12 Replies Latest reply on Jun 13, 2017 11:55 AM by Intel Corporation

    Graphics Driver Updates Breaking Windows Taskbar / Start Menu

    mschmidtbauer

      Help!

      I have a Dell XPS 8700 and through Windows Update it keeps installing Intel Graphics Driver (currently 20.19.15.4549)

       

      Issue is, when it does, my start menu won't pop up anymore, nor can I right click anywhere on the menu bar (for example right clicking Word icon to see recent word documents), nor can I click the date/time to see the calendar, etc. As you can imagine it's pretty annoying.

       

      To fix it, I have to go to Control Panel > Programs and Features and uninstall the Intel Graphics Driver. It's pretty annoying. I've tried disabling the update on Microsoft's side but that works until you release a new version. Then I have to re-disable the update and that's also a pain. (And Windows update is getting REALLY good at updating it after I uninstall. Like every night). If this can't be resolved I'll just have to look into turning off automatic updates.

       

      I am using 3 monitors (1 HDMI, 1 DVI, and 1 DisplayPort) so I have Multidisplay enabled in the BIOS)

       

      Here's the report from my Intel HD Graphics Control Panel:

       

      Intel(R) HD Graphics 4600

      Report Date: Thursday, June 1, 2017

      Report Time [hh:mm:ss]: 1:49:09 PM

      Driver Version: 20.19.15.4549

      Operating System: Windows* 10 Home (10.0.14393)

      Default Language: English (United States)

      Physical Memory: 24493 MB

      Vendor ID: 8086

      Device ID: 0412

      Device Revision: 06

      Video BIOS: 2177.0

      Current Resolution: 1920 x 1080

       

      Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

      Processor Speed: 3592 MHz

      Processor Graphics in Use: Intel(R) HD Graphics 4600

      Shader Version: 5.0

      OpenGL* Version: 4.3

      OpenCL* Version: 1.2

       

      * Microsoft DirectX* *

      Runtime Version: 12.0

      Hardware-Supported Version: 11.1

       

      * Devices connected to the Graphics Accelerator *

      Active Displays: 1

      * Digital Television *

      Display Type: Digital

      Serial Number:           

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: DisplayPort

      Device Type: Digital Television

       

      Maximum Image Size

      Horizontal Size: 18.9 inches

      Vertical Size: 10.63 inches

       

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (75p Hz)

      720 x 400 (70p Hz)

      720 x 480 (60p Hz)

      720 x 576 (50p Hz)

      800 x 600 (60p Hz)

      800 x 600 (75p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (75p Hz)

      1152 x 864 (75p Hz)

      1280 x 720 (60p Hz)

      1280 x 720 (50p Hz)

      1280 x 800 (60p Hz)

      1280 x 1024 (60p Hz)

      1280 x 1024 (75p Hz)

      1400 x 1050 (60p Hz)

      1440 x 900 (60p Hz)

      1600 x 900 (60p Hz)

      1680 x 1050 (60p Hz)

      1920 x 1080 (60p Hz)

      1920 x 1080 (50i Hz)

      1920 x 1080 (60i Hz)

      1920 x 1080 (50p Hz)

       

      Power Management Support

      Standby Mode: Supported

      Suspend Mode: Supported

      Active Off Mode: Supported

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 1E 6D B8 5A 9C C7 04 00

      06 19 01 03 80 30 1B 78 EA 31 35 A5 55 4E A1 26

      0C 50 54 A5 4B 00 71 4F 81 80 95 00 B3 00 A9 C0

      81 00 81 C0 90 40 02 3A 80 18 71 38 2D 40 58 2C

      45 00 E0 0E 11 00 00 1E 00 00 00 FD 00 38 4B 1E

      53 0F 00 0A 20 20 20 20 20 20 00 00 00 FC 00 4C

      47 20 49 50 53 20 46 55 4C 4C 48 44 00 00 00 FF

      00 0A 20 20 20 20 20 20 20 20 20 20 20 20 01 FB

       

       

      02 03 1D F1 4A 90 04 03 01 14 12 05 1F 10 13 23

      09 07 07 83 01 00 00 65 03 0C 00 10 00 02 3A 80

      18 71 38 2D 40 58 2C 45 00 E0 0E 11 00 00 1E 01

      1D 80 18 71 1C 16 20 58 2C 25 00 E0 0E 11 00 00

      9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 E0 0E 11

      00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 E0

      0E 11 00 00 18 00 00 00 00 00 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 AE

       

      * Other names and brands are the property of their respective owners

        • 2. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
          mschmidtbauer

          No Dice.

