10 Replies Latest reply on May 30, 2017 1:35 PM by Intel Corporation

    intel hd graphics 530 pixelated graphics problem

    NoorHajyehya53

      everytime i play a game there is a problem with decals/texture that happen almost on every game they look like somewhat pixelated here is a few examples:

       

      1: pixelated grass and leaves: http://i.imgur.com/f3foci0.jpg and http://i.imgur.com/aYWfH6n.jpg

      2: pixelated blood: http://i.imgur.com/8erF0tb.jpg

        • 1. Re: intel hd graphics 530 pixelated graphics problem
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello NoorHajyehya53,

           

          Thank you for joining the Graphics community.

           

          I would like to gather more information regarding this matter and your system configuration, please see below;

           

          To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

           

          Regards,

          Amy C.

          • 2. Re: intel hd graphics 530 pixelated graphics problem
            NoorHajyehya53

            # SSU Scan Information

            Scan Info:

            Version:"2.5.0.8"

            Date:"05/26/2017"

            Time:"00:00:37.2458102"

             

             

            # Scanned Hardware

            Computer:

                      BaseBoard Manufacturer:"LENOVO"

                      BIOS Mode:"Legacy"

                      BIOS Version/Date:"LENOVO M0UKT23A , 08/04/2016 12:00 AM"

                      CD or DVD:"DiscSoft Virtual SCSI CdRom Device"

                      CD or DVD:"PLDS DVD-RW DH16AFSH"

                      Embedded Controller Version:"255.255"

                      Platform Role:"Desktop"

                      Processor:"Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz , GenuineIntel"

                      Secure Boot State:"Not Available"

                      SMBIOS Version:"3.0"

                      Sound Card:"Intel(R) Display Audio"

                      Sound Card:"Realtek High Definition Audio"

                      System Manufacturer:"LENOVO"

                      System Model:"10KW002LIV"

                      System SKU:"LENOVO_MT_10KW_BU_LENOVO_FM_Lenovo S510"

                      System Type:"x64-based PC"

                      - "Display"

                           Intel ® Graphics Driver Version:"Not Available"

                           - "Intel(R) HD Graphics 530"

                                Adapter Compatibility:"Intel Corporation"

                                Adapter DAC Type:"Internal"

                                Adapter RAM:"1.00 GB"

                                Availability:"Running or Full Power"

                                Bits Per Pixel:"32"

                                - "Caption":"Intel(R) HD Graphics 530"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530"

                                CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\ki121026.inf_amd64_d9c66a7a4ae5623d\igxpco64.dll, CoDeviceInstall"

                                Color Table Entries:"4294967296"

                                Dedicated Video Memory:"Not Available"

                                Driver:"igdkmd64.sys"

                                Driver Date:"01/18/2017 02:00 AM"

                                Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\ki121026.inf_amd64_d9c66a7a4ae5623d\igdkmd64.sys"

                                Driver Provider:"Intel Corporation"

                                Driver Version:"21.20.16.4590"

                                INF:"oem16.inf"

                                INF Section:"iSKLD_w10_DS"

                                Install Date:"Not Available"

                                Installed Drivers:"igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"Not Available"

                                Location:"PCI bus 0, device 2, function 0"

                                Manufacturer:"Intel Corporation"

                                Microsoft DirectX* Version:"11.X"

                                Monochrome:"No"

                                Number of Colors:"4294967296"

                                Number of Video Pages:"Not Available"

                                PNP Device ID:"PCI\VEN_8086&DEV_1912&SUBSYS_30F617AA&REV_06\3&11583659&0&10"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"Not Available"

                                Refresh Rate - Current:"59 Hz"

                                Refresh Rate - Maximum:"60 Hz"

                                Refresh Rate - Minimum:"59 Hz"

                                Resolution:"1920 X 1080"

                                Scan Mode:"Noninterlaced"

                                Service Name:"igfx"

                                Status:"OK"

                                Video Architecture:"VGA"

                                Video Memory:"Unknown"

                                Video Processor:"Intel(R) HD Graphics Family"

                      - "Memory"

                           Physical Memory (Available):"1.50 GB"

                           Physical Memory (Installed):"4 GB"

                           Physical Memory (Total):"3.91 GB"

                           - "BANK 0"

                                Capacity:"4 GB"

                                Channel:"DIMM1"

                                Configured Clock Speed:"2133 MHz"

                                Configured Voltage:"1200 millivolts"

                                Data Width:"64 bits"

                                Form Factor:"DIMM"

                                Interleave Position:"Noninterleaved"

                                Manufacturer:"0467"

