1 Reply Latest reply on Jun 9, 2017 9:04 PM by Al Hill

    Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) - Need help to update

    SteveC1892

      Hi, I'm having trouble with my poker software crashing so their support told me to download the intel driver update utility as my graphics card may need updating.

       

       

      My Card name is: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) that I need to update.

       

       

      I used the driver update utility, it says to install Intel chip device software (INF update utility - EXE only) version 10.1.1.14 date 2/14/2016.(I have version 10.0.14393 installed)

      After downloading, every time I click install it does it for a while then I get "Unknown error" every time how can I fix this?

       

       

      I'm running on Win 10 now,32 bit operating system x64-based processor, I was 7 originally but took the free upgrade.

       

       

      Do I even need to do this? When I go manually to my device driver and search for updates it says i have the latest version installed?

      I'm a complete technophobe and have so far wasted over 2 hours of a Friday night trying to sort this so any help would be appreciated!

       

       

      I've tried finding a way to directly email intel customer support with this query and my DX Diagnostic reporting and also the intel driver update

      crash logs but can't find a way to contact them this way.I've attached my system report and the crash logs in case this helps answer my query.

       

       

      Thanks