7 Replies Latest reply on Jun 7, 2017 6:54 PM by Intel Corporation

    Sporadic crashes of 540s SSD followed by „not found boot device“

    wolleIntel

      Sporadic crashes of 540s SSD followed by „not found boot device“

       

      On different Industrial PC’s (IPC) based on an ATOME384 board we have sometimes a crash (blue screen) on Win10 and then the system tries to reboot, but the SSD is not found.
      Only by removing the power cable or pressing the reset button of the system, it will restart Windows without any problem.

      We try to use tools like the Intel SSD toolbox or the CrystalDiskInfo to get more information about the SSD crash, but we didn’t found any reason what’s happened.
      (e.g. max. temperature value inside the smart data were below 45°C)

       

      Are there any other tools to get more information about what had happened? Maybe some “special” Intel tools?

       

      Actually, I have no idea what’s to check to find the reason of this crash. Can I be Win10 itself or is it the setting of the BIOS ?

       

       

      The basic facts:
      The system we are running is a “Windows 10 Enterprise 2016 LTSB”.
      The SSD is a 540s 120BG using the actual firmware 036C

      ETX Board (Computer on a module) E3845 processor