3 Replies Latest reply on May 29, 2017 1:33 PM by Intel Corporation

    Intel HD Family Graphic Driver Major Problem

    Shaghin

      Laptop Model: Acer Aspire V5-573 PG (Windows 10) (Comes with dual graphic card, Intel & Nvidia)

       

      When I update the Intel Graphic Driver (Earlier Microsoft Basic Display Adapter), the screen goes blank.

      The only way I get to get my screen back is to reboot and enter safe mode and disable the driver.

      Tried to install the graphic driver from acer. Same problem.

      Tried to roll back driver. Same problem.

      Tried to uninstall and reinstall the graphic driver. Same problem.

      Tried Windows key+P , Windows key+ctrl+shift+b. Same problem.

      Tried to remove internal battery and place back. Same problem.

      Tried to remove cmos battery and place back. Same problem.

       

      Intel Graphic version 10.18.15.4248