1 2 3 Previous Next 30 Replies Latest reply on Aug 21, 2017 8:27 PM by Intel Corporation

    X710-4 NVM Tool Reports "Update not found"

    cburdick

      Hi, I have several X710-DA4 that I purchased at different times, and some of them I was able to grab the latest firmware (5.05) and upgrade them. nvmupdate64e and ethool show this on the good ones:

       

      driver: i40e

      version: 1.6.42

      firmware-version: 5.05 0x8000289d 1.1568.0

      bus-info: 0000:85:00.2

      supports-statistics: yes

      supports-test: yes

      supports-eeprom-access: yes

      supports-register-dump: yes

      supports-priv-flags: yes

       

      WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

      Inventory in progress. Please wait [.........*]

      Num Description                               Ver. DevId S:B    Status

      === ======================================== ===== ===== ====== ===============

      01) Intel(R) Ethernet Converged Network       5.05  1572 00:004 Up to date

          Adapter X710-4

      02) Intel(R) I350 Gigabit Network Connection  1.99  1521 00:129 Update not

                                                                      available

      03) Intel(R) Ethernet Converged Network       5.05  1572 00:133 Up to date

          Adapter X710-4

       

      On the other box, it will not let me upgrade:

       

      driver: i40e

      version: 2.0.23

      firmware-version: 4.10 0x800011c5 0.0.0

      bus-info: 0000:01:00.1

      supports-statistics: yes

      supports-test: yes

      supports-eeprom-access: yes

      supports-register-dump: yes

      supports-priv-flags: yes

       

      WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

      Inventory in progress. Please wait [|.........]

       

      Num Description                               Ver. DevId S:B    Status

      === ======================================== ===== ===== ====== ===============

      01) Intel(R) Ethernet Converged Network       4.10  1572 00:001 Update not

          Adapter X710-4                                              available

      02) Intel(R) I350 Gigabit Network Connection  1.99  1521 00:129 Update not

                                                                      available

      03) Intel(R) Ethernet Converged Network       4.10  1572 00:130 Update not

          Adapter X710-4                                              available

       

      Does anyone know what's wrong?

        • 1. Re: X710-4 NVM Tool Reports "Update not found"
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi cburdick,

          Thank you for posting in Wired Ethernet Community.

          Please share the output of lspci -vv | grep -i 'Intel Corporation Ethernet Controller X710'

          regards,
          Vince

          • 2. Re: X710-4 NVM Tool Reports "Update not found"
            cburdick

            01:00.0 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

            01:00.1 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

            01:00.2 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

            01:00.3 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

            82:00.0 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

            82:00.1 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

            82:00.2 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

            82:00.3 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

            • 3. Re: X710-4 NVM Tool Reports "Update not found"
              cburdick

              Are you still there?

              • 4. Re: X710-4 NVM Tool Reports "Update not found"
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi cburdick, 

                Thanks for sharing the lspci output, I was looking for the following items ([SN], [V1]) to determine if your X710 is retail or OEM.

                You can try to load version 4.42 then version 5.05.

                Download link to version 4.42
                https://downloadcenter.intel.com/download/25222/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Ethernet-Converged-Network-Adapter-XL710-and-X710-Series


                regards,
                Vince

                • 5. Re: X710-4 NVM Tool Reports "Update not found"
                  cburdick

                  Hi Vince, same results:

                   

                  Intel(R) Ethernet NVM Update Tool

                  NVMUpdate version 1.25.20.12

                  Copyright (C) 2013 - 2015 Intel Corporation.

                   

                   

                   

                   

                  WARNING: TO AVOID DAMAGE TO YOUR DEVICE, DO NOT EXIT OR REBOOT OR POWER OFF THE SYSTEM DURING THIS UPDATE

                  Inventory in progress. Please wait [+.........]

                   

                   

                   

                   

                  Num Description                            Device-Id B:D   Adapter Status

                  === ====================================== ========= ===== ====================

                  01) Intel(R) Ethernet Converged Network Ad 8086-1572 01:00 Update not available

                  02) Intel(R) I350 Gigabit Network Connecti 8086-1521 129:00 Update not available

                  03) Intel(R) Ethernet Converged Network Ad 8086-1572 130:00 Update not available

                   

                   

                   

                   

                  Tool execution completed with the following status: All operations completed successfully

                  Press any key to exit.

