

                                Dedicated Video Memory:"Not Available"

                                Driver:"igdkmd64.sys"

                                Driver Date:"10/06/2016 09:00"

                                Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igdkmd64.sys"

                                Driver Provider:"Intel Corporation"

                                Driver Version:"21.20.16.4534"

                                INF:"oem5.inf"

                                INF Section:"iKBLD_w10_DS"

                                Install Date:"Not Available"

                                Installed Drivers:"igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"Not Available"

                                Location:"PCI bus 0, device 2, function 0"

                                Manufacturer:"Intel Corporation"

                                Microsoft DirectX* Version:"11.X"

                                Monochrome:"No"

                                Number of Colors:"4294967296"

                                Number of Video Pages:"Not Available"

                                PNP Device ID:"PCI\VEN_8086&DEV_5916&SUBSYS_108F1025&REV_02\3&11583659&0&10"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"Not Available"

                                Refresh Rate - Current:"60 Hz"

                                Refresh Rate - Maximum:"60 Hz"

                                Refresh Rate - Minimum:"60 Hz"

                                Resolution:"1366 X 768"

                                Scan Mode:"Noninterlaced"

                                Service Name:"igfx"

                                Status:"OK"

                                Video Architecture:"VGA"

                                Video Memory:"Unknown"

                                Video Processor:"Intel(R) HD Graphics Family"

                      - "Memory"

                           Physical Memory (Available):"4,40 GB"

                           Physical Memory (Installed):"8 GB"

                           Physical Memory (Total):"7,87 GB"

                           - "BANK 0"

                                Capacity:"8 GB"

                                Channel:"ChannelA-DIMM0"

                                Configured Clock Speed:"2133 MHz"

                                Configured Voltage:"1200 millivolts"

                                Data Width:"64 bits"

                                Form Factor:"SODIMM"

                                Interleave Position:"First position"

                                Manufacturer:"04CB"

                                Maximum Voltage:"Not Available"

                                Memory Type:"Unknown"

                                Minimum Voltage:"Not Available"

                                Part Number:"AE4S240038G17-BHYA"

                                Serial Number:"BF090000"

                                Status:"Not Available"

                                Type:"Synchronous"

                      - "Motherboard"

                           Availability:"Running or Full Power"

                           BIOS:"V1.25, ACRSYS - 0"

                           Caption:"Placa-mãe"

                           Chipset:"Not Available"

                           Date:"03/02/2017 09:00"

                           Install Date:"Not Available"

                           Last Error Code:"Not Available"

                           Last Error Code Description:"Not Available"

                           Manufacturer:"Acer"

                           Model:"Not Available"

                           Part Number:"Not Available"

                           PNP Device ID:"Not Available"

                           Power Management Capabilities:"Not Available"

                           Power Management Supported:"Not Available"

                           Product:"Captain_SK"

                           Serial Number:"NBGDE1100672003B7E9501"

                           Status:"OK"

                           Version:"V1.25"

                      - "Networking"

                           Intel ® Network Connections Install Options:"Not Available"

                           Intel ® Network Connections Version:"Not Available"

                           Intel ® PROSet/Wireless Software Version:"Not Available"

                           - "Bluetooth Device (Personal Area Network)"

                                Availability:"Running or Full Power"

                                Caption:"Bluetooth Device (Personal Area Network)"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"Not Available"

                                Driver:"bthpan.sys"

                                Driver Date:"06/21/2006 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.15063.0"

                                Index:"0005"

                                INF:"bthpan.inf"

                                INF Section:"BthPan.Install"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"Not Available"

                                IP Subnet:"Not Available"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"06/29/2017 07:09"

                                Location:"Not Available"

                                MAC Address:"5C:C9:D3:7F:DF:EA"

                                Manufacturer:"Microsoft"

                                Media Type:

                                Net Connection ID:"Conexão de Rede Bluetooth"

                                NetCfgInstanceId:"{8C4AF99D-16E1-4252-995A-4E3829F0E07F}"

                                Number of VLANs:"0"

                                PNP Device ID:"BTH\MS_BTHPAN\6&39115AFE&1&2"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Bluetooth Device (Personal Area Network)"

                                Service Name:"BthPan"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Cliente para Redes Microsoft:

                                     Compartilhamento Arquivos e Impressoras para Redes Microsoft:

                                     Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:

