1 2 3 4 Previous Next 53 Replies Latest reply on Oct 11, 2018 12:27 AM by ShadyY

    NUC7i7BNH screen does not wake up from sleep


      I am having issues with my NUC7i7BNH where the screen most of the times is not coming back out of sleep mode (sometimes it does work as how it should be).

      The keyboard seems still to be responsive (numlock light is still going on and off), but the monitor does not come back. I installed the latest version (4678) of the Intel Graphic drivers and all other drivers are the latest as well.

      I am running Windows 10 Pro version 1703. I have seen that there are quite some users of the NUC7i7BNH that reports on crashes of their NUC. Maybe mine issue is the same, but I don't know. The only thing I can think of is long pressing the power button to restart the NUC, but I think the NUC is not crashed, but I can't tell for sure as the screen remains blank.


      One other thing that I find particular is that the Intel Driver Update Utility (V2.8.0.7) shows an unknown version number for the following two drivers:

      - Thunderbolt Bus Driver for Intel NUC Kit NUC7i5BN and NUC7i7BN

      - Intel HD Graphics Driver for Windows 10 for Intel NUC7i3BN, NUC7i5BN and NUC7i7BN


      Hope someone can inform me what I can do to resolve the issue that my screen does not come back when in sleep.

        1 2 3 4 Previous Next