                                Maximum Voltage:"Not Available"

                                Memory Type:"Unknown"

                                Minimum Voltage:"Not Available"

                                Part Number:"RMUA5090KE68H9F2133"

                                Serial Number:"01872002"

                                Status:"Not Available"

                                Type:"Synchronous"

                      - "Motherboard"

                           Availability:"Running or Full Power"

                           BIOS:"hLENOVO BIOS Rev:M0UKT23A 0.0, LENOVO - 1170"

                           Caption:"Motherboard"

                           - "Chipset":"Intel(R) 100 Series/C230"

                                Link:"http://www.intel.com/content/www/us/en/search.html?keyword=100+Series%2fC230"

                           Date:"08/04/2016 03:00 AM"

                           Install Date:"Not Available"

                           Last Error Code:"Not Available"

                           Last Error Code Description:"Not Available"

                           Manufacturer:"LENOVO"

                           Model:"Not Available"

                           Part Number:"Not Available"

                           PNP Device ID:"Not Available"

                           Power Management Capabilities:"Not Available"

                           Power Management Supported:"Not Available"

                           Product:"0x30F617AA"

                           Serial Number:"Not Available"

                           Status:"OK"

                           Version:"NOK"

                      - "Networking"

                           Intel ® Network Connections Install Options:"Not Available"

                           Intel ® Network Connections Version:"Not Available"

                           Intel ® PROSet/Wireless Software Version:"Not Available"

                           - "Realtek PCIe GBE Family Controller"

                                Availability:"Running or Full Power"

                                Caption:"Realtek PCIe GBE Family Controller"

                                CoInstallers:"Not Available"

                                Default IP Gateway:"10.0.0.138;fe80::290:4cff:fe0c:0"

                                DHCP Enabled:"Yes"

                                DHCP Lease Expires:"05/26/2017 03:35 PM"

                                DHCP Lease Obtained:"05/26/2017 02:35 PM"

                                DHCP Server:"10.0.0.138"

                                Driver:"rt640x64.sys"

                                Driver Date:"10/01/2015 12:00 AM"

                                Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"

                                Driver Provider:"Realtek"

                                Driver Version:"10.6.1001.2015"

                                Index:"0001"

                                INF:"oem5.inf"

                                INF Section:"RTL8168G.ndi.NT"

                                Install Date:"Not Available"

                                Installed:"Yes"

                                IP Address:"10.0.0.5;fe80::e1c1:944f:9a27:cfe9;2a02:ed0:4219:f200:b5de:c6e1:d700:b6cc;2a02:ed0:4219:f200:e1c1:944f:9a27:cfe9"

                                IP Subnet:"255.255.255.0;64;128;64"

                                Last Error Code:"Not Available"

                                Last Error Code Description:"Not Available"

                                Last Reset:"05/23/2017 06:05 PM"

                                Location:"PCI bus 1, device 0, function 0"

                                MAC Address:"1C:66:6D:8C:41:AD"

                                Manufacturer:"Realtek"

                                Media Type:

                                Net Connection ID:"Ethernet"

                                NetCfgInstanceId:"{59B1A65F-C429-4456-903A-BE4546D771BE}"

                                Number of VLANs:"0"

                                PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_30F617AA&REV_0C\01000000684CE00000"

                                Port:"Not Available"

                                Power Management (Low Power):"Active: Yes, Enable: Yes"

                                Power Management (Wake On LAN):"Active: Yes, Enable: Yes"

                                Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Product Type:"Realtek PCIe GBE Family Controller"

                                Service Name:"rt640x64"

                                Status:"Enabled"

                                Team Name:"Not in a team"

                                Temperature:

                                Type:"Ethernet 802.3"

                                - "Service Bindings"

                                     Client for Microsoft Networks:

                                     File and Printer Sharing for Microsoft Networks:

                                     Internet Protocol Version 4 (TCP/IPv4):

                                     Internet Protocol Version 6 (TCP/IPv6):

                                     Link-Layer Topology Discovery Mapper I/O Driver:

                                     Link-Layer Topology Discovery Responder:

                                     Microsoft LLDP Protocol Driver:

                                     QoS Packet Scheduler:

                                - "Settings"

                                     *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                                     *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                                     *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                     *JumboPacket:Jumbo Frame:"Disabled (1514)"

                                     *LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"

                                     *LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"

                                     *NumRssQueues:Maximum Number of RSS Queues:"4 Queues (4)"

                                     *PMARPOffload:ARP Offload:"Enabled (1)"

                                     *PMNSOffload:NS Offload:"Enabled (1)"

                                     *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"