          During installation it says "Computer does not meet minimum requirements for this software".

          Thanks for the reply though!

          • 4. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
            mschmidtbauer

            I tried that earlier and it also has an error saying "This computer does not meet the minimum requirements for installing the software." Which is weird because it's directly from the Dell page for my computer....

            • 5. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
              mschmidtbauer

              Log for that install:

               

              [06/01/17 14:20:44]Update Package Execution Started
              [06/01/17 14:20:44]Original command line: "C:\Users\Matthew\Downloads\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1).EXE"
              [06/01/17 14:20:44]DUP Framework EXE Version: 3.4.4.39
              [06/01/17 14:20:44]DUP Release: 2NF9TA02
              [06/01/17 14:20:44]Initializing framework...
              [06/01/17 14:20:45]Data in smbios table is (hex)value = 3 , Chasis type (hex)value = 3 , System type is : Client
              [06/01/17 14:20:45]logo.png
              [06/01/17 14:20:47]User Command: attended
              [06/01/17 14:20:47]DUP Capabilities Value: 41943039 (0x27FFFFF)
              [06/01/17 14:20:47]DUP Vendor Software Version: 20.19.15.4454
              [06/01/17 14:20:47]Local System/Model Compatible with this Package? Yes
              [06/01/17 14:20:47]Local System OS Version: 10.0.0.0
              [06/01/17 14:20:47]OS Compatible with this Package? Yes
              [06/01/17 14:20:47]Local System OS Language: EN
              [06/01/17 14:20:47]Language Compatible with this Package? Yes
              [06/01/17 14:20:47]Extraction-miniunz path: C:\PROGRA~3\dell\drivers\XPS-87~1.445\miniunz.exe
              [06/01/17 14:20:47]Extraction-arguments:  -x C:\Users\Matthew\DOWNLO~1\XPS-87~2.EXE -o -d C:\PROGRA~3\dell\drivers\XPS-87~1.445
              [06/01/17 14:21:07]Extraction-GetExitCode: 0
              [06/01/17 14:21:07]Identified Behavior : attended
              [06/01/17 14:21:07]Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp
              [06/01/17 14:21:07]Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp"
              [06/01/17 14:21:07]Path : C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)
              [06/01/17 14:21:07]Identified Behavior : attended
              [06/01/17 14:22:51]Append Vendor Software Log: C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp
              [06/01/17 14:22:51]

              --- Start of Vendor Software Log ---

               

               

              [06/01/17 14:22:51]Unicode payload log file detected.
              [06/01/17 14:22:51]>>> 6/01/2017 14:21:07:811

              [Install Configuration]

                Installer Version: 1.6.42.0

                Compile date = Fri Apr 29 12:18:34 2016

                OS command line = "C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Setup.exe" /report "C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp"

                Effective command line = /report "C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp"

                Windows Version = Windows 10

                Platform = 64 bit

                Core Version = 3.0.1 (IIF2++)

                System up time = 2360 sec

                Source: C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)

              [Languages]

                0401 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ar-SA\setup.exe.mui

                0405 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\cs-CZ\setup.exe.mui

                0406 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\da-DK\setup.exe.mui

                0407 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\de-DE\setup.exe.mui

                0408 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\el-GR\setup.exe.mui

                0409 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\en-US\setup.exe.mui

                0C0A - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\es-ES\setup.exe.mui

                040B - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\fi-FI\setup.exe.mui

                040C - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\fr-FR\setup.exe.mui

                040D - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\he-IL\setup.exe.mui

                041A - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\hr-HR\setup.exe.mui

                040E - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\hu-HU\setup.exe.mui

                0410 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\it-IT\setup.exe.mui

                0411 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ja-JP\setup.exe.mui

                0412 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ko-KR\setup.exe.mui

                0414 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\nb-NO\setup.exe.mui

                0413 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\nl-NL\setup.exe.mui

                0415 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\pl-PL\setup.exe.mui

                0416 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\pt-BR\setup.exe.mui

                0816 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\pt-PT\setup.exe.mui

                0418 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ro-RO\setup.exe.mui

                0419 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ru-RU\setup.exe.mui

                041B - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\sk-SK\setup.exe.mui

                0424 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\sl-SI\setup.exe.mui

                041D - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\sv-SE\setup.exe.mui

                041E - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\th-TH\setup.exe.mui

                041F - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\tr-TR\setup.exe.mui

                0804 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\zh-CN\setup.exe.mui

                0404 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\zh-TW\setup.exe.mui

                User default LangID: 0x409

                User default UI language: 0x409

                Loaded language 0409

              [Checking requirements]

