1 2 3 Previous Next 32 Replies Latest reply on Jun 27, 2017 2:36 PM by Intel Corporation

    Optane Memory and Samsung 850 EVO SSD

    AgCN3

      Hello,

       

      I am running a Samsung 850 EVO 500GB SSD for my OS that only operates in AHCI Mode.  I also have a 32GB Intel Optane Memory board that I just installed and it seems that I can only use one or the other.

       

      Relevant system specs are as follows:

       

      Windows 10 Professional 64-Bit

      Intel Core i7 7700 Kaby Lake @3.6GHz

      32GB Corsair DDR4

      ASUS Maximus IX Hero Motherboard with Intel Z270 Chipset

      2TB Seagate HDD (Storage)

      1TB WD Caviar HDD (Storage)

       

      If I change the PCH setting in my Motherboard's BIOS from AHCI Mode to Intel's RST, the system will not boot.

       

      Is there a work-around for this?

       

      Thanks!

        • 1. Re: Optane Memory and Samsung 850 EVO SSD
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello AgCN3,

          We understand you would like to use Intel® Optane™ Memory on your system but it is not working. The first thing you need to check is if your BIOS is updated for use with Intel® Optane™ Memory, please check the version of BIOS, it should be: Version 0906, you can download it here.

          Once the BIOS is updated, it has to be configured as UEFI and CSM must be disabled.
          You need to install the Intel® Rapid Storage Technology (Intel® RST), in a case of an error at the end, you could check and share a log.

          Please let us know if you need further assistance.

          Regards,
          Nestor C

          1 of 1 people found this helpful
          • 2. Re: Optane Memory and Samsung 850 EVO SSD
            AgCN3

            Okay,

             

            So, after further research...   It has come to my attention that not only does the BIOS have to be configured for UEFI with CSM disabled, but also my Boot Drive (SSD) needs to be switched from MBR to UEFI as well.  This means that I need to wait for the Creator's Version of Windows 10 to come out so that I don't have to re-install Windows.

             

            It's supposed to be coming "soon" but how far out "soon" is is anyone's guess.

             

            I have downloaded the Intel RST for Optane Memory driver, and will configure my system for UEFI in entirety once this version of Windows 10 has come down the pipe.

             

            Thank you for your help.

            • 3. Re: Optane Memory and Samsung 850 EVO SSD
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi AgCN3,

              We understand your position right now. Please let us know if you need anything else from our side.

              Regards,
              Nestor C

              • 4. Re: Optane Memory and Samsung 850 EVO SSD
                AgCN3

                Hi Nestor,

                 

                I have converted my SSD's Boot Sector from MBR to UEFI, switched my Motherboard to boot into UEFI instead of BIOS, CSM is turned off, and I am still not able to run the RST Driver Installation.

                [Edit]  This is with Motherboard Version 0603 - OOPS!!!  

                Attached it the "IntelOptaneMemory.log" file.

                 

                Regards,

                 

                Will

                • 5. Re: Optane Memory and Samsung 850 EVO SSD
                  AgCN3

                  Okay,

                   

                  Now the Maximus IX Hero Motherboard is using BIOS Version 0906.  CSM is off, UEFI is enabled, but the Samsung SSD is still being run in SATA Mode ACHI. 

                   

                  Now I'm told that my SSD's last partition cannot be re-sized, and that is the reason for the failure...

                  • 6. Re: Optane Memory and Samsung 850 EVO SSD
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello AgCN3,

                    Thanks for replying back and providing the logs.
                    We'd like to know if you could share a screenshot of disk management? 

                    We'll be waiting for your response.

                    Regards,
                    Nestor C

                    • 7. Re: Optane Memory and Samsung 850 EVO SSD
                      AgCN3

                      Hi Nestor,

                       

                      I've attached a screenshot of my Disk Management information.

                       

                      Thanks!

                       

                      -Will

                      • 8. Re: Optane Memory and Samsung 850 EVO SSD
                        jefferson2017

                        Hi AgCN3

                         

                        In my case removing the recovery partition made it work.

                        The Optane software doesnt´t like to have more than 2 partitions on the bootdrive.

                        Also you have to have some unallocated space left on the drive you want to pair optane with.

                         

                        CU

                        Jack

                        • 9. Re: Optane Memory and Samsung 850 EVO SSD
                          AgCN3

                          Hi Jack,

                           

                          When I right-click the recovery partition on the SSD (C: Drive), the only thing that comes up is [Help]. 

                           

                          There is no option to remove it, shrink it, or do anything with it, whatsoever. 

                          • 10. Re: Optane Memory and Samsung 850 EVO SSD
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello AgCN3,

                            Checking the screenshot, we do suggest to try removing all the other drives you have as storage and try only with the bootable HDD.

                            Now, checking what Jefferson2017 recommended is also fine and he also shared some steps that worked for him on a previous thread:
                             

                            -Deleted Asmedia HDD controller drivers
                            -Deleted USB Etron 3.0 drivers
                            -Deleted Samsung Magician Software
                            -Did a repair- Install of the intel® Optane™ memory software

                            Please let us know if it worked.

