This message was posted on behalf of Intel Corporation
To update the firmware of your SSD it's important to make sure any drive password protection or encryption has been completely disabled. If you wish to update the firmware via the Firmware Update Tool, then you must also enable legacy/CSM mode in your BIOS. It is not necesary to set your controller mode to IDE as the Intel SSD Pro 6000p Series is an NVMe* drive.
If the issue continues, please share with us the following:
1. IntelSSDTDK.log and IntelSSDTollbox.log files which can be found at C:\Intel\Logs\
2. The SMART details for your SSD. To export, please open the Intel SSD Toolbox, make sure that your 6000p is selected and choose the export option at the bottom of the screen.
To attach this files you will need to switch over to the "advanced editor" while replying.
We look forward to hearing back from you.
I did disable bitlocker, and the computer was in CSM mode. It still didn't work.
I believe the problem is due to edrive being enabled. Currently the FUT does not have an option to disable edrive.
I managed to solve this problem by copying all my data off to another drive (since this was not my primary OS drive) and then doing a PSID reset which wiped the drive to factory defaults. Updating the firmware then worked.
However, this option would be very difficult for people who have this as their primary / OS drive.
I would recommend Intel add an option to disable edrive via the FUT.