                                     Driver de Protocolo LLDP da Microsoft:

                                     Protocolo IP Versão 4 (TCP/IPv4):

                                     Protocolo IP Versão 6 (TCP/IPv6):

                                     Respondente de Descoberta de Topologia de Camada de Link:

                           - "Qualcomm Atheros AR956x Wireless Network Adapter"

                                Access Point:"68:72:51:2c:44:64"

                                Authentication:

                                Availability:"Running or Full Power"

                                Caption:"Qualcomm Atheros AR956x Wireless Network Adapter"

                                Channel:

                                Cipher:

                                CoInstallers:"Not Available"

                                Connection Mode:

                                Default IP Gateway:"192.168.1.20"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"07/01/2017 12:49"

                                DHCP Lease Obtained:"07/01/2017 12:39"

                                DHCP Server:"192.168.1.20"

                                Driver:"athw10x.sys"

                                Driver Date:"11/08/2016 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\athw10x.sys"

                                Driver Provider:"Qualcomm Atheros Communications Inc."

                                Driver Version:"10.0.0.345"

                                Index:"0001"

                                INF:"oem18.inf"

                                INF Section:"ATHR_DEV_OS61_ACER_A11_CH2.ndi.NTamd64"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"192.168.1.62;fe80::4c9e:345:3c20:bf66"

                                IP Subnet:"255.255.255.0;64"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"06/29/2017 07:09"

                                Location:"Barramento PCI 2, dispositivo 0, função 0"

                                MAC Address:"5C:C9:D3:7F:DF:E9"

                                Manufacturer:"Qualcomm Atheros Communications Inc."

                                Media Type:

                                Net Connection ID:"Wi-Fi"

                                NetCfgInstanceId:"{7D9F1586-D1AD-43E8-A2F8-640FCC7C96C3}"

                                Network Name:"W&N"

                                Network Type:

                                Number of VLANs:"0"

                                PNP Device ID:"PCI\VEN_168C&DEV_0036&SUBSYS_080311AD&REV_01\4&DF0B950&0&00EA"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Qualcomm Atheros AR956x Wireless Network Adapter"

                                Profile:

                                Radio Type:

                                Receive Rate:

                                Service Name:"athr"

                                Signal Strength:

                                State:

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Transmit Rate:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Agendador de pacotes de serviço:

                                     Cliente para Redes Microsoft:

                                     Compartilhamento Arquivos e Impressoras para Redes Microsoft:

                                     Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:

                                     Driver de Protocolo LLDP da Microsoft:

                                     Protocolo IP Versão 4 (TCP/IPv4):

                                     Protocolo IP Versão 6 (TCP/IPv6):

                                     Respondente de Descoberta de Topologia de Camada de Link:

                                     VirtualBox NDIS6 Bridged Networking Driver:

                                - "Settings"

                                     *ReceiveBuffers:Receive Buffers:"256 (256)"

                                     *TransmitBuffers:Transmit Buffers:"512 (512)"

                                     htAdhocEnable:AdHoc 11n:"Disable (0)"

                                     NetBand:Wireless Mode Selection:"5. b/g/n (26668)"

                                     scanTimeValid:Scan Valid Interval:"60 (60)"

                                     shortPreamble:802.11b Preamble:"Long and Short (1)"

                           - "Realtek PCIe GBE Family Controller"

                                Availability:"Running or Full Power"

                                Caption:"Realtek PCIe GBE Family Controller"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"No"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"Not Available"

                                Driver:"rt640x64.sys"

                                Driver Date:"07/14/2016 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"

                                Driver Provider:"Realtek"

                                Driver Version:"10.10.714.2016"

                                Index:"0002"

                                INF:"oem19.inf"

                                INF Section:"RTL8411B.ndi.NT"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"Not Available"

                                IP Subnet:"Not Available"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"06/29/2017 07:09"

                                Location:"PCI bus 3, device 0, function 1"

                                MAC Address:"1C:39:47:5D:85:08"

                                Manufacturer:"Realtek"

                                Media Type:

                                Net Connection ID:"Ethernet"

                                NetCfgInstanceId:"{670BBE4C-9385-47DB-9BD8-695440394277}"

                                Number of VLANs:"0"

                                PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_108F1025&REV_12\4&77E8F23&0&01EB"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Realtek PCIe GBE Family Controller"

                                Service Name:"rt640x64"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Agendador de pacotes de serviço:

