3 Replies Latest reply on May 26, 2017 5:29 PM by Intel Corporation Branched from an earlier discussion.

    AC 7260 is showing a "This device cannot start. (Code 10)" after Creators Update

    CoopInNC

      Creator's update just installed today, and now my AC 7260 is showing a "This device cannot start. (Code 10)" in device manager. Uninstalled, reinstalled with original drivers (17.15.0.5), and it worked again until I let Windows update via "update drivers". Now, even after uninstalling and reinstalling with original drivers, I am stuck with code 10 error.

        • 1. Re: AC 7260 is showing a "This device cannot start. (Code 10)" after Creators Update
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello CoopInNC,

          We have branched your question to a new thread, since the issue is different from the one in the previous thread.
          The "Code 10" in Device Manager can happen for many reasons (drivers, OS problems, Hardware issues, etc), please perform the following actions as initial steps:

          - Perform a clean installation of the Wireless Driver:

           1. Download the latest driver from your Computer Manufacturer Support, as second option, you can use the generic version for Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.60.0]
           2. Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".
           3. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7260 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device". 
           4. Reboot the PC or scan for hardware changes, check device manager and if an older wireless driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device. 
           5. Remove temporary files: Press the Windows Key + R to open the run box. Type Cleanmgr.exe. Press OK. Select the main drive, usually C:\. Check Temporary Files and uncheck everything else. Press OK. 
           6. Install the Intel Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all driver components.

          - Contact the Computer Manufacturer Support and update the BIOS of your PC.

          Regards,
          Jonathan B.

          • 2. Re: AC 7260 is showing a "This device cannot start. (Code 10)" after Creators Update
            CoopInNC

            Thank you Jonathan. I originally did the things you suggested, all but the clearing of temp files, prior to reading your reply, so at least I know I was on the right track. The steps outlined did not resolve the issue, however, so I ended up reverting back to the previous Windows build. Everything is working again. I will hang on to this build for as long as I can, or until I see that Windows or Intel have addressed this issue in another update.

             

            Thanks again,

            Jeff

            • 3. Re: AC 7260 is showing a "This device cannot start. (Code 10)" after Creators Update
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello CoopInNC,

              We are glad to know you found a viable workaround by removing the latest update. We strongly advise you to check with the Computer Manufacturer Support about this and try their latest updates and additional recommendations.
              Feel free to contact us if you require further assistance.

              Regards,
              Jonathan B.