                  • 6. Re: X710-4 NVM Tool Reports "Update not found"
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi cburdick, please share the markings of your Intel(R) X710, this information is available in the white sticker label in the actual network adapter.


                    regards,
                    Vince

                    • 7. Re: X710-4 NVM Tool Reports "Update not found"
                      cburdick

                      Hi, the white sticker is in the attached picture.intel.PNG

                      • 8. Re: X710-4 NVM Tool Reports "Update not found"
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Thanks cburdick, please try to run this command during firmware update.

                        ./nvmupdate64e -u -l -o update.xml -b -c nvmupdate.cfg

                        regards,
                        Vince

                        • 9. Re: X710-4 NVM Tool Reports "Update not found"
                          cburdick

                          Hi Vince, that doesn't seem to work:

                           

                          ~/XL710/Linux_x64$ sudo ./nvmupdate64e -u -l -o update.xml -b -c nvmupdate.cfg

                           

                          Intel(R) Ethernet NVM Update Tool

                          NVMUpdate version 1.28.19.4

                          Copyright (C) 2013 - 2016 Intel Corporation.

                           

                           

                          Config file read.

                          No devices to update

                          Post update inventory

                          • 10. Re: X710-4 NVM Tool Reports "Update not found"
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi Cburdick,

                            Unfortunately we are not able to locate the PBA # H34308-003 in our part number website below: 
                            https://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000005612.html

                            Can you run the lspci command to provide the vendor ID and Dev ID for us to double check? You may click on the arrow beside "Linux" to expand the entry to see the sample command and output detail at website above.

                            Type lspci -nn | grep -i 'Ethernet Controller' at a command prompt.


                            Looking forward to your reply. Thank you.

                            Regards,
                            sharon

                            • 11. Re: X710-4 NVM Tool Reports "Update not found"
                              cburdick

                              Hi, none of that information is shown in lspci; it's all blank:

                               

                                      Capabilities: [e0] Vital Product Data

                                              Product Name: XL710 40GbE Controller

                                              Read-only fields:

                                                      [PN] Part number:

                                                      [EC] Engineering changes:

                                                      [FG] Unknown:

                                                      [LC] Unknown:

                                                      [MN] Manufacture ID:

                                                      [PG] Unknown:

                                                      [SN] Serial number:

                                                      [V0] Vendor specific:

                                                      [RV] Reserved: checksum good, 0 byte(s) reserved

                                              Read/write fields:

                                                      [V1] Vendor specific:

                                              End

                               

                              01:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                              01:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                              01:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                              01:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                              81:00.0 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

                              81:00.1 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

                              82:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                              82:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                              82:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                              82:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                              • 12. Re: X710-4 NVM Tool Reports "Update not found"
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hi Cburdick,

                                Please feel free to provide the information requested.  Looking forward to your reply. Thank you.


                                Regards,
                                sharon

                                • 13. Re: X710-4 NVM Tool Reports "Update not found"
                                  cburdick

                                  Hi Sharon, I have responded several days ago, but it says the response is being moderated. Here it is again:

                                   

                                     Capabilities: [e0] Vital Product Data

                                                  Product Name: XL710 40GbE Controller

                                                  Read-only fields:

                                                          [PN] Part number:

                                                          [EC] Engineering changes:

                                                          [FG] Unknown:

                                                          [LC] Unknown:

                                                          [MN] Manufacture ID:

                                                          [PG] Unknown:

                                                          [SN] Serial number:

                                                          [V0] Vendor specific:

                                                          [RV] Reserved: checksum good, 0 byte(s) reserved

                                                  Read/write fields:

                                                          [V1] Vendor specific:

                                                  End

                                   

                                  01:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                                  01:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                                  01:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                                  01:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                                  81:00.0 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

                                  81:00.1 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

                                  82:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                                  82:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                                  82:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                                  82:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

                                  • 14. Re: X710-4 NVM Tool Reports "Update not found"
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hi Cburdick,
                                      
                                      Thank you for the information and taking time to resend the information. Based on the output, there is no device and vendor ID information. Just to double check if this network adapter came with the server you bought? I understand you bought several units of this model in separate time, however one of these network adapter came along with the server system? What is the brand and model of your server system? 

                                    Thanks,
                                    sharon


                                     

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