7 Replies Latest reply on Jul 18, 2017 9:48 AM by Intel Corporation

    The server does not respond

    Jason@Mohawk

      I have installed Intel Unite Enterprise server onto a VM with Server 2012 Standard R2 and SQLExpress. ASP.NET and .NET Framework 4.5 are also installed along with IIS. The Admin portal opens and I get a login however it will not login and gives the error "The server does not respond".  I have installed Unite version 3.1.32.12.

       

      Thank you,

      Jason

        • 1. Re: The server does not respond
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Jason@Mohawk,

           

          Please let me review this matter, I will update the thread as soon as possible.

           

          Regards,

          Amy C.

          • 2. Re: The server does not respond
            Jason@Mohawk

            Thank you Amy C.

             

            I am attempting to setup the Enterprise Solution for the first time. So far I must say it hasn't been the smooth implementation. I appreciate any help you have to offer.

             

            Thank you,

            Jason

            • 3. Re: The server does not respond
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thanks to you Jason.

               

              I would like to confirm a couple of things, please see below;

               

                   1. Verify the Web Service installation was successful, following the link: https://<yourservername>/unite/ccservice.asmx

                • Select GetProfile.
                • Enter test in the value field and press invoke

               

               

              Page 14 of the Intel® Unite™ Solution Enterprise Deployment Guide will give you a better look.

               

               

               

                   2. Add Roles and Features to the server using 

                • Server manager   
                  • Server Roles: Web Server
                • Include Management Tools
                • Add .NET Framework 3.5 features
                • Add .NET Framework 4 features   
                  • ASP .NET     
                    • WCF Services
                    • HTTP Activation
                  • Web Server Roles:      
                    • Web Server, Common HTTP features and Default Document.

               

                   3. Confirm if able to see the “UniteServer” database by accessing to SQL Server Management Studio.

               

               

              Find the Intel® Unite™ Solution Enterprise Deployment Guide here: http://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Unite%203.0%20Enterprise%20Deplo…

               

              Regards,

              Amy C.

              • 4. Re: The server does not respond
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Jason, hope you were able to check my previous input.

                 

                Regards,

                Amy C.

                • 5. Re: The server does not respond
                  Brecht

                  Hello Amy C.

                   

                  I have the same problem, if i put test in the asked value field then it generate this page:

                   

                  System.Data.SqlClient.SqlException: Login failed for user &#39;UniteServiceUser&#39;.

                     at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling)

                     at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)

                     at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)

                     at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)

                     at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)

                     at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)

                     at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)

                     at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)

                     at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

                     at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

                     at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)

                     at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)

                     at System.Data.SqlClient.SqlConnection.Open()

                     at CCService.GetProfile(String fqdn)

                   

                   

                  Maybe you can help me with the problem.

                  I have followed the installation guide and everything is created in the SQL server, as asked from the guide.

                   

                  Brecht

                  • 6. Re: The server does not respond
                    Brecht

                    Hello,

                     

                    I found the solution, here is the link:

                     

                    Configuring an existing SQL instance to host the Lansweeper database

                     

                    Brecht

                    • 7. Re: The server does not respond
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Thank you for sharing this link Brecht.

                       

                      Regards,

                      Amy C.