7 Replies Latest reply on Jun 1, 2017 11:50 AM by Intel Corporation

    intel processor diagnostic tool cpu frequency test fails, and not sure what to do

    melinn99

      I just built a new pc with a i7-6800k on a MSI x99a Gaming Pro Carbon with 16GB and a EVGA Geforce GTX 1070. I have been getting random blue screens on Windows 10. I thought it was heat related so I added another fan. I upgraded the power supply to 700 watts. But I still get the issues, usually only when the system is stressed like playing Overwatch. So I disabled the MSI Control Center and the Intel Turbo. When I run the Intel Processor Diagnostic Tool, I get a failure on the CPU frequency. Here is the output from the tests:


      --- IntelR spbc Module Test --
      ...
      Version 1.0.8.64b.W
      ...

      ..Retrieved Processor Manufacturer
      GenuineIntel

      ..Retrieved Processor Brand String
      IntelR CoreTM i7-6800K CPU  3.40GHz

      IntelR spbc Module Test -- Pass --

      --- Genuine Intel Test ---
      ...
      Version 1.0.12.64b.W
      ...

      Expected -- GenuineIntel
      Detected -- GenuineIntel

      Genuine Intel CPU Module Success

      --- Brand String Test ---
      ...
      Version 1.0.14.64b.W
      ...


      Brand String Module Success....

      --- Floating Point Test ---
      ...
      Version 1.0.11.64b.W
      ...

      AVX is supported in your OS
      Max AVX supported  AVX2
      FMA3 supported
      MFLOPS            CycleRun       Error       Timesec

      243.1              3740          0            1       
      439.205              10497          0            2       

      Million Floating Points per Second MFLOPS -- 439.205
      Error -- 0

      Floating Point Test Passed

      --- Prime Number Generation Test ---
      ...
      Version 1.0.13.64b.W
      ...

      AVX is supported in your OS
      Max AVX supported  AVX2

      Ops Per Sec       CycleRun       Error       Timesec

      93862             9             0            1       
      93418             18             0            2       

      Operation Per Second -- 93418
      Error -- 0

      Prime Number Generation Test Passed

      --- Cache Test ---
      ...
      Version 1.0.11.64b.W
      ...

      --- Reading Cache Size ---

      - Detected L1 Data Cache Size -- 32
      - Detected L1 Inst Cache Size -- 32
      - Detected L2 Cache Size -- 256
      - Detected L3 Cache Size -- 15360

      Cache Module Success

      --- MMXSSE Test ---
      ...
      Version 1.0.11.64b.W
      ...

      --- Determining MMX - SSE capabilities ---


      --- CPU FEATURES DETECTION FOR ---
                  ---        MMX SSE       ---
      MMX - Intel MMX Technology Supported -- Yes
      SSE - Streaming SIMD Extensions Supported -- Yes
      SSE2 - Streaming SIMD Extensions 2 Supported --Yes
      SSE3 - Streaming SIMD Extensions 3 Supported --Yes
      SSSE3 - Supplemented SSE 3 Supported --Yes
      SSE4.1 - Streaming SIMD Extensions 4.1 Supported --Yes
      SSE4.2 - Streaming SIMD Extensions 4.2 Supported --Yes
      --- MMX SSE capabilities check complete ---

      Testing MMX
      Dot Product computed using C code  506
      Dot Product computed using MMX intrinsics  506
      MMX Dot Product Computation Test Passed
      Passed MMX Test

      Testing SSE
      Dot Product computed using C code  506
      Dot Product computed using SSE intrinsics  506
      SSE Dot Product Computation Test Passed
      Passed SSE Test

      Testing SSE2
      Complex Product computed using C code 23.00 -2.00i
      Complex Product computed using SSE2 code 23.00 -2.00i
      SSE2 Complex Product Computation Test Passed
      Passed SSE2 Test

      Testing SSE3
      Complex Product using C code 23.00 -2.00i
      Complex Product using SSE3 code 23.00 -2.00i
      SSE3 Complex Product Computation Test Passed
      Passed SSE3 Test

      Testing SSSE3
      SSSE3 Absolute Value Tests Passed
      SSSE3 Arithmetic Tests Passed
      SSSE3 Dot Product Test Passed
      Passed SSSE3 Test

      Testing SSE4.1
      SSE4.1 Blend Tests Passed
      SSE4.1 Min Max Tests Passed
      SSE4.1 Insert Bit Tests Passed
      SSE4.1 Extract Bit Tests Passed
      SSE4.1 Bitwise Comparison Tests Passed
      SSE4.1 Dot Product Test Passed
      SSE4.1 Arithmetic Tests Passed
      SSE4.1 Bit Conversion Tests Passed
      SSE4.1 Bit Compare Test Passed
      Passed SSE4.1 Test

      Testing SSE4.2
      SSE4.2 Bit Compare Test Passed
      SSE4.2 Calculate Bit Set to 1 Test Passed
      SSE4.2 CRC Test Passed
      Passed SSE4.2 Test


      MMXSSE Module Success

      --- FMA3 Test ---
      ...
      Version 1.0.10.64b.W
      ...