                                     *ReceiveBuffers:Receive Buffers:"512 (512)"

                                     *RSS:Receive Side Scaling:"Enabled (1)"

                                     *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                                     *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                     *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                     *TransmitBuffers:Transmit Buffers:"128 (128)"

                                     *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                     *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                     *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                     *WakeOnPattern:Wake on pattern match:"Enabled (1)"

                                     AutoDisableGigabit:Auto Disable Gigabit:"Disabled (0)"

                                     EEE:Energy Efficient Ethernet:"Enabled (1)"

                                     EnableGreenEthernet:Green Ethernet:"Enabled (1)"

                                     S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"

                                     WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"

                      - "Operating System"

                           .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"

                           Boot Device:"\Device\HarddiskVolume1"

                           Internet Browser:"Mozilla Firefox,Not Available, Google Chrome,58.0, Internet Explorer,11.296"

                           Locale:"United States"

                           OS Manufacturer:"Microsoft Corporation"

                           OS Name:"Microsoft Windows 10 Pro"

                           Other OS Description:"Not Available"

                           Page File:"C:\pagefile.sys"

                           Page File Space:"2.77 GB"

                           Physical Memory (Available):"1.51 GB"

                           Physical Memory (Installed):"4 GB"

                           Physical Memory (Total):"3.91 GB"

                           System Directory:"C:\WINDOWS\system32"

                           Version:"10.0.15063 Build 15063"

                           Virtual Memory (Available):"3.53 GB"

                           Virtual Memory (Total):"6.69 GB"

                           Windows Directory:"C:\WINDOWS"

                           - "Installed Updates"

                                KB2151757:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [5/19/2017]"

                                KB2151757:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [5/19/2017]"

                                KB2467173:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [5/19/2017]"

                                KB2467173:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [5/19/2017]"

                                KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                KB4016871:"Security Update [5/19/2017]"

                                KB4020821:"Security Update [5/19/2017]"

                                KB982573:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [5/19/2017]"

                                KB982573:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [5/19/2017]"

                                SP1:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [Not Available]"

                                SP1:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [Not Available]"

                      - "Processor"

                           - "Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz"

                                Architecture:"x64"

                                ATPO:"Not Available"

                                Availability:"Running or Full Power"

                                Caption:"Intel64 Family 6 Model 94 Stepping 3"

                                - "Chipset Name":"Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz"

                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i3+6100+CPU+"

                                CPU Speed:"3.70 GHz"

                                Current Voltage:"1.7 volts"

                                Driver:"Not Available"

                                Driver Date:"04/21/2009 12:00 AM"

                                Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

                                Driver Provider:"Microsoft"

                                Driver Version:"10.0.15063.0"

                                Ext. Family:"Not Available"

                                Family:"Not Available"

                                FPO:"Not Available"

                                INF:"cpu.inf"

                                INF Section:"IntelPPM_Inst.NT"

                                Install Date:"Not Available"

                                Last Error Code:"Not Available"

                                Level 1 Cache:"2 x 64 KB"

                                Level 2 Cache:"2 x 512 KB"

                                Level 3 Cache:"3 MB"

                                Load:"4%"

                                Manufacturer:"GenuineIntel"

                                Model:"94"

                                Name:"Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz"

                                Number of Cores:"2"

                                Number of Cores Enabled:"2"

                                Number of Logical Processors:"4"

                                Part Number:"To Be Filled By O.E.M."

                                Power Management Capabilities:"Not Available"

                                Power Management Supported:"No"

                                Processor ID:"BFEBFBFF000506E3"

                                Revision:"24067"

                                Serial Number:"To Be Filled By O.E.M."

                                Service Name:"intelppm"

                                Status:"OK"

                                Stepping:"3"

                                Version:"Not Available"

                      - "Storage"

                           - "ST500DM002-1SB10A"

                                Capablities:"Random Access, Supports Writing, SMART Notification"

                                Caption:"ST500DM002-1SB10A"

                                Cylinder - Total:"60801"

                                Description:"Disk drive"

                                Driver:"Not Available"

                                Driver Date:"06/21/2006 12:00 AM"

                                Driver Version:"10.0.15063.0"

                                Error Code:"Device is working properly"

                                Firmware Revision:"CC62"

                                Heads - Total:"255"

                                Index:"0"

                                INF:"disk.inf"

                                Install Date:"Not Available"

                                Interface Type:"IDE"

                                Manufacturer:"(Standard disk drives)"

                                Model:"ST500DM002-1SB10A"

                                Name:"\\.\PHYSICALDRIVE0"

                                Partitions:"2"

