5 Replies Latest reply on Jun 26, 2017 9:00 PM by Intel Corporation

    RSTe: "An unknown error occurred while running this application. (...)"

    Dobi

      After installing RSTe on a server, and trying to open the GUI (IAStorUI) I get this message:

      "An unknown error occurred while running this application. If the problem persists, please restart your computer or try reinstalling the application.". This problem occurs on 2 machines which have the same hardware.
      (I can see the IAStorUI-icon in the taskbar which shows that everything is working fine but I can't open it.)

       

      I tried reinstalling it and installing older versions. But nothing helped.

       

      This is the current package I installed:

      RSTe_and_AHCI_Drivers_GUI_CLI_CIM_4.3.0.1223

       

      The server:

      Windows 7 Pro;

      Mainboard: ASUS Z10PA-D8 (C610/X99);

      CPU: Intel Xeon E5-2630 v3

       

      Device Manager: Storage controllers:

      Intel C600+/C220+ series chipset SATA RAID Controller (iaStorA.sys, iaStorF.sys)

      Intel C600+/C220+ series chipset sSATA AHCI Controller (iaStorB.sys, iaStorF.sys)

      -> All .sys-files file version: 4.3.0.1198

       

      Till now google didn't gave me an answer which helped me solve the problem.

       

      Greetings,
      Cedric

       

      Message was edited by: Cedric Esch