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    Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW

    PavelProdaniuc

      Hello!

      I have an Asus Zenbook Pro UX501VW with i7-6700HQ, 16GB of RAM, GTX 960M, 512 PCIe SSD and UHD display. From the moment I bought this laptop, it is constantly lagging.

      By lagging I mean: Windows 10 UI (animations when Start is on fullscreen for example) is around 30FPS, sometimes even below. The performance in browser is just as poor: scrolling is between 15 and 45 FPS (The FPS was measured in Google Chrome with a plugin). Playing 4K 60FPS on YouTube is impossible. The sound is not synchronized with the video and the video itself lags.

      I have a clean installed Windows 10 Home with the latest drivers (now running Intel HD Graphics version 4664).

      Could you help me? It's really annoying for such an expensive ultrabook.

      I also contacted Asus but they told me to go in service. I still believe that there aren't any hardware faults.

      Thank you!

        • 1. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
          PavelProdaniuc

          Nobody?

          I also threw an eye on this topic (Intel HD Graphics 530 - Poor performance 4K ) but nothing seems to help me in this case.

          • 2. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
            PavelProdaniuc

            After more tests, with 1 Gbps internet connection, it doesn't lag anymore on Youtube on 4K@60FPS, but the Windows 10 UI still lags very much and it's super annoying for such an expensive ultrabook.

            I also sent it to Asus Service and the guys told me that my laptop is perfectly running. It doesn't have any issue.

            Any ideas?

            • 3. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello PavelProdaniuc,
               
              I understand that video lags on your Zenbook Pro UX501VW laptop.
               
              Let me apologize for any inconvenience this issue may be causing to you.
               
              In order to help you better I would like to gather more information about the configuration you have in the computer.  Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
               
              To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
               
              Let me also know if you are using the UHD display in Clone Mode, Extended Desktop or Single Display.
               
              Regards,
              Fred D.

              • 4. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                PavelProdaniuc

                Here it is.

                "I understand that video lags on your Zenbook Pro UX501VW laptop." Yes and no. I mean, the windows 10 UI lags and doesn't run smoothly on 4K (but it does run smoothly on 1080P or 2K). For example, Ubuntu runs much more smoother than Windows 10 but still not perfect.

                I'm using the laptop in single display mode. I think it's a problem with the compatibility between the UHD display, Windows 10 and my iGPU (HD 530). So I suppose the video driver.

                 

                Edit: In order to be even more correct, my entire Windows 10 suffers of lag on 4K. Besides the W10 UI and the scrolling in browser, the scrolling through PDFs in browser doesn't run well too.

                • 5. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello PavelProdaniuc,
                   
                  Thanks for the additional information you sent to me.
                   
                  I would like you to try reinstalling some of the computer drivers in a specific order.
                   
                  Please install this driver first, and then restart the computer http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Chipset/Chipset_Intel_Skylate_Win10_64_VER101111.zip
                   
                  Install this other driver, and then restart the computer one more time http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/MEI/MEI_Intel_15M_Win10_64_VER11001169.zip
                   
                  Please download this graphics driver https://downloadmirror.intel.com/26669/eng/win64_154516.4627.zip
                   
                  As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
                   
                  If issue persists run Intel® Processor Diagnostic Tool and let me know if the test passes or not https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
                   
                  Regards,
                  Fred D.

                  1 of 1 people found this helpful
                  • 6. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                    PavelProdaniuc

                    Thank you very much Fred !!

                    My laptop is alive! I don't have tearing anymore, the scrolling is perfect now, most of the Windows animations have been fixed and also my YouTube 4K playback is better now. The Chipset Driver was the real problem.

                    However, I would like to mention other 2 "problems" which are still present. The animation of Windows Start Menu (when I enter and exit the start menu (my start menu is on fullscreen)) and the scrolling in PDF in browser are still a bit laggy. However, 95% of problems have been fixed and I'm very glad!

                    I think the laptop is now fully working. Maybe that slight lag on PDF scrolling is just because of the huge resolution and HD 530 is struggling to render the content. I'm just guessing, I don't know for sure. Maybe there is a fix for this too.

                    The test passed without any trouble. Full Pass.

                    • 7. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello PavelProdaniuc,
                       
                      I am glad to hear the issue has been fixed.  Do not hesitate to contact us back if you have any other inquiry.
                       
                      Regards,
                      Fred D.

                      • 8. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                        PavelProdaniuc

                        I tested my laptop more and, in particular, the start menu animation and scrolling in PDF in Opera/Chrome are still laggy. If I open the PDF in Edge, I can scroll perfectly through it. However, in Opera and Chrome I can't. I'm sure that something is still unsolved (seems to be tricky).

                        So most of my laptop is fixed, but these two big issues are still present and hurting my eyes. I can't stand them. I hope you can give me some advices to fully fix my laptop.