              * Enabling DPIAware was successful

                Checking for admin rights

                Admin rights OK

                Checking OS

                OS check OK

                Checking .NET configuration

                Check Pass.  Found ID: 8 , Min ID: 4

                .NET check OK

              [Scanning drivers]

                Scanning drivers

                Found INF = C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DisplayAudio\6.16\IntcDAud.inf

                Found INF = C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DisplayAudio\8.20\IntcDAud.inf

                Found INF = C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Graphics\igdlh64.inf

                [INF Info]

                  INF = C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DisplayAudio\6.16\IntcDAud.inf

              *   Section <PackageInfo> Key <Sequence> not found in INF

                  Date = 03/24/2016

                  Version = 6.16.00.3196

                  ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}

                  PackageInfo.Name = DAUDIO

                  PackageInfo.Sequence = 0

                  Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1,NTAMD64.6.2

                  Resolved Manufacturer = Intel.NTAMD64.6.2

                  Inf supports 64 bit.

                  Description: Intel(R) Display Audio

                  HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2807

                  Description: Intel(R) Display Audio

                  HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2808

                  Description: Intel(R) Display Audio

                  HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2883&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2883

                  Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101

                  Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0002

                  Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2807

                  Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0002

                  Found current package 6.16.0.3197

                  Found current package INF: C:\WINDOWS\inf\oem20.inf

                  Found current package Installed INF: oem20.inf

                [INF Info]

                  INF = C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DisplayAudio\8.20\IntcDAud.inf

              *   Section <PackageInfo> Key <Sequence> not found in INF

                  Date = 04/16/2016

                  Version = 8.20.00.922

                  ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}

                  PackageInfo.Name = DAUDIO

                  PackageInfo.Sequence = 0

                  Manufacturer = Intel,NTAMD64.6.2

                  Resolved Manufacturer = Intel.NTAMD64.6.2

                  Inf supports 64 bit.

                  Description: Intel(R) Display Audio

                  HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2809

                  Description: Intel(R) Display Audio

                  HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809

                [INF Info]

                  INF = C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Graphics\igdlh64.inf

              *   Section <PackageInfo> Key <Sequence> not found in INF

                  Date = 05/04/2016

                  Version = 20.19.15.4454

                  ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}

                  PackageInfo.Name = Graphics

                  PackageInfo.Sequence = 0

                  Manufacturer = IntelGfx,NTamd64.6.1,NTamd64.6.2,NTamd64.6.3,NTamd64.10.0

                  Resolved Manufacturer = IntelGfx.NTamd64.10.0

                  Inf supports 64 bit.

