9 Replies Latest reply on Jun 7, 2017 2:00 PM by Intel Corporation

    Intel Unite Client crashes when attempting to connect.


      For one user the Client crashes, it works fine for everyone else.


      I ran the app with the /debug option and here are a couple of EXCEPTIONS:


      [5/25/2017 8:30:13 AM] EXCEPTION: Getting lync client - Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Uc.UCOfficeIntegration'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{6A222195-F65E-467F-8F77-EB180BD85288}' failed due to the following error: Interface not registered (Exception from HRESULT: 0x80040155).

         at Microsoft.Lync.Model.LyncClient.EnsureOI()

         at Microsoft.Lync.Model.LyncClient.GetClient(Boolean sideBySideLync)

         at Intel.CFC.CFCUI.MainWindow..ctor()



      [5/25/2017 8:30:14 AM] EXCEPTION: Get Plugin List - Could not find a part of the path 'C:\Program Files (x86)\Intel\Intel Unite\Client\Plugins'.

         at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

         at System.IO.FileSystemEnumerableIterator`1.CommonInit()

         at System.IO.FileSystemEnumerableIterator`1..ctor(String path, String originalUserPath, String searchPattern, SearchOption searchOption, SearchResultHandler`1 resultHandler, Boolean checkHost)

         at System.IO.Directory.GetFiles(String path, String searchPattern)

         at Intel.CFC.Plugin.CFCPluginManager.<LoadPlugins>b__13_0()

      [5/25/2017 8:30:14 AM] Plugin Manager - LoadPlugins method done

      [5/25/2017 8:30:14 AM] Plugin Load Complete


      Let me know what other information you may require.