4 Replies Latest reply on Jul 3, 2017 10:47 AM by Intel Corporation

    NUC6i7KYK  Stopped working

    ahmedsme

      I have a NUC6i7KYK  and today it started freezing on me couple of time and had to do a force shutdown by holding the power button. The last time if froze on the Windows login page so i left it for a while hoping it'll recover and come back but after that every time i press the power button the fan will rotate but nothing would come on the screen and the power LED is not working as well. I tried to pull the RAM sticks and the SSD but still no response what so ever. The fan will only work for a minute then stop. I also tried to remove the jumper for few seconds and nothing happened as well. At this point i'm not sure if it's the power supply "which i cant test" or it's the bored itself that is dead. Does anyone else know the cause of this problem or know the solution for it?