6 Replies Latest reply on Jul 10, 2017 7:10 PM by Intel Corporation

    NUC7I3BNK - 1080p video playback issues

    suprfast06

      Hi All,

       

      I have the following:

      • Intel NUC7I3BNK
      • Corasair Vengeance 8GB
      • Intel 600p M.2 SSD
      • Windows 10 Home 64bit
      • LG OLED C7
      • HDMI 2.0 cable

       

      Ever since day dot I have been experiencing playback issues with only 1080p videos, both mkv and mp4 types on my NUC. Playback of such videos are pixelated, jittery and slow.

      • Media storage location also does not make any difference.
      • 4k/1080p/ 720p YouTube and Netflix via Chrome or IE - No issues.
      • 720p mkv or mp4 video sources - No issues.
      • The exact same media samples can be played with no problems on my 10 year old HTPC and other laptops.
      • Other monitors or tvs connected to the NUC also experience the same issue.
      • Other HDMI 2.0 or 1.4 cables have no affect.
      • The use of different HDMI ports also have no affect.
      • Windows 10 and all the device drivers are up to date.
      • VLC, MPC, PotPlayer, WMP and the latest codec packs have also been used.

       

      I have tried all possible combos with the above and it is only this new NUC that experiences this with 1080p mkv and mp4 video sources..

       

      Please help!