Please refer to the following and attachments for more info. Thank you,
Answers (N/A if not applicable)
Provide a detailed description of the issue
The transparency of sprites are gone.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
Acer AL2423W, EFP
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Pro 15063.296
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
a game named CrossGate
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
power plugged in
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Launch the game and the defects can be observed upon the main screen appears
Thank you for the information you have kindly provided, if you install the driver from your computer manufacturer do you get the same problem?
The driver is available here:
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
Also, have you tried contacting the game’s developers to find out if there is a patch that you can use to solve the issue or to get some kind of support from their end?
There is a new driver version available, you can download it here:
Intel® Graphics Driver for Windows* [15.45]
Since you have an OEM (Original Equipment Manufacturer) system I suggest you to manually install this driver, please see how to Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*
Please let me know if driver works better for you.
Thanks for the reply. I tried the latest driver and it's still not working.
The question I have is that I have tried this game on another computer with Intel HD Graphics 4600 GPU with exactly the same OS version and the problem doesn't exist. So I would still think it is related to the driver with the later GPU.
Kindly let me know if you need more information for further investigation.
Is it possible for you to test this driver version 126.96.36.19942? I know it is an older version but we just want to know if there any regression.
Obviously, this is just for testing and we want you to stay with this previous version.
Would you please set in GFx Control panel under 3D options > Global Settings > Enable
Please let me know how it goes.
Can we get details on how to obtain this game? I'm not finding details about it.
Is it this one? https://www.microsoft.com/en-us/store/p/cross-gate-hd/9nblggh4wc9t
If so, this game is only meant to run on Windows 10 Mobile, Windows Phone 8.1, Windows Phone 8.
The only other reference I found is Cross Gate PC: https://en.wikipedia.org/wiki/Cross_Gate , released on 2001. If this is the game, we do not have it on physical form, thus we would need to obtain it in digital first and even if we get it, since it is such an old game we may not get a fix for it anytime soon, as other newer games and apps take priority.
Please let me know where I can get this game.
Thank you so much for your continuous follow-up. I have uploaded the game file to https://goo.gl/EwZCFu
After you download and unzip the game files (Please temporarily turn off anti-virus software for complete extraction of the game files), you may simply execute BlueLogin.exe and you will see a launcher screen as following:
Make sure that you select "4" in the combo box at the bottom left corner (although other characters might appear unrecognizable to you) and then press the button on the right to launch the game. You can see the defects after the game launched.
Let me know if you have any problem reproducing this issue.
Thanks again for your help.
We have been trying to replicate this issue but we have not been able to do it, the files you attach we are not able to run it or download it to execute it, so for that reason we haven’t been able to test it.
Can you point us to a website where we can download an executable file to install it in our system and be able to test it?