8 Replies Latest reply on Dec 15, 2017 8:58 AM by Intel Corporation

Nuc6i7kyk Won't boot with #2 RAM slot used

EChu May 30, 2017 3:01 PM

Hi Everyone,

I'm having some trouble with my Skull Canyon - if there is any ram installed in the #2 ram slot it won't boot. No boot screen and zero output to monitor. Its possible that it is booting and I'm not getting output to my monitor, however, I've tried letting it sit for a while and forcing a restart and nothing happened. Not sure how else I can test.

I have tried every combination of ram in either slot, and the only configuration that will work is one stick (either one) in slot #1. Both sticks in slot #2 only will not work, and either combination of sticks in both slots will not work.

The power LED lights up (solid), and the fan runs, but I get no signal out to my monitor. I've also tried holding the power butting for 3 seconds to get into the Power Button menu, but It didn't work. I've tried clearing my CMOS and updating the bios to the latest. No dice.

Before I had this issue with slot #2, I had a series of BSODs. BSODs would happen often, even under no load, eventually as regular as a few minutes after booting into windows completely idle.

Ram: 2x G.SKILL Ripjaws Series 8GB 260-Pin DDR4 SO-DIMM DDR4 2133 (PC4 17000) Laptop Memory Model F4-2133C15S-8GRS

HD: Crucial MX300 M.2 2280 275GB SATA III 3-D Vertical Internal Solid State Drive (SSD) CT275MX300SSD4

OS: Windows 7 Pro 64bit

Any help would be MUCH appreciated.

Thanks,

Eric

1. Re: Nuc6i7kyk Won't boot with #2 RAM slot used

May 31, 2017 10:47 AM (in response to EChu)

This message was posted on behalf of Intel Corporation

Hello EChu,

Thank you for contacting the Intel community.

I’m sorry about the issue you have experienced with this unit, is it possible for you to try with different RAM other one different than the F4-2133C15S-8GRS? If not that is understandable.

You can check the list of the RAMs tested by Intel here:
System Memory for Intel® NUC Kit NUC6i7KYK

If the issue persists with new RAM from the compatibility list, that will be bad DIMM on the NUC.

Please let me know.

Best regards,

Ivan U.
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2. Re: Nuc6i7kyk Won't boot with #2 RAM slot used

EChu May 31, 2017 11:44 AM (in response to Intel Corporation)

Hi Ivan,

I don't think I will be able to test with ram from the list. Also, the 4gb version of the exact same ram I have is on the list. Is there any other way to confirm whether or not I have a bad DIMM? Also, if it does have a bad DIMM, what are my options?

Thanks for your response!

Eric
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3. Re: Nuc6i7kyk Won't boot with #2 RAM slot used

N.Scott.Pearson May 31, 2017 1:54 PM (in response to EChu)

It sounds to me like you have run the full gamut of possible tests with your existing memory and it points to there being either an incompatibility with the memory or a bad DIMM socket. Unless you can take the time to test with other memory, your only option is going to me to go through the RMA process to get a replacement. If you choose to go this path, you need to contact Intel Customer Support directly. Here is contact information by geography:

Intel Customer Support Contact Information for US and Canada
Intel Customer Support Contact Information for Europe, Middle East and Africa
Intel Customer Support Contact Information for Asia-Pacific
Intel Customer Support Contact Information for Latin America

...S

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4. Re: Nuc6i7kyk Won't boot with #2 RAM slot used

Jun 1, 2017 1:31 PM (in response to EChu)

This message was posted on behalf of Intel Corporation

Hello EChu,

At this point, I suggest you to contact support and get a replacement for the Intel® NUC. You can use the links provided by N. Scott Pearson above based on your local support group to get help for warranty assistance.

If the replacement does not solve this problem, then the problem is with your RAM, it will be a compatibility problem.

Best regards,

Ivan U.

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5. Re: Nuc6i7kyk Won't boot with #2 RAM slot used

EChu Jun 1, 2017 2:19 PM (in response to N.Scott.Pearson)

Understood, thanks for the help guys. I'll contact customer support.
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6. Re: Nuc6i7kyk Won't boot with #2 RAM slot used

Jun 2, 2017 9:39 AM (in response to EChu)

This message was posted on behalf of Intel Corporation

You are more than welcome!

Ivan U.
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7. Re: Nuc6i7kyk Won't boot with #2 RAM slot used

Erick_Marin_Cartin Dec 14, 2017 1:45 PM (in response to EChu)

Hi I am facing the exact same issue describe in this post. How 2 units can have the same issue, how did you finally solve this problem
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8. Re: Nuc6i7kyk Won't boot with #2 RAM slot used

Dec 15, 2017 8:58 AM (in response to Erick_Marin_Cartin)

This message was posted on behalf of Intel Corporation

Erick_Martin_Cartin,

For us to further assist you and to help you with the specific problem, please create a new thread, make sure to add all the details in regard to your system. This way the next agent will have a better look at your specific scenario, you can add this thread as a reference but I recommend creating a new thread in order to isolate your case.

Regards,
Amy C.
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