                                     Cliente para Redes Microsoft:

                                     Compartilhamento Arquivos e Impressoras para Redes Microsoft:

                                     Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:

                                     Driver de Protocolo LLDP da Microsoft:

                                     Protocolo IP Versão 4 (TCP/IPv4):

                                     Protocolo IP Versão 6 (TCP/IPv6):

                                     Respondente de Descoberta de Topologia de Camada de Link:

                                     VirtualBox NDIS6 Bridged Networking Driver:

                                - "Settings"

                                     *FlowControl:Controlo de Fluxo:"Rx & Tx Activados (3)"

                                     *InterruptModeration:Moderação de Interrupção:"Activado (1)"

                                     *IPChecksumOffloadIPv4:IPv4 Descarga de Checksum:"Rx & Tx Activados (3)"

                                     *JumboPacket:Jumbo Frame:"Desactivado (1514)"

                                     *LsoV2IPv4:Descarga Large Send v2 (IPv4):"Activado (1)"

                                     *LsoV2IPv6:Descarga Large Send v2 (IPv6):"Activado (1)"

                                     *NumRssQueues:Número Máximo de Filas RSS:"4 Filas (4)"

                                     *PMARPOffload:Transferência ARP:"Activado (1)"

                                     *PMNSOffload:Transferência NS:"Activado (1)"

                                     *PriorityVLANTag:Prioridade & VLAN:"Prioridade & VLAN Activados (3)"

                                     *ReceiveBuffers:Receber Memórias Intermédias:"512 (512)"

                                     *RSS:Receber Side Scaling:"Activado (1)"

                                     *SpeedDuplex:Velocidade & Duplex:"Auto Negociação (0)"

                                     *TCPChecksumOffloadIPv4:TCP Descarga de Checksum (IPv4):"Rx & Tx Activados (3)"

                                     *TCPChecksumOffloadIPv6:TCP Descarga de Checksum (IPv6):"Rx & Tx Activados (3)"

                                     *TransmitBuffers:Transmitir Memórias Intermédias:"128 (128)"

                                     *UDPChecksumOffloadIPv4:UDP Descarga de Checksum (IPv4):"Rx & Tx Activados (3)"

                                     *UDPChecksumOffloadIPv6:UDP Descarga de Checksum (IPv6):"Rx & Tx Activados (3)"

                                     *WakeOnMagicPacket:Pacote Wake on Magic:"Activado (1)"

                                     *WakeOnPattern:Combinação do padrão Wake on:"Activado (1)"

                                     AdvancedEEE:Advanced EEE:"Activado (1)"

                                     AutoDisableGigabit:Auto Desactivar Gigabit:"Desactivado (0)"

                                     EEE:Energia Eficiente Ethernet:"Activado (1)"

                                     EnableGreenEthernet:Ethernet Verde:"Activado (1)"

                                     S5WakeOnLan:Desligar Despertar Aquando de Lan:"Activado (1)"

                                     WolShutdownLinkSpeed:WOL & Desligar Velocidade Ligação:"10 Mbps Primeiro (0)"

                           - "VirtualBox Host-Only Ethernet Adapter"

                                Availability:"Running or Full Power"

                                Caption:"VirtualBox Host-Only Ethernet Adapter"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"Not Available"

                                DHCP Enabled:"No"

                                DHCP Lease Expires:"Not Available"

                                DHCP Lease Obtained:"Not Available"

                                DHCP Server:"Not Available"

                                Driver:"VBoxNetAdp6.sys"

                                Driver Date:"04/28/2017 12:00"

                                Driver Path:"C:\WINDOWS\system32\DRIVERS\VBoxNetAdp6.sys"

                                Driver Provider:"Oracle Corporation"

                                Driver Version:"5.1.22.0"

                                Index:"0017"

                                INF:"oem25.inf"

                                INF Section:"VBoxNetAdp6.ndi"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"Not Available"

                                IP Subnet:"Not Available"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"06/29/2017 07:09"

                                Location:"Not Available"

                                MAC Address:"Not Available"

                                Manufacturer:"Oracle Corporation"

                                Media Type:

                                Net Connection ID:"VirtualBox Host-Only Network"

                                NetCfgInstanceId:"{2ECA049F-BDB8-4DB8-987E-7FD40B98B33E}"

                                Number of VLANs:"0"

                                PNP Device ID:"ROOT\NET\0000"

                                Port:"Not Available"

                                Power Management (Low Power):"Not Available"

                                Power Management (Wake On LAN):"Not Available"

                                Power Management (Wake on Magic Packet):"Not Available"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"VirtualBox Host-Only Ethernet Adapter"

                                Service Name:"VBoxNetAdp"

                                Status:"Device is disabled."

