And one addition I forgot to add to my original post: I also get once in a while a glitch where the screen is going black for a very short moment and then returns back with the normal picture again. I am using a 4K LG monitor of the type 27UD68P that is attached to my NUC7i7BNH via a high quality HDMI cable.
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For your first problem, the good news is it has absolutely nothing to do with the reports of crashes. The bad news is that I can't offer you a solution -- but I can certainly offer you a workaround. What is happening is the Intel HD Graphics Driver is good at putting monitors to sleep but awful at waking them up and reestablishing communication with them. Unfortunately, this bug has existed for many years. The workaround is to go into the Control Panel Power Options applet and, for your chosen power plan, edit the plan settings and set Turn off the Display to Never. To avoid related issues (most of my NUCs are also behind KVMs, which exacerbates things), I routinely set Put the Computer to Sleep to Never as well, but you don't need to do this unless it proves absolutely necessary.
Regarding what you are seeing with the Intel Driver Update Utility, just forget it. This tool is chock full of bugs and I recommend that you not use it (at least until Intel introduces a new version). Instead, you should be manually downloading and installing the necessary drivers yourself. Go to the downloads page for your NUC (for your NUC7i7BNH, it is here: Downloads for Intel® NUC Kit NUC7i7BNH) and download and install all of the latest drivers for your (stating it generically) chosen Windows version. For some NUCs (yours included), Intel is making this easy by creating driver bundles that allow easy (albeit large) downloading.
Regarding the black glitch, I am not seeing this issue, but I am using a DVI monitor. When I get a chance, I will connect my BN to my 4K TV and see if I can reproduce this issue (I need to do this to install the HDMI firmware upgrade anyway)...
Hope this helps,
I have got the same problem.
Thank you for the clarification N. Scott Pearson. I have switched off that the monitor is turned off after a certain period of time. I am not sure if WW6302 has the same problem with a screen going black or the inablitiy to wake up the screen but it would be great if the black screen can be resolved as it is kind of annoying. Thanks for looking into this N. Scott Pearso! On a side note I find it quite disappointing that a big company as Intel is apparantly not able and / or willing to resolve the sleep issue with their drivers not able to wake up the monitor again and also that the Intel Driver Update Utility is not usable for the NUC7i7BNH. I was expecting a bit more from Intel. This combined with the relative loud noise that my NUC7i7BNH makes means that I will probably not buy an Intel NUC again. Anyway back on topic again: thank you for the feedback and assistance which is much appreciated.
Got the same problem
I've been having this problem for a few months now. When will this be resolved????
Have you tried my workaround?
Yes. Still no luck.
Hhmmm, Intel likely needs to escalate this issue...
I am having the exact same problem. I have the NUC7i7BNH with 32gb ram. Windows 10 Pro ver 1703. I have two 4K monitors hooked up, LG 27UD68. One is hooked up directly to the HDMI, and the other is hooked up with a USB 3.1 Type C to DisplayPort cable (4K*2K@60Hz). The monitors work great, and both are running at 60Hz. Sometimes when the computer wakes up from sleep, the monitor hooked up to the HDMI port will not wake, and only the USB monitor will wake up. When only 1 monitor is hooked up to the HDMI, I can log into my computer using TeamViewer with my iPhone, and see the display on my phone's screen. There is nothing I can do to wake it up. I am able to hit the Start button and Shut Down, so that's better than a hard shut-down.
I'm using the Intel Driver Update Utility Version 22.214.171.124 and I have all the latest drivers installed.
Thunderbolt Bus Driver is showing "Unknown".
Infrared Driver is showing "Unknown".
HD Graphics is showing "Unknown".
Fan is also loud. I run Dropbox which eats my CPU.
I am sorry to hear that you are having this annoying issue, I work for Intel Customer Support and I would like to ask you for additional information so that we can replicate, see below:
Can you please confirm that you are running latest BIOS and Graphics Driver:
Can you also try disabling Deep S4/S5 in BIOS?
Can you also please provide me with the Brand/Model of the RAM?
I updated my BIOS from 46 to 47. My graphics version was the latest. "Deep S4/S5" is disabled.
My ram is: Kingston Technology HyperX Impact 32GB Kit (2x16GB) 2400MHz DDR4 CL14 260-Pin SODIMM Laptop HX424S14IBK2/32
I'll leave my computer running and be back with an update after several wakes.