                            Regards,
                            Nestor C

                            • 11. Re: Optane Memory and Samsung 850 EVO SSD
                              AgCN3

                              Nestor...  The only Error I'm encountering is that a certain Partition on my Boot Drive "cannot be resized".  Why is the presence of other HDDs or SSD's even relevant to that issue?

                               

                              It sounds like the Software development team involved with the Optane Memory unit have dropped the ball.
                              According to the Intel Optane Memory website: Intel® Optane™ Memory—Revolutionary Memory
                              It is supposed to be "Easy Installation".  As quoted from the Website above: 

                              Get the Hardware

                              Get your Intel® Optane™ memory module and Intel® Optane™ memory-ready board.

                              Insert the Memory

                              Insert the memory module into the board and reboot.

                              Install the Software

                              Download drivers and install them on your system.

                               

                              What happens when/if I re-connect those drives after enabling the Optane Chip?  Will it fail because those drives are all of a sudden present?

                               

                              This doesn't make any sense to me.  I'm hoping that you guys can get this figured out on YOUR end and not make us, the end users, have to jump thru hoops to see the benefits of this technology.  Passing this problem off to us is not very professional, if I am completely honest.

                               

                              Respectfully...

                               

                              -Will

                               

                              • 12. Re: Optane Memory and Samsung 850 EVO SSD
                                jefferson2017

                                Hello AgCN3,

                                 

                                try one of these options to remove your recovery partition:

                                How to Delete Recovery Partition in Windows 10/8/7 Safely?

                                Easiest way is to use the AOMEI partition assistant...

                                 

                                Reconnecting the drives after disconnecting them for installation

                                does not do any harm to your system. Already tried this...

                                 

                                Don´t be too harsh. It´s a new technology. They´ll surely work on making things better and ironing out some flaws with the millions of different configurations out there...

                                The speed of optane is imho worth the effort...

                                 

                                CU

                                Jack

                                • 13. Re: Optane Memory and Samsung 850 EVO SSD
                                  optane_frustration

                                  I just registered in order to say that I have pretty much exactly the same problem with my 32 GB Optane module as AgCN3.

                                   

                                  Specs: Windows 10 Home 64 bit OS, 32 GB Corsair DDR4 RAM, ASUS Prime Z270-A motherboard, BIOS updated to v.0906, Samsung 850 EVO SSD, but this is the 2TB version instead of the 500 GB version that AgCN3 is using.  It is connected to one of the Serial ATA 6GB/s ports.

                                   

                                  There are no other drives that have ever been connected to the motherboard, except for this Samsung 2TB SSD.  So the Intel suggestions above in this thread for AgCN3 to delete the other drives won't make any difference here.

                                   

                                  I installed the Intel Rapid Storage Technology driver 15.5.0.1051, as downloaded from the ASUS support site for my motherboard.  When I run the app, the associated help file has a heading, "Enabling System Acceleration with Intel® Optane™ Memory", which suggests as step 1 to "Go to "Optane Memory" tab."  But there is no "Optane Memory tab" showing in the app.

                                   

                                  I then tried to install "SetupOptaneMemory.exe" as downloaded from the Intel support site, but on execution it produces this error message:

                                   

                                  "Unsupported BIOS Mode

                                  Your system BIOS configuration is not compatible with Intel® Optane™ memory.  Visit www.intel.com/support/optane-memory for more information."

                                   

                                  But just like AgCN3 says, if I change the PCH setting in my Motherboard's BIOS from AHCI Mode to Intel's RST, then Windows 10 will not boot.  When I change the BIOS setting back to AHCI, then Windows 10 will repair itself and boot again. 

                                   

                                  I then tried installing the Optane module in both the M.2_1 and the M.2_2 slots on my motherboard, and it made no difference.  System will not boot when the BIOS enables Intel's RST mode instead of AHCI, with either of the M.2 slots used.

                                   

                                  This is a whole lot more complicated to install than Intel marketing material suggests. 

                                   

                                  Please help us Samsung 850 EVO SSD and ASUS motherboard owners get the Optane module enabled.

                                   

                                  Thanks.

                                  • 14. Re: Optane Memory and Samsung 850 EVO SSD
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello Optane_Frustration,

                                    Thanks for posting in our forum.
                                    We understand that you are having issues with the installation of the Intel® Optane™ Technology and we'd like to verify some things with you, please let us know the following:

                                    -Could you please uninstall the software you installed and use the one from this link.
                                    -If the installation fails, please click on the log link on the bottom left side of the window.
                                    -Once it asks you to save the log, please save it and attach it here (Please use the advanced editor button)

                                    The idea behind this is that when you are able to enable Intel® Optane™ memory, from our software, your BIOS will change the boot mode automatically.

                                    Please let us know this so we can continue to assist you.

                                    Regards,
                                    Nestor C

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