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Not Available"

                                - "Service Bindings"

                                     Agendador de pacotes de serviço:

                                     Cliente para Redes Microsoft:

                                     Compartilhamento Arquivos e Impressoras para Redes Microsoft:

                                     Driver de E/S do Mapeador de Descoberta de Topologia de Camada de Link:

                                     Driver de Protocolo LLDP da Microsoft:

                                     Protocolo IP Versão 4 (TCP/IPv4):

                                     Protocolo IP Versão 6 (TCP/IPv6):

                                     Respondente de Descoberta de Topologia de Camada de Link:

                                     VirtualBox NDIS6 Bridged Networking Driver:

                      - "Operating System"

                           .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"

                           Boot Device:"\Device\HarddiskVolume1"

                           Internet Browser:"Mozilla Firefox,54.0 (x86 en-US), Google Chrome,59.0, Internet Explorer,11.413"

                           Locale:"Brasil"

                           OS Manufacturer:"Microsoft Corporation"

                           OS Name:"Microsoft Windows 10 Home Single Language"

                           Other OS Description:"Not Available"

                           Page File:"C:\pagefile.sys"

                           Page File Space:"1,88 GB"

                           Physical Memory (Available):"4,39 GB"

                           Physical Memory (Installed):"8 GB"

                           Physical Memory (Total):"7,87 GB"

                           System Directory:"C:\WINDOWS\system32"

                           Version:"10.0.15063 Build 15063"

                           Virtual Memory (Available):"4,85 GB"

                           Virtual Memory (Total):"9,75 GB"

                           Windows Directory:"C:\WINDOWS"

                           - "Installed Updates"

                                KB2151757:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [26/06/2017]"

                                KB2151757:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [26/06/2017]"

                                KB2467173:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [26/06/2017]"

                                KB2467173:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [26/06/2017]"

                                KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB4022405:"Update [6/8/2017]"

                                KB4022725:"Security Update [6/8/2017]"

                                KB4022730:"Security Update [6/8/2017]"

                                KB982573:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [26/06/2017]"

                                KB982573:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [26/06/2017]"

                                SP1:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [Not Available]"

                                SP1:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [Not Available]"

                      - "Processor"

                           - "Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"

                                Architecture:"x64"

                                ATPO:"Not Available"

                                Availability:"Running or Full Power"

                                Caption:"Intel64 Family 6 Model 142 Stepping 9"

                                - "Chipset Name":"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+7200U+CPU+"

                                CPU Speed:"2,701 GHz"

                                Current Voltage:"9. volts"

                                Driver:"Not Available"

                                Driver Date:"04/21/2009 12:00"

                                Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.15063.0"

                                Ext. Family:"Not Available"

                                Family:"Not Available"

                                FPO:"Not Available"

                                INF:"cpu.inf"

                                INF Section:"IntelPPM_Inst.NT"

                                Install Date:"Not Available"

                                Last Error Code:"Not Available"

                                Level 1 Cache:"2 x 128 KB"

                                Level 2 Cache:"2 x 512 KB"

                                Level 3 Cache:"3 MB"

                                Load:"28%"

                                Manufacturer:"GenuineIntel"

                                Model:"142"

                                Name:"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz"

                                Number of Cores:"2"

                                Number of Cores Enabled:"2"

                                Number of Logical Processors:"4"

                                Part Number:"To Be Filled By O.E.M."

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Processor ID:"BFEBFBFF000806E9"

                                Revision:"Not Available"

                                Serial Number:"To Be Filled By O.E.M."

