7 Replies Latest reply on Jun 27, 2017 5:12 PM by Intel Corporation

    Error: 0xA007000B

    jefferson2017

      Hello,

       

      got this error when it try to enable optane memory.

       

      What does that mean?

       

      Thanks

      Jack

        • 1. Re: Error: 0xA007000B
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Jack,

          We have two quick questions before getting started:

          - Are you receiving a 0xA007000B, or 0xA0070008 error code? 
          - Did the error display a message as well, or only the code?

          We look forward to hearing back from you.

          Best regards,
          Carlos A.
           

          • 2. Re: Error: 0xA007000B
            jefferson2017

            Hello,

             

            it´s 0xA007000B and code is not listed in common error codes discription.

            Error message says that there was a problem with the intel optane application und that i´ll get help at intel.com/support/optane-memory

             

            Error message in Intel optane log:

            ERROR2017-06-21 08:17:13 – Error enabling optane

             

            Utils.Exceptions.MiddlewareException: Error code: 0xA007000B

               at MWClient.Actions.MwAction.<Perform>b__4_0()

               at System.Threading.Tasks.Task.InnerInvoke()

               at System.Threading.Tasks.Task.Execute()

             

            Thanks

            Jack

            • 3. Re: Error: 0xA007000B
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello jefferson2017,

              I see, just wanted to confirm that it wasn't a typo. We'll go ahead and look into this error code, but first we'll need the following:

              1. The Intel® System Support Utility report from your computer.
              2. A screenshot of your Disk Management utility showing your setup.
              3. Your Optane™ log file.

              To enable attachments you will need to switch over to the "advanced editor" mode while replying.

              Best regards,
              Carlos A.

              • 4. Re: Error: 0xA007000B
                jefferson2017

                Hello,

                 

                did a clean install- Everything is working as expected again.

                 

                Thanks

                • 5. Re: Error: 0xA007000B
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello jefferson2017,

                  We're glad to hear that your issue has been resolved.

                  Did you clean install the Optane™ Memory software, or your OS?

                  Best regards,
                  Carlos A.

                  • 6. Re: Error: 0xA007000B
                    jefferson2017

                    Hello,

                     

                    i did a clean install of the OS.

                    As it was upgraded from version to version form windows 7 to 8 to 8.1 to 10 i thought that it might be better to clean all the old stuff out and start from zero.

                     

                    With clean OS, there was no problem with installing the optane drive. And somehow it operates faster than before.

                     

                    Bye

                    Jack

                    • 7. Re: Error: 0xA007000B
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Jack,

                      Thanks for replying. I had assumed you were referring to the OS, but figured the extra information might be helpful to future users reading this thread.

                      If you need any further assistance, feel free to contact us again.

                      Best regards,
                      Carlos A.