                                Physical Sector Size:"4096"

                                PNP Device ID:"SCSI\DISK&VEN_ST500DM0&PROD_02-1SB10A\4&2736BB9D&0&000000"

                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                Sectors - Per Track:"63"

                                Sectors - Total:"976768065"

                                Serial Number:"ZA42LMPM"

                                Size:"465.76 GB"

                                Size – Available:"383.27 GB"

                                SMART Attributes:"Self-Test: 55 minutes, OK, Short Self-Test: 1 minutes, OK"

                                Status:"OK"

                                Tracks - Per Cylinder:"255"

                                Tracks - Total:"15504255"

                                - "C:"

                                     Availability:"Not Available"

                                     Caption:"C:"

                                     Compression Method:"Not Compressed"

                                     Description:"Local Fixed Disk"

                                     File System:"NTFS"

                                     Name:"Not Available"

                                     Serial Number:"C2F07CE8"

                                     Size:"465.27 GB"

                                     Size – Available:"383.27 GB"

                                     Status:"Not Available"

                                     Volume Dirty:"No"

                                - "SMART"

                                     0x01  Raw Read Error Rate:158070796:"6"

                                     0x03  Spin Up Time:0:"0"

                                     0x04  Start/Stop Count:576:"20"

                                     0x05  Reallocated Sector Count:0:"10"

                                     0x07  Seek Error Rate:136107307:"45"

                                     0x09  Power-On Hours:2275:"0"

                                     0x0A  Spin Retry Count:0:"97"

                                     0x0C  Power Cycle Count:575:"20"

                                     0xB7  SATA Downshift Count:0:"0"

                                     0xB8  End-to-End Error Detection Count:0:"99"

                                     0xBB  Uncorrectable Error Count:0:"0"

                                     0xBC  Reported Command Timeouts:0:"0"

                                     0xBD  High Fly Writes:0:"0"

                                     0xBE  Temperature - Current:35° C:"0"

                                     0xBE  Temperature - Highest:35° C:"0"

                                     0xBE  Temperature - Lowest:25° C:"40"

                                     0xC1  Load/Unload Cycle Count:578:"0"

                                     0xC2  Internal Device Temperature:35° C:"0"

                                     0xC3  Hardware ECC Recovered:158070796:"0"

                                     0xC5  Current Pending Errors Count:0:"0"

                                     0xC6  Uncorrectable Sector Count:0:"0"

                                     0xC7  CRC Error Count:0:"0"

                                     0xF0  Head Flying Hours:2273:"0"

                                     0xF1  Total LBAs Written:16857850254:"0"

                                     0xF2  Total LBAs Read:19352562665:"0"

            ...#SSU#...

             

            this happens on almost any game (the game in the image is Serious Sam HD : The Second Encounter)

             

            this issue started when i installed the intel hd 530 graphic card                        http://i.imgur.com/8erF0tb.jpg

            • 3. Re: intel hd graphics 530 pixelated graphics problem
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for the report.

               

              If the issue started with this driver let's try using a different version and in this case let's try with the latest available from our end, find it below and the steps to install and uninstall the drivers;

               

              Instructions to uninstall the current driver installed:

              1. Open the Device Manager. 
              2. Expand the Display Adapters section.
              3. Find the Intel Graphics Driver.
              4. Right click Intel Graphics Driver and select Uninstall.
              5. Select the check box Delete the driver software for this device.
              6. Reboot the computer after uninstall process has finished.

               

              Intel® HD Graphics version .4664:

              Download Intel® Graphics Driver for Windows* [15.45] 

               

              Instructions to install driver .4664:

              Manually Install an Intel® Graphics Driver in Windows® 10 and Windows... 

               

              Please let me know how it goes.

               

              Regards,

              Amy C.

              • 4. Re: intel hd graphics 530 pixelated graphics problem
                NoorHajyehya53

                i did everything you told me to do but that did not work.

                • 5. Re: intel hd graphics 530 pixelated graphics problem
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  The next step is installing the driver from your computer manufacturer, please find it below and use the same steps to uninstall the driver you recently installed;

                   

                  Intel Gfx driver; Intel Gfx (Skylake) driver for Windows 10 (64-bit) - Desktop 

                   

                  Regards,

                  Amy C.

                  • 7. Re: intel hd graphics 530 pixelated graphics problem
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Does this issue happen with games only?

                     

                    Regards,

                    Amy C.

                    • 10. Re: intel hd graphics 530 pixelated graphics problem
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      NoorHajyehya53,

                       

                      I have sent you a private message.

                       

                      Regards,

                      Amy C.