Intel Chipset Device Software not installing

rk12129 Jun 2, 2017 4:34 AM

HI, i got update for my intel chipset from Intel (R) Driver Update Utility 2.8.

The Problem is that it download and run the software, after clicking install it shows progress bar and then it shows unknown error occurred.

Can anyone tell me how to install chipset?

Because i got a yellow mark in Universal Serial Bus (USB) Controller.....

And my USB mouse & keyboard are not working.

I hope this will be fixed if i install the chipset, Please help me to install the chipset.

Here is the log files that i found....

1. Re: Intel Chipset Device Software not installing

Jun 2, 2017 11:42 AM (in response to rk12129)

This message was posted on behalf of Intel Corporation

rk12129: Thank you very much for joining the Intel® Chipset communities.

The Intel® driver update utility in some cases it is not that accurate in finding and installing the proper driver for your system, that is why we recommend to install the drivers manually from the manufacturer’s web site.

So, in order to do that:
What is the model of the motherboard?
If this is a laptop, what is the model of the laptop?
Which Windows version are you using?

Any further questions, please let me know.

Regards,
Alberto R
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2. Re: Intel Chipset Device Software not installing

Jun 7, 2017 12:25 PM (in response to rk12129)

This message was posted on behalf of Intel Corporation

rk12129: I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Any questions, please let me know.

Regards
Alberto R
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