There's a RAIDCFG32 utility contained in the downloadable package from the following link that will show RST info from the command line: http://www.dell.com/support/home/gh/en/ghbsdt1/Drivers/DriversDetails?driverId=8YK1C
I'm not sure if it's going to be fussy on the driver / software versions though, since you're at driver version 10.5.0.1029, and the package is 10.5.0.1027.
Bummer. I knew the CLI tools were fussy on version, but I didn't know they were that fussy.
So, only the driver was installed when this box was initially set up?
- RST service (iastor*) running?
- RST Icon in bottom right corner?
- "Rapid Storage..." folder in Program Files?
If you find the same package version (10.5.0.1029), it should not require a reboot just to install the software, assuming the driver files contained in the package are an exact match.
If you find the package (10.5.0.1029), you could compare the driver file(s) dates and sizes those contained in:
To extract the drivers from an iata_cd package the command is either:
iata_cd -a -p C:\Temp
iata_cd -extract C:\Temp
Use quotes in the file path if necessary.
This message was posted on behalf of Intel Corporation
Our recommendation for this particular case is first installing the GUI from the following driver package:
RST and AHCI Driver and GUI
Install the application, schedule downtime and reboot the server, open the application and check the RAID array to determine which is the failed drive.
Sorry for the slow response on this. I installed the GUI version 184.108.40.2060 and allowed it some time to reboot on application of Windows updates. Getting down time with this server is difficult. The RAID controller driver that is installed is 10.5.0.1029.
The RST notification center icon shows that the service is not running. I can manually start the service, but when starting the GUI, I get "an unknown error occurred while running this application". An information event shows up in event viewer from the IRST_UI "failed to load storage data from the driver". After this happens, the service is stopped.
HWINFO64 shows the RAID array is degraded and only lists one disk attached. The RAID 1 array consists of Samsung 850 PRO SSD's and was installed about 10 months ago. I'm hoping that it is just a connector issue, but I'd like to see what is going on in the RST GUI.
Is this a matter of the version difference in the GUI and driver? Do I need to update the driver?