Ohhhh thx god i am not alone, so is there any solution?
This is the first time I have personally come across this error. Since Intel support staff member Jesus G was the last Intel person to deal with this error in October 2016, I've forwarded him a link to your post so he can hopefully provide you with an update on Monday. Good luck!
Edit: it may save time and speed up the helping with your case if you could produce an error log and attach it to a message here like the person in that other case did.
sorry what do you mean by error log?
Oh, I apologize, I thought that the other person had attached a log file of what there computer was doing during the error, but it was actually a system info file like the one you kindly provided. Thanks!
If you wish, you can also create an error log file and attach it. Jesus G has provided a guide to doing this. Please see the 'Provide Application Execution Logs' section of the guide.
there are some other info. but sorry I don't know how to do "error log"http://download1513.mediafire.com/o09avun3vxvg/mp3w8pphmk3q9wq/micl_tmp_SYSTEM.rar
- I am new in Intel community and have some questions. Are you going to solve my problem or you are just giving me guide to get help from unity community?
and I don't know if this problem can be solved, please tell me is there any chance?
I understand your frustration. I am not an Intel technical support employee though. I help on this forum for free, and if I do not have experience of a solution then the best that I can do is make suggestions, point to other information sources or seek the input of other people. This is the first time that I have heard of this error, which is why I referred you to Intel support member Jesus G, who has dealt with a case involving this error and has access to advice from Intel engineers and developers.
Thank you very much I appreciate that.
I bought this camera for $95 from amazon website. and it took 10 days when I received it.
Now this error is shown to me. Seriously I am about to break it. I tried everything but it says it can't be installed
anyway thank you again
1 of 1 people found this helpful
Ideally, RealSense developer kit cameras should be purchased from Intel's official online store to help to ensure that you are receiving a quality product. Buying from the Intel store also allows you to return it for a replacement if it has an unsolveable problem. I understand that this is not always possible though if you live in a country that Intel do not ship the camera to directly.
Looking at your system information logs, the most noticeable possible cause of a problem is that your PC's processor has a 3rd generation 'Ivy Bridge' architecture from 2012. The official minimum for the R200 is a newer 4th generation 'Haswell' architecture processor from 2014.
What makes me uncertain that this is the cause though is that in my experience, a PC with a processor that is less than 4th generation usually allows the DCM to be installed, but the camera may not fully work after that (basically, it may just work as an ordinary webcam and not be able to use more advanced features like face tracking). I cannot rule out the possibility though that there is something about your Dell Inspiron 3521 that makes it totally incompatible with the DCM installer.
It also occurs to me to ask if you have the camera plugged into a USB 3.0 port, as the camera does not work with USB 2.0 ports. On your model, the USB 3.0 ports are apparently next to the ethernet port.
actually I thought I told you about my processor before but I didn't actually. Where can I find if my processor generation is 3rd or 4th generation?
and can It be fixed?
I mean can I buy a processor in bazar and change my current processor to that one?
If you have a laptop, it is extremely unlikely that you could upgrade the processor, unlike desktop PCs where it is relatively easy to change the processor because they are inserted into a socket. Your only upgrade option would be to get an entire laptop from the bazaar. If you only need a 4th generation laptop, this may be quite inexpensive as it is old hardware. The camera would work fine on a desktop PC with an Intel Core 4th gen processor and USB 3.0 port too if the bazaar has those, and they would probably be cheaper than a laptop.
I got the processor number from the system information details you provided. An easy way to find our the details of your processor is to google its code number (for example, i3-3217u). Intel's processor information website, called Ark, will usually be at the top of the list in the search results. On the information page for the processor, it will say something like 'Formerly Ivy Bridge' or 'Formerly Haswell'. You can find out what generation the name refers to using the list below:
Sandy Bridge (2nd gen)
Ivy Bridge (3rd)
Kaby Lake (7th)
Coffee Lake (8th and newest generation coming this year)
You are such an angel. I found the error finally. and I don't throw the camera, I have to throw my pc
Thank you very very much. I made you so tiered.
You're very welcome. I am a user too, so I know how frustrating errors are. Good luck, and please come back here any time if you need more help. Have a great day!