9 Replies Latest reply on Jul 5, 2017 9:52 AM by Intel Corporation

    NUC6CAYS - Ethernet Issue

    JPelletier

      Hi,

       

      We are experiencing Ethernet Issue with our NUC6CAYS under Windows 10 and Ubuntu 16.04.02 LTS (with kernel 4.8). It seems to randomly "drop" the connection. The NUC is up-to-date: Latest BIOS, Latest Chipset/Ethernet Drivers, HDMI 2.0 Firmware fix.

       

      • Under windows, if I ping google.com continuously, it will work for 6-7 ping requests sometimes it will work for minutes than I will see many timeouts.
      • Under Ubuntu, I will see a sequential number of icmp_seq than many icmp packets loss.

       

      It's random and I really can't find what it causing that. Test on different Ethernet Wall Jacks, different cables, not helping.

       

      This is major since we are evaluating the NUC for a > 500 units project and we have to make our final decision soon.

       

      Thanks for help