5 Replies Latest reply on Jun 5, 2017 3:45 PM by Intel Corporation

    Unable to execute Intel Management Device and Intel Drive Update Utility. Windows 7 error 37.

    Elisasesana

      The Intel Management Device is not working. There is an exclamation mark on it. It is updated. Windows 7 informs error 37. I have downloaded Intel Drive Update Utility but the desktop system does not allow to execute any drive downloaded. The most common log error is:  Error 0x800713ec: Failed to execute EXE package. Error 0x800713ec: Failed to configure per-machine EXE package. The processador is Intel R Core TM i5 4460 CPU @ 3.20 GHZ from 16/11/2016 Version 11.6.0.1042.

      Thanks!

      O windows 7 dá erro 37 aparentemente pq o Intel Management Device não está funcionando (tem um ponto de esclamação), apesar de o sistema informar que está atualizado. O processador é o Intel R Core TM i5 4460 CPU @ 3.20 GHZ de  16/11/2016 Versão 11.6.0.1042.  Quando tento executar o  o computador não permite, assim como não permite que eu execute nenhum drive baixado. Por vezes informa que o arquivo está corrompido, outras vezes trava. Dentre as linhas do log de erro do Intel Drive Update Utility encontra-se repetidamente: Error 0x800713ec: Failed to execute EXE package. Error 0x800713ec: Failed to configure per-machine EXE package.

      Obrigada!

        • 1. Re: Unable to execute Intel Management Device and Intel Drive Update Utility. Windows 7 error 37.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          : Thank you very much for joining the Intel® Processors communities.

          In order to better assist you we just need to confirm a few details from your system.

          What is the model of the board you are using?
          If this is a laptop, what is the model of the laptop?

          The Intel® Driver Update Utility depending on the system you are using might not be that accurate in finding and installing the drivers. That is why we recommend to install the drivers manually and we need the information above to try to find the proper drivers for your system.

          Any further questions, please let me know.

          Regards,
          Alberto R

          • 2. Re: Unable to execute Intel Management Device and Intel Drive Update Utility. Windows 7 error 37.
            Elisasesana

            Thank you very much for your help.

            The information given by Speccy is:

            Operating System 

            Windows 7 Professional 64-bit

            CPU     

            Intel Core i5 4460 @ 3.20GHz    32 °C

                Tecnologia Haswell 22nm

            RAM    

            8,00GB Dual-Channel DDR3 @ 798 Mhz (11-11-11-28)

            Placa mãe (BOARD)

                Login informatica IPMH81G2 (SOCKET 0)    28 °C

            Gráficos

                1970W (1366x768@60Hz)

                1024MB ATI Radeon HD 5450 (XFX Pine Group)    48 °C

            Storage

                931GB Western Digital WDC WD10EZEX-00BN5A0 SCSI Disk Device (SATA)    27 °C

            Drives óticos

                TSSTcorp CDDVDW SH-224FB SCSI CdRom Device

            Áudio

                AMD High Definition Audio Device

             

            Best,

            • 4. Re: Unable to execute Intel Management Device and Intel Drive Update Utility. Windows 7 error 37.
              Elisasesana

              Sorry, more information provided about the motherboard:

              Placa mãe

                  Fabricante    Login informatica

                  Modelo    IPMH81G2 (SOCKET 0)

                  Versão    To be filled by O.E.M.

                  Vendedor do Chipset    Intel

                  Modelo do Chipset    Haswell

                  Revisão do Chipset    06

                  Vendedor da Southbridge    Intel

                  Modelo da Southbridge    H81

                  Revisão da Southbridge    C2

                  Temperatura do sistema    28 °C

                      BIOS

                          Marca    American Megatrends Inc.

                          Versão    FA DB

                          Data    21/07/2015

                      Voltagem

                          CPU CORE    0,720 V

                          MEMORY CONTROLLER    2,028 V

                          +3.3V    2,052 V

                          +5V    3,407 V

                          -12V    (6,912) V

                          -5V    (6,000) V

                          +5V HIGH THRESHOLD    2,843 V

                          CMOS BATTERY    1,476 V

              PCI Data

                      Slot PCI-E

                          Tipo de slot    PCI-E

                          Uso do slot    Em uso

                          Data lanes    x16

                          Designação do slot    J6B2

                          Characteristics    3.3V, Shared, PME

                          Número de slots    0

                      Slot PCI-E

                          Tipo de slot    PCI-E

                          Uso do slot    Em uso

                          Data lanes    x1

                          Designação do slot    J6B1

                          Characteristics    3.3V, Shared, PME

                          Número de slots    1

                      Slot PCI-E

                          Tipo de slot    PCI-E

                          Uso do slot    Em uso

                          Data lanes    x8

                          Designação do slot    J6D1

                          Characteristics    3.3V, Shared, PME

                          Número de slots    2

                      Slot PCI-E

                          Tipo de slot    PCI-E

                          Uso do slot    Em uso

                          Data lanes    x16

                          Designação do slot    J7B1

                          Characteristics    3.3V, Shared, PME

                          Número de slots    3

                      Slot PCI-E

                          Tipo de slot    PCI-E

                          Uso do slot    Em uso

                          Data lanes    x1

                          Designação do slot    J8B4

                          Characteristics    3.3V, Shared, PME

                          Número de slots    4

                      Slot PCI

                          Tipo de slot    PCI

                          Uso do slot    Em uso

              Bus Width    32 bit

              Designação do slot    J8B3

              Characteristics    3.3V, Shared, PME

              Número de slots    5

              • 5. Re: Unable to execute Intel Management Device and Intel Drive Update Utility. Windows 7 error 37.
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Thank you very much for providing all that information.
                 
                In order to get the proper drivers for your system we recommend to install the drivers provided by the manufacturer, in this case Login informatica, please look for the management engine driver on the link below:
                http://www.login.com.br/download.aspx
                 
                A BIOS update will be a good thing to try as well, please get in contact with Login informatica directly to get the instructions of how to do it:
                http://www.login.com.br/AtendimentoCliente.aspx
                 
                Any questions, please let me know.
                 
                Regards
                Alberto R