                  Description: Intel(R) HD Graphics

                  HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0402

                  Description: Intel(R) HD Graphics

                  HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0406

                  Description: Intel(R) HD Graphics 4600

                  HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0412

                  Description: Intel(R) HD Graphics 4600

                  HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0416

                  Description: Intel(R) HD Graphics 4400

                  HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_041E

                  Description: Intel(R) HD Graphics

                  HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A06

                  Description: Intel(R) HD Graphics Family

                  HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A16

                  Description: Intel(R) HD Graphics 5000

                  HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A26

                  Description: Intel(R) Iris(TM) Graphics 5100

                  HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A2E

                  Description: Intel(R) HD Graphics Family

                  HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A1E

                  Description: Intel(R) HD Graphics

                  HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A0E

                  Description: Intel(R) Iris(TM) Pro Graphics 5200

                  HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0D26

                  Description: Intel(R) Iris(TM) Pro Graphics 5200

                  HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0D22

                  Description: Intel(R) HD Graphics

                  HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_040A

                  Description: Intel(R) HD Graphics P4600/P4700

                  HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_041A

                  Description: Intel(R) HD Graphics

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1606

                  Description: Intel(R) HD Graphics

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_160E

                  Description: Intel(R) HD Graphics 5500

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1616

                  Description: Intel(R) HD Graphics 6000

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1626

                  Description: Intel(R) HD Graphics 5300

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_161E

                  Description: Intel(R) HD Graphics 5600

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1612

                  Description: Intel(R) HD Graphics P5700

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_161A

                  Description: Intel(R) Iris(TM) Pro Graphics 6200

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1622

                  Description: Intel(R) Iris(TM) Pro Graphics P6300

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_162A

                  Description: Intel(R) Iris(TM) Graphics 6100

                  HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_162B

                  Description: Intel(R) HD Graphics 510

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1906

                  Description: Intel(R) HD Graphics 520

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1916

                  Description: Intel(R) HD Graphics 515

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_191E

                  Description: Intel(R) HD Graphics 530

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1912

                  Description: Intel(R) HD Graphics 520

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1921

                  Description: Intel(R) Iris(TM) Graphics 540

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1926

                  Description: Intel(R) HD Graphics 535

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1923

                  Description: Intel(R) Iris(TM) Graphics 550

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1927

                  Description: Intel(R) HD Graphics 510

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1902

                  Description: Intel(R) HD Graphics 510

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_190B

                  Description: Intel(R) Iris(TM) Pro Graphics 580

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_193B

                  Description: Intel(R) Iris(TM) Graphics 555

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_192B

                  Description: Intel(R) HD Graphics 530

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_191B

                  Description: Intel(R) HD Graphics P530

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_191D

                  Description: Intel(R) Iris(TM) Pro Graphics P580

                  HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_193D

                Removed C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DisplayAudio\8.20\IntcDAud.inf

                Removed C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Graphics\igdlh64.inf

                Checking 4 part DID's

                4ID check OK

              * GFX HW not found; disabling HDMI driver install

                Removed INF = C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DisplayAudio\6.16\IntcDAud.inf

              !   Didn't find any INF's that match active hardware

              IIF will NOT initiate reboot

              Exit code = 0xA005

              ResultCode = 40965

              <<< 6/01/2017 14:22:51:832

               

               

               

               

              [06/01/17 14:22:51]

              --- End of Vendor Software Log ---

               

               

              [06/01/17 14:22:51]Vendor Software Return Code: 5
              [06/01/17 14:22:52]logo.png
              [06/01/17 14:22:52]Name of Exit Code: DEP_HARD_ERROR
              [06/01/17 14:22:52]Exit Code set to: 4 (0x4)
              [06/01/17 14:22:52]Result: FAILURE
              [06/01/17 14:22:53]Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1).txt
              • 6. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
                Stefan3D

                That really shouldn't happen.

                 

                Create a system restore point

                https://support.microsoft.com/en-us/instantanswers/e6bbddb0-9db4-4d88-9063-42c52c79a96e/create-a-system-restore-point

                 

                Try to install drivers via "have disk method" as described at:

                http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

                (ignore prolog about MS surface)

                For the DELL version: you can unzip it e.g. with 7ZIP

                • 7. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
                  mschmidtbauer

                  I was able to update the driver to 20.19.15.4454 (Dells version) and the most recent Intel one and neither let the Start Menu work.

                  • 8. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
                    mschmidtbauer

                    At this point I just disabled it in Device Manager and now everything seems happy. Idk.

                    • 9. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello mschmidtbauer,
                       
                      I understand that after Windows* installs graphics driver update through Windows* Update start menu and right click do not work properly.
                       
                      Let me apologize for any inconvenience this issue may be causing to you.
                       
                      I recommend installing Windows* Creators Update and then checking if that fixes the issues you are having.  You can download Windows* Creators Update from this link https://support.microsoft.com/en-us/instantanswers/d4efb316-79f0-1aa1-9ef3-dcada78f3fa0/get-the-windows-10-creators-update
                       
                      Regards,
                      Fred D.

                      • 10. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello mschmidtbauer,
                         
                        I was wondering if you still need assistance regarding the issue you are having with the graphics driver.  In case you still need assistance just let me know.
                         
                        Regards,
                        Fred D.

                        • 11. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
                          mschmidtbauer

                          Having disabled the Intel graphics in device manager it seems to have taken care of the issue and I haven't had any performance issues

                          Thanks-

                          Matt

                          • 12. Re: Graphics Driver Updates Breaking Windows Taskbar / Start Menu
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello mschmidtbauer,
                             
                            I am glad to hear the issue has been fixed.  Do not hesitate to contact us back if you have any other inquiry.
                             
                            Regards,
                            Fred D.