                        • 9. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello PavelProdaniuc,
                           
                          We recently released newer version of the graphics driver, and I would like you to give it a try.  Please download it from this link https://downloadmirror.intel.com/26941/eng/win64.zip
                           
                          As soon as the graphics driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the same steps of the YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY
                           
                          Please also update NVIDIA* graphics driver.  You can download it from this link http://www.nvidia.com/download/driverResults.aspx/120489/en-us
                           
                          The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
                           
                          Let me know if issue persists or not.
                           
                          Regards,
                          Fred D.

                          • 10. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                            PavelProdaniuc

                            First of all, I really thank you for your patience you have with me.

                             

                            I filmed a short video to show you exactly the problem. I want you to clearly see those two issues.

                            Link: https://mega.nz/#!9B5VVaCD!2gi7Yu8Mo-VNFzXuhRmuFWBk7FeCtefsQlCxbQX5VUI

                             

                            Basically, in the video, I did the test on 4K and after on 1080P. On 1080P everything is perfect.

                             

                            The laptop is plugged in to AC and set on High Performance.

                             

                            And yes. The issues are still there after updating my driver to 4729. I have updated the GTX as well, but the browsers are running on Intel (for battery), not on the dedicated graphics. But remember: everything else is running smooth. Scrolling in browser is just fine, etc.

                             

                            Thank you.

                            • 11. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello PavelProdaniuc,
                               
                              Thanks for the additional information you sent to me.
                               
                              If the issue does not happen in Microsoft* Edge then the problem might be related to the browser itself.  There are a couple of additional troubleshooting steps you can perform in Google Chrome.  Please check the troubleshooting steps that are suggested on this link http://www.tomsguide.com/answers/id-3207237/google-chrome-lags-scrolling-windows.html
                               
                              The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
                               
                              Let me know if issue persists or not.
                               
                              Regards,
                              Fred D.

                              • 12. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                                PavelProdaniuc

                                The issue is still there. I've tried disabling hardware acceleration and other tricks but nothing seems to do the job.

                                Somehow, I expected these tricks not to work because the windows start menu animation also lags. It's not something from the browser.

                                Something is blocking the performance of the laptop.

                                I'm still very confident that Intel HD Graphics 530 can handle without any trouble the UHD resolution.

                                My scrolling in browser on websites, watching 4K on Youtube, etc run perfectly smooth and right, but those 2 issues are weird and it's not normal. This tells me that there's still something inside which is not running well.

                                My GTX is running perfectly as well. In games (I know this laptop is not for games, but I did tests), it performs just fine. The FPS is exactly how much it should be. The tricky thing (problem) is at HD 530.

                                • 13. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello PavelProdaniuc,
                                   
                                  Would you please fill out the form that is in the following link and post it on this forum thread?  https://communities.intel.com/thread/77761
                                   
                                  Please also attach the DxDiag file.  The following steps will let you know how to generate the DxDiag file:

                                  1. Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading.
                                  2. In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
                                   
                                  Please also attach the Intel Graphics Driver Report.  This link will show you how to generate it https://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html
                                   
                                  To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
                                   
                                  Regards,
                                  Fred D.
                                  • 14. Re: Intel HD Graphics 530 lags in 4K on Zenbook Pro UX501VW
                                    PavelProdaniuc

                                    Category

                                    Questions

                                    Answers (N/A if not applicable)

                                    Description

                                    Provide a detailed description of the issue

                                    Windows 10 Start Menu animation and scrolling through PDF in browser (Chrome, Opera, except Edge) lag.

                                    Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                                    Always (100%): X

                                    Often (51-99%):

                                    Sporadic (20-50%):

                                    Very Sporadic (<20%):

                                    Hardware (HW)

                                    Brand and Model of the system.

                                    Asus Zenbook PRO UX501VW-FJ006T

                                    Hybrid or switchable graphics system?
                                    ie Does it have AMD or NV graphics too?

                                    Hybrid (HD 530 + GTX 960M)

                                    Make and model of any Displays that are used to see the issue (see note2 below).
                                    LFP
                                    = Local Flat Panel (Laptop panel)
                                    EFP = External Flat Panel (Monitor you plug in)

                                    LFP

                                    How much memory [RAM] in the system (see note2 below).

                                    16GB

                                    Provide any other hardware needed to replicate the issue.
                                    ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                                    N/A

                                    Hardware Stepping (see note1 below).

                                     

                                    Software (SW)

                                    Operating System version (see note2 below).

                                     

                                    VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                                    304

                                    Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                                    Intel:  22.20.16.4729

                                    NVIDIA: 384.76

                                    SW or Apps version used to replicate the issue.

                                    Last version of Opera and Chrome

                                    Configurations

                                    Single display, clone, or extended (see note2 below).

                                    Single

                                    Display resolution & refresh rate setting of each display (see note2 below).

                                    3840*2160@60

                                    AC or DC mode, i.e. is power cable plugged in or not?

                                    Doesn't matter

                                    How to repro

                                    Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                                    A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                                    1. Set Windows 10 Start Menu on full screen
                                    2. Open few programs (like Opera/Chrome, Slack)
                                    3. Open PDF in Opera/Chrome and scroll
                                    4. Enter and exit start menu in order to see the animation
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