Thank you for contacting Intel Communities.
I understand you are having issues with 4K resolution when running Office 2016 in a maximized windows. Can you please provide the following information to better assist you?
Default level information for reporting Graphics issues and the system reports outlined at the bottom of the post.
I hope to hear from you soon.
Hi, I'll start filling this in, and complete it when I get a chance to access the machines in question. I'll try and get a video of the problem.
Provide a detailed description of the issue
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Sporadic (20-50%): X
Very Sporadic (<20%):
Brand and Model of the system.
Dell Optiplex 7040M/9020M / Precision 3420
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EFP: Dell S2817Q
EFP: Dell P4317Q
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Have tried DP and Mini DP HDMI cables
Hardware Stepping (see note1 below).
Intel Core i7-6700 CPU
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Both single and Extended
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
Not a laptop
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Open Excel or Word
- Use them for 20 minutes maximized
- White boxes will appear
- Change window size or restart program to fix
Intel.zip 200.9 K
Interestingly enough, the problem hasn't come back on this particular machine. After installing the Nvidia card, and then removing it and reverting back to the onboard, the problem hasnt shown up again.
I'll have to test on another machine.
I tested the following:
Intel® NUC Kit NUC6i3SYH.
Windows® 10 Pro, 64 Bit.
Intel® HD Graphics 520, driver version: Version: 184.108.40.20678.
LG 55UH8500 TV using an HDMI high-speed cable (straight video connection).
Resolution: 3840x2160 60Hz
MS Office 2016.
I ran tests for about an hour, switched between maximized and normal window but I was unable to replicate the issue you described.
Hi Juan, thanks for trying.... .I continue my quest to get 4K working properly!