14 Replies Latest reply on Jul 3, 2017 5:07 PM by Intel Corporation

    Move RAID 1 volume to larger drives procedure does not work!

    Judgester

      I have a Windows Ultimate 7 32 bit machine with Intel 520 SSDs (240GB) and I want to upgrade to a set of Intel 520 SSD 480GB drives. The Intel Rapid Storage software is version 11.7.0.1013.

      I followed the Intel procedure precisely but when I got to step 14 which instructs the user to resize the drive there is no unallocated space and the drive shows the same size as with the 240GB drives. When I open Intel Rapid Storage using Ctrl-I at reboot the utility shows 447.1 GB for the drive size.

       

      I managed to get back to the same state I was at before starting by rebuilding with original drives but I am down to only 15GB free and desperately need to do this upgrade. Can anyone help?

        • 1. Re: Move RAID 1 volume to larger drives procedure does not work!
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          : Thank you very much for joining the Intel® Rapid Storage Technology communities
           
          In order to better assist you, could you please provide the system report?
          http://www.intel.com/content/www/us/en/support/technologies/000006351.html
           
          Also, please provide a screen shot of disk management, while all the SSD’s are connected.
           
          Any further questions, please let me know.
           
          Regards,
          Alberto R
           

          • 2. Re: Move RAID 1 volume to larger drives procedure does not work!
            Judgester

            Hi Alberto,

             

            Thank you for responding.

             

            Just to be clear the current state of the system is back to two 240GB SSDs in RAID 1. But the screenshot looks identical to what I saw yesterday at step 14 with only the 480 GB drive connected:DiskMgmt.PNG

            Here is the System Report: Please note that I just now generated this and the status is as I mentioned above (2) 240GB SSDs in RAID 1

             

            System Information
            OS name:  Microsoft Windows 7 Ultimate
            OS version:  6.1.7601 Service Pack 1 7601
            System name:  I7-3770
            System manufacturer:  INTEL_
            System model:  DH77KC__
            Processor:  GenuineIntel Intel64 Family 6 Model 58 Stepping 9 3.401  GHz
            BIOS:  Intel Corp., KCH7710H.86A.0069.2012.0224.1825

            Intel® Rapid Storage Technology enterprise Information
            Kit installed:  11.7.0.1013
            User interface version:  11.7.0.1013
            Language:  English (United States)
            RAID option ROM version:  11.0.0.1204
            Driver version:  11.7.0.1013
            ISDI version:  11.7.0.1013

            Storage System Information
            RAID Configuration

            Array Name:  SATA_Array_0000
            Size:  457,872 MB
            Available space:  4 MB
            Number of volumes:  1
            Volume member:  LINRIC
            Number of array disks:  2
            Array disk:  CVCV242601BH240CGN
            Array disk:  CVCV2426035Q240CGN
            Disk data cache:  Enabled

            Volume name:  LINRIC
            Status:  Normal
            Type:  RAID 1
            Size:  228,934 MB
            System volume:  Yes 
            Data stripe size:  64 KB
            Write-back cache:  Disabled
            Initialized:  Yes 
            Parity errors:  3
            Blocks with media errors:  0
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes

            Hardware Information

            Controller name:  Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller
            Type:  SATA
            Mode:  RAID
            Number of SATA ports:  4
            Number of volumes:  1
            Volume:  LINRIC
            Number of spares:  0
            Number of available disks:  0
            Rebuild on Hot Plug:  Disabled
            Manufacturer:  32902
            Model number:  10274
            Product revision:  4
            Direct attached disk:  CVCV242601BH240CGN
            Direct attached disk:  CVCV2426035Q240CGN

            Disk on Controller 0, Port 0
            Status:  Normal
            Type:  SATA SSD
            Location type:  Internal
            Usage:  Array disk
            Size:  224 GB
            System disk:  No
            Disk data cache:  Enabled
            Command queuing:  NCQ
            SATA transfer rate: 6 Gb/s
            Model:  INTEL SSDSC2CW240A3                    
            Serial number:  CVCV242601BH240CGN
            SCSI device ID:  0
            Firmware:  400i   
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes

            Disk on Controller 0, Port 1
            Status:  Normal
            Type:  SATA SSD
            Location type:  Internal
            Usage:  Array disk
            Size:  224 GB
            System disk:  No
            Disk data cache:  Enabled
            Command queuing:  NCQ
            SATA transfer rate: 6 Gb/s
            Model:  INTEL SSDSC2CW240A3                    
            Serial number:  CVCV2426035Q240CGN
            SCSI device ID:  1
            Firmware:  400i   
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes

            ATAPI device on Controller 0, Port 2
            Location type:  Internal
            SATA transfer rate: 1.5 Gb/s
            Model:  Optiarc DVD RW AD-7280S                
            Serial number:  Not Available
            Firmware:  1.01   

            Empty port
            Port:  5
            Port location:  External

            ------------------------------

             

            Let me know if you need something else or what procedure I should follow to help troubleshoot this.

