3 Replies Latest reply on Jun 12, 2017 4:59 PM by Intel Corporation

    Certain programs "zoomed in" after updating graphics drivers

    funinthesun187

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      I was unsatisfied with the way my (relatively) low end computer handed games, and learned that my hardware manufacturer put in a driver that limited performance of the GPU. So, I downloaded a driver that fixed this. However, certain programs, EX: Blender, are slightly zoomed in unless I go into full screen. (Zoom is subtle, except for the top. The top zoom is larger than the rest, almost like the window border covers it.)

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X (Only certain programs)

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Intel(R) HD Graphics 520 (Integrated)

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No

      No

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      6 GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      N/A

      Hardware Stepping (see note1 below).

      PCI\VEN_8086&DEV_1916&SUBSYS_820B103C&REV_07

      PCI\VEN_8086&DEV_1916&SUBSYS_820B103C

      PCI\VEN_8086&DEV_1916&CC_030000

      PCI\VEN_8086&DEV_1916&CC_0300

      Software (SW)

      Operating System version (see note2 below).

      Microsoft Windows 10 Home (10.0.15063 Build 15063)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      21.20.16.4678? (Found to the right of display adapter title in System Support Utility)

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      21.20.16.4678

      SW or Apps version used to replicate the issue.

      Latest driver update for graphics card.

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      60p Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      DC mode

      How to reproduce

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Use a Intel(R) HD Graphics 520 card.
      2. Download latest driver as zip. (5/30/2017)
      3. Extract folder.
      4. Replace driver with new driver.

      ...

      N