Thank you for contacting the Intel community.
I’m sorry about the issue you have experienced with this unit, is it possible for you to try with different RAM other one different than the F4-2133C15S-8GRS? If not that is understandable.
You can check the list of the RAMs tested by Intel here:
System Memory for Intel® NUC Kit NUC6i7KYK
If the issue persists with new RAM from the compatibility list, that will be bad DIMM on the NUC.
Please let me know.
I don't think I will be able to test with ram from the list. Also, the 4gb version of the exact same ram I have is on the list. Is there any other way to confirm whether or not I have a bad DIMM? Also, if it does have a bad DIMM, what are my options?
Thanks for your response!
2 of 2 people found this helpful
It sounds to me like you have run the full gamut of possible tests with your existing memory and it points to there being either an incompatibility with the memory or a bad DIMM socket. Unless you can take the time to test with other memory, your only option is going to me to go through the RMA process to get a replacement. If you choose to go this path, you need to contact Intel Customer Support directly. Here is contact information by geography:
1 of 1 people found this helpful
At this point, I suggest you to contact support and get a replacement for the Intel® NUC. You can use the links provided by N. Scott Pearson above based on your local support group to get help for warranty assistance.
If the replacement does not solve this problem, then the problem is with your RAM, it will be a compatibility problem.
Understood, thanks for the help guys. I'll contact customer support.
Hi I am facing the exact same issue describe in this post. How 2 units can have the same issue, how did you finally solve this problem
For us to further assist you and to help you with the specific problem, please create a new thread, make sure to add all the details in regard to your system. This way the next agent will have a better look at your specific scenario, you can add this thread as a reference but I recommend creating a new thread in order to isolate your case.