2 Replies Latest reply on May 31, 2017 3:49 PM by Intel Corporation

    NUC7i7BNH / NUC7i5BNH hangs in CMOS

    KhiemD

      Hi all,

      we have multiple NUC7i7BNH / NUC7i5BNH systems which hang once we get into the CMOS Setting.

      If we disconnect the power cables for few hours, then it can boot to the CMOS Setting without hanging.

      However, the issue comes back after we boot to the CMOS Setting few times more.

      Troubleshoot Steps:

      1) We have flashed the BIOS to 0045 and 0046, same issue.

      2) We have flashed the newest firmware for the display.

      Note: it can boot to the Windows OS without any issues. It only hang inside the CMOS Setting.

      Please advise.

      Thanks,

      KhiemD.