             

            Thank you,

            Jim Judge

            • 3. Re: Move RAID 1 volume to larger drives procedure does not work!
              Judgester

              Hi Alberto,

               

              This morning I removed the exiting RAID 1 disk set and put the 480GB back in the box. I wanted to get a screenshot during startup that shows the 480GB drive in place. This is the only drive in the system now. As you can see the drive size is recognized correctly at this stage however when I look at it in Windows Disk Management utility it looks identical to the screenshot in my previous post... no unallocated space to allocate. I tried a 3rd party disk management tool as well with the same result.

               

              IMG_0909.JPG

              • 4. Re: Move RAID 1 volume to larger drives procedure does not work!
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi : Thank you very much for sharing that information and for providing the pictures.

                In order to try to fix this problem, please install a newer version of the Intel® RST, it is version 12.9:
                https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-?product=55005

                If the problem persists after that, please try a BIOS update to the latest version, which is 0110, but do that gradually, using the following order:
                0095, 0100, 0102, 0105, 0108, 0110

                On the link below you will see the instructions to do the BIOS update using the F7 method:
                http://www.intel.com/content/www/us/en/support/boards-and-kits/000005850.html
                And on the next link you will find all the BIOS versions needed:
                https://downloadcenter.intel.com/product/59506/Intel-Desktop-Board-DH77KC

                Please let me know the results of trying the steps above.

                Any questions, please let me know.

                Regards,
                Alberto R

                • 5. Re: Move RAID 1 volume to larger drives procedure does not work!
                  Judgester

                  Hi Alberto,

                   

                  Thank you for your input.

                   

                  I will complete the process you have outlined and alert you regarding the results after each step.

                   

                  I do have one question about getting started. Do I need to reformat the 480GB SSD that I have already rebuilt the original array to? This is the one that shows the same size as the 240GB SSD in Disk Management software (i.e. no unallocated space).

                   

                  Thank you,

                  Jim

                  • 6. Re: Move RAID 1 volume to larger drives procedure does not work!
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi : You are welcome. Perfect, take your time.
                     
                    In regard to your question,  it is not necessary to format them, the RST application will do that automatically when it is transferring the information.
                     
                    Any questions, please let me know.
                     
                    Regards,
                    Alberto R
                     

                    • 7. Re: Move RAID 1 volume to larger drives procedure does not work!
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi : I just wanted to check if you were able to try the steps provided previously?
                       
                      Any questions, please let me know.
                       
                      Regards
                      Alberto R
                       

                      • 8. Re: Move RAID 1 volume to larger drives procedure does not work!
                        Judgester

                        Hi Alberto,

                         

                        Sorry for the delay, been very busy.

                         

                        I upgraded to Intel® RST version 12.9. No issues there. I opened RST to make sure the RAID arrangement was still ok and that Intel® RST was in fact now version 12.9. All green at this point. I did not do any BIOS updates, hoping to avoid this if possible.

                         

                        I swapped out one of the 240GB with the 480GB drive I had tried to clone to before, put everything back together and restarted. I opened RST from the Windows start menu. Now the two drives show in two separate RAID groups and there is no Rebuild to another disk option to be found anywhere. The larger disk did show as 447GB in RST (the usable area on a 480GB SSD).

                         

                        So I am stuck again. I guess I could plug in the completely clean 480GB drive to see if I can then rebuild to that or perhaps I should reformat the 480 GB drive I have been using and leave the clean one in the box until everything it working correctly.

                         

                        Let me know what my next step should be.

                         

                        Thanks,

                        Jim

                        • 9. Re: Move RAID 1 volume to larger drives procedure does not work!
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          : No problem at all. Thank you very much for that information.
                           
                          Please provide the system report again, this time is for us to verify the current status of the hard drivers.
                           
                          Any questions, please let me know.
                           
                          Regards,
                          Alberto R
                           

                          • 10. Re: Move RAID 1 volume to larger drives procedure does not work!
                            Judgester

                            Hi Alberto,

                             

                            Below is the current system report. The current state of the system is that I am back to using the original 2 240GB HDs in RAID1 all working properly.

                             

                            Let me know if you need a system report with the one of the 240GB HDs switched out with the 480 GB HD I have been working with.

                             

                            --------------------------------

                            System Report

                            System Information
                            OS name:  Microsoft Windows 7 Ultimate
                            OS version:  6.1.7601 Service Pack 1 7601
                            System name:  I7-3770
                            System manufacturer:  INTEL_
                            System model:  DH77KC__
                            Processor:  GenuineIntel Intel64 Family 6 Model 58 Stepping 9 3.401  GHz
                            BIOS:  Intel Corp., KCH7710H.86A.0069.2012.0224.1825

                            Intel® Rapid Storage Technology enterprise Information
                            Kit installed:  12.9.0.1001
                            User interface version:  12.9.0.1001
                            Language:  English (United States)
                            RAID option ROM version:  11.0.0.1204
                            Driver version:  12.9.0.1001
                            ISDI version:  12.9.0.1001

