Could you please provide more information regarding this matter? Respond the questions below.
- What is the update you are referring to?
- Provide your computer model
- Provide your operating system
- What are the drivers you have update from our site?
I have reinstall Windows 8.1 64bits again because some problems.
After reinstall i was on your site to download the latest updates for my Intel Pentium CPU 3825U @ 1,90 GHs.
My Laptop model is Acer Aspire E5-473.
Enrico1960, instead of updating the driver from our end, please try installing the customized driver from Acer.
Update the following drivers:
- BIOS Improve system performance version 1.13
- Chipset Driver
- Serial IO Driver
- VGA Driver NVIDIA
- VGA Driver Intel
Find these here Product support, filter by your operating system.
And since the updates i get a view times an black screen from cmd.exe to see.
Enrico1960, at this stage I would recommend getting in contact with Acer in order to get more assistance regarding the NVIDIA driver installation and also regarding the issue you are facing with. It is possible that they are aware of the situation and can provide more troubleshooting steps.
From my end, you can try one more time install the latest driver for your graphics controller: Download Intel® Graphics Driver for Windows 7*/8.1* [15.36]