1 Reply Latest reply on May 29, 2017 5:42 PM by Intel Corporation

    Intel Processor diagnostic tool fail.. but  i don't know what to do to fix the problems

    ljs5035

      Computer shuts off because of 'critical structure corruption' randomly.. even if im not using computer. Sometimes there are high cpu and disk usage but i can't find program or programs that cause high usage.

      I used Intel processor diagnostic tool. I have 3 failures, but don't know how to address problems. I'm not good with computers. Please help!

       

      1 processor

      processor name: AMD A8-7600 Radeon R7, 10 compute cores 4c+6G

      Processor information:
      AMD64 Family 21 Model 48 Stepping 1

      Physical cores: 2

      Logical Cores: 4

      Windows 10 home 64 bit

       

      CPU1

      Genuine Intel CPU Test

      Module Version: 1.0.12.64b.W

      Start Time: Mon May 29 14:52:47 2017

      Test Result - FAIL

      Expected: GenuineIntel

      Detected: AuthenticAMD

      End Time: Mon May 29 14:52:47 2017

      Total Time:  seconds: 0

       

      CPU1

      CPU Brand String Test

      Module Version: 1.0.14.64b.W

      Start Time: Mon May 29 14:52:48 2017

      Test Result - FAIL

      ..no valid string parts found..

      Detected: AMD A8-7600 Radeon R7, 10 Compute Cores 4C+6G

      String part compare error

      End Time: Mon May 29 14:52:48 2017

      Total Time:  seconds: 0

       

      CPU1

      CPU Frequency Test

      Module Version: 1.0.16.64b.W

      Start Time: Mon May 29 14:57:56 2017

      Test Result - FAIL

      Processor Name: AMD A8-7600 Radeon R7, 10 Compute Cores 4C+6G 

      Expected CPU Frequency: 4C+6G

      Detected CPU Frequency: 0

      End Time: Mon May 29 14:57:57 2017

      Total Time:  seconds: 1