7 Replies Latest reply on Aug 9, 2017 12:28 PM by Intel Corporation

    Intel Management Engine fails to update

    Nick__

      I have a Lenovo Thinkpad Yoga 14. Lenovo supplies a tool for keeping the laptop up to date, which is called "System Update 5". This tool indicates there's a critical update for "Intel Management Engine 11.0 Firmware -7 [32,64]/8.1/10 [64]".

       

      When downloading and installing the update by using the Lenovo tool, I get the following error message: "error 8743 Unknown or unsupported platform".

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      I've installed the Intel driver update manager because I thaught maybe installing it via Intel instead of a Lenovo tool, might help. But the Intel tool indicates that no drivers need to be updated.

       

      What should I do to update the Intel Management Engine? Is there perhaps another Intel tool I could use to update?

       

      P.S. I googled the error message but am unable to understand the complex discussions I found for it, nor any good pointers how to get Intel Management Engine to update.