7 Replies Latest reply on Jun 2, 2017 10:28 AM by Intel Corporation

    How do I update my manufacturer custom driver?

    mshi45612

      I keep getting messages from a game I play that my graphics drivers are out of date, and I've used the intel driver update scanner only to be told that my manufacturer has installed a custom graphics driver. I went to their website and downloaded a bios package as well as something that I think was the updater. However, I am still getting the message and my graphics driver does not appear to have been updated at all as Dxdiag says the driver is still the version from May of last year. Here is the information from my DxDiag.

       

      Card name: Intel(R) HD Graphics

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_22B1&SUBSYS_191D1043&REV_21

            Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

           Display Memory: 4163 MB

         Dedicated Memory: 114 MB

            Shared Memory: 4049 MB

             Current Mode: 1600 x 900 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: CMN1734

              Native Mode: 1600 x 900(p) (60.008Hz)

              Output Type: Internal

              Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll

      Driver File Version: 20.19.0015.4462 (English)

           Driver Version: 20.19.15.4462

              DDI Version: 12

           Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

             Driver Model: WDDM 2.0

      Graphics Preemption: Triangle

      Compute Preemption: Thread group

                 Miracast: Supported

      Hybrid Graphics GPU: Integrated

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 5/23/2016 8:00:00 PM, 36636056 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp: Unknown

        Device Identifier: {D7B78E66-61F1-11CF-9D62-12399DC2D935}

       

      Please help, thank you!