This message was posted on behalf of Intel Corporation
Unfortunately, this is a known issue that we are aware, and we are working on this to fix it, we will communicate the solution when it is available, hopefully soon. Check this post: https://communities.intel.com/community/tech/realsense/blog/2017/04/07/windows-10-creators-update-build-15063-is-not-compatible-with-intel-realsense-sr300-camera-driver
Nevertheless, there is a community member that was able to solve this in this post: https://communities.intel.com/thread/113973, this is not an official solution but it can be very helpful for you.
We really appreciate your patience.
First of all thank you for unexpectedly fast answer. It seems like your colleague Jesus Garcia Intel® RealSense have already provided sort of "better" answer to this question at
That is, if I were you, I d provide the above answer. I also suggest you to keep working closely with him on this issue until you come up with a solution.Now couple of harsh comments to your answer.
(a)"Unfortunately," --> yes I see it as a very unfortunate and I am a sort of disappointed to face this situation. It s business and our expectations from your side are rather high. Right ? We pay for your product(s) thus we expect the service for that.
(b)"this is a known issue that we are aware," --> I am not quite sure how aware(at least based on what I read from your answer) you are/were or will be of the problem I mention, as the answer you provided me was a sort of misleading.
(c)"and we are working ******* this to fix it," --> any concrete dates / deadlines from today and hopes for this ?
(d) "We really appreciate your patience." --> does not help, honestly.
As mentioned, our team is in a hurry to finish soon the project we are working on and do not really or we will fall behind schedule... I also gave yesterday phone call to Intel Support Center in Tokyo and was very disappointing that all they could do is to redirect us to the net information. Hard to image such kind of support.
So, as Jesus Garcia @ Intel points out, "Intel RealSense engineers are working on this issue and we will communicate the solution when it is available." I do really hope you (I mean Intel) do understand the seriousity of our problem and get back to us ASAP. Until then, Best Regards, Mladen, JOVIC
@Intel Sorry to bother you but was just wondering if any progress so far on this issue ?