6 Replies Latest reply on Jun 4, 2017 11:28 PM by Intel Corporation

    Gigabit CT Desktop Adapter loses connection to local network on daily basis

    kv291

      We are using an Intel(R) Gigabit CT Desktop Adapter (device id 0x10d3) to connection to our local network on a Windows 10 PC (DELL optiplex 9020), driver version 12.12.50.6, driver date 20/03/2015. 'Update Driver' (online) yields 'The best driver software for your device is already installed'.

       

      This network adapter looses the connection to our local network on a daily basis (sometimes less than once per day, sometimes several times a day).

       

      On some occasions, after the crash we can't even find an event on the Event Viewer. On other occasions we get this event at the time of the crash:

       

      Miniport Intel(R) Gigabit Adapter, {...long string...}, had event Fatal error: The IM miniport has failed to initialize.

       

      On the Device manager, there is a yellow ! next to the device, saying that windows found a problem (code 43).

       

      After restarting the PC, everything works fine every time.

       

      One more peculiarity: after the crash, the 'Power management' tab on the device manager for this device disappears.

       

      We've disabled 'Allow the computer to turn off this device to save power' (while this was possible). Also, we've disable all power saving options on Windows 10 and on the BIOS.

       

      It is crucial for our application that our PC never looses its network connection so this issue is very frustrating.

       

      Many thanks