      --- CPU Features Detection ---
      FMA3 - Supported -- Yes

      Testing FMA3....
      FMA3 Test Result --- PASS

      FMA3 Module Success

      --- AVX Test ---
      ...
      Version 2.0.8.64b.W
      ...

      --- CPU Features Detection ---
      AVX - Supported -- Yes
      AVX2 - Supported -- Yes
      AVX512 - Supported -- No
      AVX OS Support - Supported -- Yes
      AES - Supported -- Yes
      PCLMULQDQ - Supported -- Yes


      Testing Most Advanced AVX Feature - AVX2....
      AVX2 Test Result --- PASS

      Testing AES
      AES Test Result --- PASS

      Testing PCLMULQDQ
      PCLMULQDQ Test Result --- PASS


      AVX Module Success

      --- Integrated Memory Controller Test ---
      ...
      Version 1.0.8.64b.W
      ...

      StatusFMmatched 0
      --- Reading Memory Size ---

      Detected Memory Size is -- 16.00GB


      --- Subtest - Memory Size Test Passed  ---


      --- Integrated Memory Controller Stress Test ---

      Memory to be allocated  1048576 byte

      Memory Allocated.

      Test 1 Ones and Zeros Moving Inversions write operations - Passed

      Test 1 Ones and Zeros Moving Inversions verification operations - Passed

      Test 2 32Bits Sliding Ones write operations - Passed

      Test 2 32Bits Sliding Ones verification operations - Passed

      Test 3 32Bits Sliding Zero write operations - Passed

      Test 3 32Bits Sliding Zero verification operations - Passed

      Memory Deallocated.

      --- Subtest - Memory Stress Test Passed ---


      --- Integrated Memory Controller Stress Test Passed ---

      --- Platform Controller Hub Test ---
      ...
      Version 1.0.10.64b.W
      ...

      LPC deviceID  0x8d47
      Chipset           IntelR X99 Series Chipset
      Chipset Stepping  B1

      No device connected to PCI Express Port 1

      No device connected to PCI Express Port 2

      1 device connected to PCI Express Port 5
         1  USB xHCI Compliant Host Controller

      1 device connected to PCI Express Port 6
         1  ASMedia USB3.1 eXtensible Host Controller

      1 device connected to SATA Controller 1
         1  ASUS DRW-24B1ST   i

      2 USB devices detected
         1  USB Composite Device
         2  USB Composite Device

      1 device connected to Intel High Definition Audio Controller
         1  Realtek High Definition Audio

      PCH LAN Device IntelR Ethernet Connection 2 I218-V detected

      Platform Controller Hub Test Completed

      --- Intel Graphics Device ---
      ...
      Version 1.0.12.64b.W
      ...


      Model in hex 0x4f
      ..
      ..Query 4..
      ..
      --- Querying for IntelR Integrated Graphics Device IGD ---
      ..IntelR Integrated Graphics Device not supported on this processor..
      ..Skipping IntelR Integrated Graphics Device Presence Test..
      ..

      ..Query 4..

      --- Querying for IntelR Integrated Graphics Device IGD
      ..IntelR Integrated Graphics Device not supported on this processor..

      .. Skipping IntelR Integrated Graphics Device Presence Test..

      .. Check if hex value for Model displayed above ..
      .. is in the IGD_LocalConfig.xml file ..

      Intel Graphics Device Module has a configuration mismatch
      Return Status  5

      --- Graphics Test ---
      ...
      Version 1.0.12.64b.W
      ...

      3D run time is 20 seconds
      3D spin rate is 5

      vis2Dgfx.exe ..2D Graphics Binary found..
      ..Executing.. vis2Dgfx.exe

      --------------------------------
      ..Starting Color Spectrum Test..
      --------------------------------
      Entering GFXMain.  sGFXexe  visGFX1.exe
      iGTime  20

      visGFX1.exe ..3D Graphics Binary found..
      ..Executing.. visGFX1.exe -t 20 -s 5

      -----------------------------
      ..Starting 3D Graphics Test..
      -----------------------------

      -----------------------------------------------------------------------
      ..Closing the 3D graphics window will cause GFX to close unexpectedly..
      -----------------------------------------------------------------------

      ..2D Graphics Visual Display Passed..

      ..3D Graphics Visual Display Passed..

      Graphics Module Success

      ...
      Version 1.0.12.64b.W
      ...
      ... Loading CPU ...

      CPULoad Success

      --- CPU Frequency Test ---
      ...
      Version 1.0.16.64b.W
      ...

      Expected CPU Frequency is -- 3.40
      Detected CPU Frequency is -- 2.89888

      Expected Base Clock -- 100 MHz
      Detected Base Clock -- 99.9614 MHz

      CPU Frequency Test Failed

      CPUFreq Fail
      Return Status  1

       

      Is the processor bad? Is there something I can do to fix in the system setup maybe? I looked but didn't really see anything.