6 Replies Latest reply on Aug 13, 2017 9:06 PM by cesarl

    Intel 3.0 extensible host controller driver keeps giving me blue screen of death. Please help

    cloveless

      I have been tasked with rebuilding a handful of old(ish) Dell E6330 laptops. All with the same hardware specs, 7 series/C216 chipset family. I am losing sleep over this and could really use a fresh perspective.

       

      I am starting from a base Win 7 64 bit OS, provided by Dell. I have been able to update all of the drivers including BIOS except the "Intel 3.0 extensible host controller" whenever i try to install it, it gives me the BSOD just after installation.

       

      When i go into device manager, it shows installed, but none of the usb 3.0 ports work (which is all of them). However, when i hook the laptop up to a docking station, i can get the 2.0 ports to work, so i have a work around.

       

      I noticed that after i get the BSOD, under "Universal Serial Bus Controllers" in device manager, there is a Unknown Device listed in there. Though there is no yellow exclamation identifying there is something wrong, when i open it, it says "No drivers are installed for this device" when i select update driver it says the best driver software for your device is already installed (Intel R USB 3.0 Root Hub).

       

      Any help is appreciated!