1 2 Previous Next 26 Replies Latest reply on Sep 26, 2017 8:41 AM by Intel Corporation

    Intel Wireless 7260-N Problems

    felix.ifrim

      Hello,

       

      I firstly must say that i'm pretty angry right now. I have this laptop with this card for 2 years, and still have problems with your drivers.

      Capture.PNG

      This is my card, and I have more problems than i can imagine with it:

       

      1. Constant disconnections, tried every driver version possible.

      2. Slow speeds, 15mbps isn't acceptable considering the fact that i'm staying near my router, any other devices from my house work perfectly, just my laptop is faulty

      3. This should be a wireless n card, right? I can't seem to find any "N featutures" in this card advanced properties.

      2.PNG3.PNG

      4. In the Intel Proset/Wireless Tools, I can see only a profile importer, nothing else. 400MB for a profile importer isn't a good deal, right?

      4.PNG4.PNG

       

      And btw, I have a Lenovo Z510 (core i7 version, not i5), so not a potato laptop, and Windows 10 was reinstalled a couple of weeks earlier.

       

      I experienced 4 disconnections just by writing this post, so I would apreciate a fix asap. Thank you!

        • 1. Re: Intel Wireless 7260-N Problems
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello felix.ifrim,

           

          We understand you're having slow connection speeds with frequent disconnects on your Intel Dual Band Wireless-N 7260.

           

          I'll answer your 3rd and 4th questions first. To enable 802.11n on this adapter you will need to make sure that your Wireless Mode is configured to the highest setting available, and HT Mode is set to HT Mode (HT Mode= High Throughput Mode/Wireless-N).

           

          As for the PROSet. This is a software package that includes the profile import tool as well as the drivers for all our wireless adapters. Since Windows® 10 does not allow for third-party software to manage wireless connections, our WiFi Connection Utility is no longer included for this OS. If you would like to switch over to a driver only installation, do let us know, we will gladly provide you with these steps.

           

          As for your disconnects and slow performace, we will need to take a deeper look at your hardware configuration and settings in order to provide accurate recommendations.

           

          Please download and run our System Support Utility while connected to your wireless network. You will then need to save the report generated and share it with us by switching to the advanced editor while replying.

           

          We look forward to hearing back from you.

           

          Best regards,
          Carlos A.

           

          6/21/2017 Edit: Corrected HT Mode information.

          • 2. Re: Intel Wireless 7260-N Problems
            felix.ifrim

            Hello,

             

            Thank you for the reply. Regarding wireless n, i don't have any vht mode, and wireless mode is the highest (b/g).

            5.png6.png

            • 3. Re: Intel Wireless 7260-N Problems
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello felixifrim,

               

              Didn't mean to give you the wrong information: VHT = Wireless-AC, HT = Wireless-N. With the settings on your screenshots you should have 802.11n enabled.

               

              You can confirm which radio type you're currently using by opening a Command Prompt and issuing the "netsh wlan show interface" command:

               

              netsh wlan show interface.png

               

              Do keep in mind that wireless-N is a legacy standard. However, you should still be able to connect at a good speed. But we cannot troubleshoot your performance issues without looking at your System Support Utility report. As an alternative (or on addition) you may provide us a WLAN report, however it may not have all the right information we'll need.

               

              - Create WLAN Report in Windows® 10.

               

              NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

               

              If you're not comfortable sharing these reports publicly, do let us know so that we may send you an email to reply to.

               

              Best regards,
              Carlos A.

              • 4. Re: Intel Wireless 7260-N Problems
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello felixifrim,

                We haven't heard back from you in a while. Has your issue been resolved?

                Best regards,
                Carlos A.

                • 5. Re: Intel Wireless 7260-N Problems
                  NotYourAverageTechy

                  Hi all, I also have the exact same Wireless hardware, and I'm facing the exact same issues as him.
                  The disconnections are very frequent, and I know it's not my router, as none of the other laptops I own, or my phones disconnect at the same time.

                  The speeds are wild, I'm on fiber connection, and it can go anywhere from 50mbps, to 500kbps-1mbps.
                  I don't think it's on our end, I think it's the driver version.

                  • 6. Re: Intel Wireless 7260-N Problems
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello NotYourAverageTechy,

                    In order to better assist you, we would like the following information:

                    1. Is this a pre-installed adapter, or an upgrade part?
                    2. Has this issue been ongoing, or did it start recently?
                    3. What is the brand, model, and if possible, firmware version of your wireless router or access point?
                    4. Please run the Intel® System Support Utility and share the full report with us (run while connected to your WiFi). 

                    We look forward to hearing back from you.

                    Best regards,
                    Carlos A.

                    • 7. Re: Intel Wireless 7260-N Problems
                      NotYourAverageTechy

                      1. It's pre-installed
                      2. It started after the latest driver installation.
                      3. Brand is: NetComm Wireless.
                                         Model: NF4V
                                         Firmware: GURNV5.OT132A-8-NC.Orcon-R5B032.EN. (I think, it doesn't give me firmware info)
                      4. I don't understand what you mean by full report, do you you mean my entire laptop, or just the WiFi specs?

                      • 8. Re: Intel Wireless 7260-N Problems
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello NotYourAverageTechy,

                         

                        Please run the scan on your full system, if possible. When you open the app you'll see the option to scan everything.

                         

                        ssu.jpg

                         

                        This will allow us to get a better look at your current hardware configuration and settings.

                         

                        Best regards,
                        Carlos A.

                        • 9. Re: Intel Wireless 7260-N Problems
                          NotYourAverageTechy

                          I tried to attach the entire txt document here but it seems you can't attach anything, so until I figure out how all this works, here's the overall system analysisSSU1.JPG

                          • 10. Re: Intel Wireless 7260-N Problems
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello NotYourAverageTechy,

                            When replying, there should be an option to "use advanced editor" at the top right. This will enable attachments. Otherwise, feel free to open the report text file once you've saved it and paste the HTML contents directly.

                            Best regards,
                            Carlos A.

                            • 11. Re: Intel Wireless 7260-N Problems
                              NotYourAverageTechy

                              Oh yep, my bad, I'm used to seeing attachments up top, thanks.

                              • 12. Re: Intel Wireless 7260-N Problems
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello NotYourAverageTechy,

                                Looking at your SSU report we noticed that even though you're using the latest driver available for your adapter, and your settings are as they should be, your adapter's transmit rate is lower than expected.

                                Considering that your signal strength is high, we suspect the problem may be caused by signal interference. To address this, we can suggest selecting a different channel for your WiFi, as well as making sure that your router or access point is using the latest firmware.

                                NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

                                - How to Boost Your Wi-Fi Speed by Choosing the Right Channel - by extremetech.com
                                - Support Downloads for NetCommWireless* NF4V (There is one newer firmware version available).

                                If this does not seem to help you may try an older driver (Intel® PROSet/Wireless SW and Drivers 18.40.0) via clean installation. Although the latest driver available from your computer manufacturer is always our top recommendation: 

                                - Intel® Wireless LAN Drivers for HP ENVY* 17 Notebook PC. 

                                Best regards,
                                Carlos A.

                                • 13. Re: Intel Wireless 7260-N Problems
                                  NotYourAverageTechy

                                  Just a quick update, updating my routers firmware seems to have helped, plus I changed the channel, there seems to be no disconnections and the speed is pretty good, I get a few drops in speed now and then, but that's probably my ISPs traffic. Thank you.

                                  • 14. Re: Intel Wireless 7260-N Problems
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello NotYourAverageTechy,

                                    We're glad to hear. Don't hessitate to contact us again if you need further assistance.

                                    Best regards,
                                    Carlos A.

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