1 Reply Latest reply on Jun 12, 2017 1:46 PM by Ronald_Intel

    Fifa 17 en Intel(R) HD Graphics 5500

    Imtosval

      Hola,

       

      Intento iniciar el juego FIFA 17 y me sale el siguiente error:

       

      DirectX function "Dx11Renderer::present()" failed with DXGI_ERROR_DEVICE_REMOVE ("The video card has been physically removed from the system, or a driver upgrade for the video card has occurred.").

      GPU: "Intel(R) HD Graphics 5500"

      Driver: 20.19.15.4549

      This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card wit at least 1024MB.

       

       

      Características de mi ordenador:

      System Model: Toshiba satellite l50-B 239

      System: Microsoft Windows 10Home (10.0.14393 Build 14393)

      Physical Memory (Installed): 4GB

      Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, Genuine Intel

      System Type: x64-based PC

      Total Installed Updates: 30 Updates - See Detailed View for more information

      Display Adapter(s): Intel(R) HD Graphics 5500 20.19.15.4624

       

      **Adjunto análisis de utilidad de soporte sistema Intel**

        • 1. Re: Fifa 17 en Intel(R) HD Graphics 5500
          Ronald_Intel

          Hi lmstosval,

           

          I see that you are already using our latest drivers for Intel(R) HD Graphics 5500, which have been tested for Fifa 17.

          I'm going to venture and say that this issue is most likely related to your system not meeting the minimum game requirements: FIFA 17 PC Specs

           

          Capture.JPG

           

          As you can see, the game requires at least 8GB of system memory. From the info you provided, your system has only 4GB, which would be even less considering that the onboard graphics will reserve physical memory for the graphics to work correctly.

          I hope this helps.

           

          Kindest Regards,

          Ronald M.