                                Service Name:"intelppm"

                                Status:"OK"

                                Stepping:"9"

                                Version:"Not Available"

                      - "Storage"

                           - "ST1000LM035-1RK172"

                                Capablities:"Random Access, Supports Writing, SMART Notification"

                                Caption:"ST1000LM035-1RK172"

                                Cylinder - Total:"121601"

                                Description:"Unidade de disco"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00"

                                Driver Version:"10.0.15063.0"

                                Error Code:"Device is working properly"

                                Firmware Revision:"ACM1"

                                Heads - Total:"255"

                                Index:"0"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"IDE"

                                Manufacturer:"(Unidades de disco padrão)"

                                Model:"ST1000LM035-1RK172"

                                Name:"\\.\PHYSICALDRIVE0"

                                Partitions:"7"

                                Physical Sector Size:"4096"

                                PNP Device ID:"SCSI\DISK&VEN_ST1000LM&PROD_035-1RK172\4&1DA56331&0&000000"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"63"

                                Sectors - Total:"1953520065"

                                Serial Number:"WDE2MNM7"

                                Size:"931,51 GB"

                                Size – Available:"748,17 GB"

                                SMART Attributes:"Self-Test: 170 minutes, OK, Short Self-Test: 1 minutes, OK"

                                Status:"OK"

                                Tracks - Per Cylinder:"255"

                                Tracks - Total:"31008255"

                                - "C:"

                                     Availability:"Not Available"

                                     Caption:"C:"

                                     Compression Method:"Not Compressed"

                                     Description:"Disco Fixo Local"

                                     File System:"NTFS"

                                     Name:"Acer"

                                     Serial Number:"F848B409"

                                     Size:"300,003665924072 GB"

                                     Size – Available:"206,747303009033 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "D:"

                                     Availability:"Not Available"

                                     Caption:"D:"

                                     Compression Method:"Not Compressed"

                                     Description:"Disco Fixo Local"

                                     File System:"NTFS"

                                     Name:"Disco Local"

                                     Serial Number:"C0F370C9"

                                     Size:"569,84593963623 GB"

                                     Size – Available:"541,413536071777 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "SMART"

                                     0x01  Raw Read Error Rate:171537423:"6"

                                     0x03  Spin Up Time:0:"0"

                                     0x04  Start/Stop Count:3671:"20"

                                     0x05  Reallocated Sector Count:0:"36"

                                     0x07  Seek Error Rate:6679500:"45"

                                     0x09  Power-On Hours:148:"0"

                                     0x0A  Spin Retry Count:0:"97"

                                     0x0C  Power Cycle Count:95:"20"

                                     0xB8  End-to-End Error Detection Count:0:"99"

                                     0xBB  Uncorrectable Error Count:0:"0"

                                     0xBC  Reported Command Timeouts:0:"0"

                                     0xBD  High Fly Writes:0:"0"

                                     0xBE  Temperature - Current:41° C:"0"

                                     0xBE  Temperature - Highest:47° C:"0"

                                     0xBE  Temperature - Lowest:29° C:"40"

                                     0xBF  G-sense Rate/Servo Tracking:3:"0"

                                     0xC0  Unsafe Shutdown Count:10:"0"

                                     0xC1  Load/Unload Cycle Count:3911:"0"

                                     0xC2  Internal Device Temperature:41° C:"0"

                                     0xC5  Current Pending Errors Count:0:"0"

                                     0xC6  Uncorrectable Sector Count:0:"0"

                                     0xC7  CRC Error Count:0:"0"

                                     0xF0  Head Flying Hours:120:"0"

                                     0xF1  Total LBAs Written:1284594095:"0"

                                     0xF2  Total LBAs Read:840072314:"0"

                                     0xFE  Free Fall Protection:0:"0"

            ...#SSU#...

             

            * O jogo que estou jogando é o Pro Evolution Soccer 2017

            * O site citado : Jogos de hardware

               As configurações do jogo no site : Configurações de jogos

            * O problema que estou tendo é que não estou conseguindo as atingir configurações de qualidade descritas no site.

             

            Obrigado.

            • 3. Re: Tenho uma intel hd 620  e nao consigo atingir os graficos em jogos descritos no site da intel. o que devo fazer os dados do site estao corretos ?
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Wilhan,

              Thank you for the information.

              Can you please provide the max quality configuration that you can get?
              Please also describe the issue you are having when playing the game? I.e.: Low Frames Per Second, screen flickers, etc.

              Regards,
              Juan V.

              • 4. Re: Tenho uma intel hd 620  e nao consigo atingir os graficos em jogos descritos no site da intel. o que devo fazer os dados do site estao corretos ?
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Wilhan,

                I was reviewing this thread and I wanted to know if you need further assistance?

                Regards,
                Juan V.