                            Storage System Information
                            RAID Configuration

                            Array Name:  SATA_Array_0000
                            Size:  457,872 MB
                            Available space:  4 MB
                            Number of volumes:  1
                            Volume member:  LINRIC
                            Number of array disks:  2
                            Array disk:  CVCV242601BH240CGN
                            Array disk:  CVCV2426035Q240CGN
                            Disk data cache:  Enabled

                            Volume name:  LINRIC
                            Status:  Normal
                            Type:  RAID 1
                            Size:  228,934 MB
                            System volume:  Yes 
                            Data stripe size:  64 KB
                            Write-back cache:  Off
                            Initialized:  Yes 
                            Parity errors:  3
                            Blocks with media errors:  0
                            Physical sector size:  512 Bytes
                            Logical sector size:  512 Bytes

                            Hardware Information

                            Controller name:  Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller
                            Type:  SATA
                            Mode:  RAID
                            Number of SATA ports:  4
                            Number of volumes:  1
                            Volume:  LINRIC
                            Number of spares:  0
                            Number of available disks:  0
                            Rebuild on Hot Plug:  Disabled
                            Manufacturer:  32902
                            Model number:  10274
                            Product revision:  4
                            Direct attached disk:  CVCV242601BH240CGN
                            Direct attached disk:  CVCV2426035Q240CGN

                            Disk on Controller 0, Port 0
                            Status:  Normal
                            Type:  SATA SSD
                            Location type:  Internal
                            Usage:  Array disk
                            Size:  224 GB
                            System disk:  No
                            Disk data cache:  Enabled
                            Command queuing:  NCQ
                            SATA transfer rate: 6 Gb/s
                            Model:  INTEL SSDSC2CW240A3                    
                            Serial number:  CVCV242601BH240CGN
                            SCSI device ID:  0
                            Firmware:  400i   
                            Physical sector size:  512 Bytes
                            Logical sector size:  512 Bytes

                            Disk on Controller 0, Port 1
                            Status:  Normal
                            Type:  SATA SSD
                            Location type:  Internal
                            Usage:  Array disk
                            Size:  224 GB
                            System disk:  No
                            Disk data cache:  Enabled
                            Command queuing:  NCQ
                            SATA transfer rate: 6 Gb/s
                            Model:  INTEL SSDSC2CW240A3                    
                            Serial number:  CVCV2426035Q240CGN
                            SCSI device ID:  1
                            Firmware:  400i   
                            Physical sector size:  512 Bytes
                            Logical sector size:  512 Bytes

                            ATAPI device on Controller 0, Port 2
                            Location type:  Internal
                            SATA transfer rate: 1.5 Gb/s
                            Model:  Optiarc DVD RW AD-7280S                
                            Serial number:  Not Available
                            Firmware:  1.01   

                            Empty port
                            Port:  5
                            Port location:  External

                             

                            --------------------------------

                             

                            Thank you,

                            Jim

                            • 11. Re: Move RAID 1 volume to larger drives procedure does not work!
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi : Thank you very much for providing those details.

                              In this case, please try the steps below:
                              1. Break RAID 1 volume from Ctrl+i menu
                              2. Boot into Windows* and use 3rd party tool to clone the hard drive
                              3. Once the information has been transferred to the larger hard drive create RAID 1 volume from scratch

                              Any questions, please let me know.

                              Regards
                              Alberto R

                              • 12. Re: Move RAID 1 volume to larger drives procedure does not work!
                                Judgester

                                Hi Alberto,

                                 

                                Let me make sure I understand...

                                 

                                Open RST utility, click on the RAID array, click the Advanced link, then click disable to disable the RAID functionality on the two 240GB drives.

                                 

                                Then use a 3rd party program to clone one of the 240GB to a 480GB drive.

                                 

                                Install only the 480GB drive into the machine and make sure everything works.

                                Add the second 480GB drive and rebuild the array.

                                 

                                Is this correct? Do you have a recommendation for the 3rd party software?

                                 

                                Comment... this seems like an abrupt change from trying to use RST to solve the problem. I am nervous now about our other machines using RST should they ever need upgrading. Can you give me any explanation as to why RST will not accomplish what we need it to do?

                                 

                                Jim

                                • 13. Re: Move RAID 1 volume to larger drives procedure does not work!
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hi : Please try the following steps:

                                  Only with the following hard drive connected, which is the one showing on the control “I” menu:
                                  SSDSC2BW48 DA410400N64805GN

                                  1. Please get into Control “i” menu again use the “Reset to Non RAID” option
                                  2. Then Boot to Windows and look for disk management to create a bigger partition
                                  3. Once you do that, turn the PC off, install the other 480 GB hard drive and create the RAID 1 from scratch from RST
                                  4. Please use the link below to do that, page 30:
                                  https://www.intel.com/content/dam/support/us/en/documents/chipsets/imsm/sb/irst_user_guide.pdf

                                   

                                  Any questions, please let me know.

                                  Regards,
                                  Alberto R

                                  • 14. Re: Move RAID 1 volume to larger drives procedure does not work!
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?
                                     
                                    Any questions, please let me know.
                                     
                                    Regards,
                                    Alberto R