3 Replies Latest reply on Jun 8, 2017 4:57 PM by Intel Corporation

    Can't update firmware of 6000p

    YTN

      I have a 256GB 6000p M.2 drive. It's currently on firmware PSF109. The latest firmware is PSF121P.

       

      I get the following error when I try updating the firmware via the Windows based SSD Toolbox:

       

      Error: The firmware update process encountered an error (10/53). Reboot and try again.

       

      I also tried updating via the bootable FUT, and also get similar error.

       

      I have already tried removing any security (bitlocker), setting the SATA to IDE mode (which is not clear to me why this would work on an M.2 drive) and a number of other variations.

       

      It seems impossible to update the firmware on this drive via the windows based or bootable FUT tool. I am not sure if I need to do something special to update the firmware on an M.2 drive which is different from a standard SATA based drive.

       

      Any suggestions on how I can resolve this? The new firmware seems to fix some critical problems.

       

      Thanks.

        • 1. Re: Can't update firmware of 6000p
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello YTN,

          To update the firmware of your SSD it's important to make sure any drive password protection or encryption has been completely disabled. If you wish to update the firmware via the Firmware Update Tool, then you must also enable legacy/CSM mode in your BIOS. It is not necesary to set your controller mode to IDE as the Intel SSD Pro 6000p Series is an NVMe* drive.

          If the issue continues, please share with us the following:

          1. IntelSSDTDK.log and IntelSSDTollbox.log files which can be found at C:\Intel\Logs\
          2. The SMART details for your SSD. To export, please open the Intel SSD Toolbox, make sure that your 6000p is selected and choose the export option at the bottom of the screen.

          To attach this files you will need to switch over to the "advanced editor" while replying.

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: Can't update firmware of 6000p
            YTN

            I did disable bitlocker, and the computer was in CSM mode. It still didn't work.

             

            I believe the problem is due to edrive being enabled. Currently the FUT does not have an option to disable edrive.

             

            I managed to solve this problem by copying all my data off to another drive (since this was not my primary OS drive) and then doing a PSID reset which wiped the drive to factory defaults. Updating the firmware then worked.

             

            However, this option would be very difficult for people who have this as their primary / OS drive.

             

            I would recommend Intel add an option to disable edrive via the FUT. 

            • 3. Re: Can't update firmware of 6000p
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello YTN,

              Thank you for sharing your solution with us.

              I will submit your feedback in regards to FUT and Microsoft eDrive*.

              Best regards,
              Carlos A.