2 Replies Latest reply on Aug 15, 2017 11:55 AM by Fspringer

    Intel Unite crashes on some client computers



      Intel Unity crash on client computer with graphisc card Intel HD Graphics 3000, ex. Dell Latitude E6420, BIOS A21, Intel Graphics, OS: Windows 7 Pro x64.

      It is connecting fine but when user start "Present Screen" Unite crash - see pic.

      In the same time screen on the Hub goes black with PIN in top-right corner till I point "Close program" on the client. It is no problem to connect from other client to Hub in this time.

      There is no adequate error in Event log on Hub.

      On client computer:

      Faulting application name: Intel Unite.exe, version:, time stamp: 0x590cffab


      Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff


      Exception code: 0x40000015


      My hub brand is Intel NUC

      Model: NUC5i5MYHE

      BIOS: MYBDWi5v.86A.0034.2017.0116.2148

      OS: Windows 10 Pro v. 1607 b.14393.693

      We use standalone deployment.

      Intel Unite version on hub and client is by Intel downloaded from: Download Intel Unite® App


      Note that on other computers (with we have) Unite working fine (ex. HP EliteBook 840, HP Elitebook 8570w, Dell Latitude E4310, Dell M4500)