4 Replies Latest reply on May 30, 2017 10:23 AM by Intel Corporation

nuc hdmi port turn off?

nabotir May 19, 2017 10:06 AM

hi all,

first of all i want to apologize for any grammer mistakes.

so i bought the nuc I3 (7I3BNK)

and i am using it as an HTPC,so the nuc is connacted to the tv via HDMI cable,

the thing that i dont get is that, when the i am listting to music lets say from youtube, from time to time the screen will lose signle, and the audio wil revert to

a second output device which is a 2.1 surround set.

and if i move the mouse (waking up the nuc) the signal returns and the sound return to the TV its like some thing is going to sleep, but since i mention that the sound revert to the sround set when the tv lose signal i dont think its sleeping

i dont understand why this thing happening, when i watch movies this think never happens.

tnx u all.

1. Re: nuc hdmi port turn off?

May 19, 2017 2:33 PM (in response to nabotir)
This message was posted on behalf of Intel Corporation

Hello nabotir,

Thank you for contacting Intel Communities.

I am sorry to hear you are having issues with the Intel® NUC.

Can you please try the following to see if the issue persists?
Confirm you have the latest BIOS installed.
Confirm you have the latest graphics driver installed. (Identify Your Intel® Graphics Driver Version)
Confirm that your system is set to never go to sleep (check the below link for information):
Using Windows 10 Sleep And Hibernation Settings
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
If the issue persists, I would recommend testing with a different HDMI cable.

Please let me know how it goes.

Best Regards,
Juan V.
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2. Re: nuc hdmi port turn off?

May 26, 2017 3:28 PM (in response to nabotir)

This message was posted on behalf of Intel Corporation

Hello nabotir,

I was reviewing this thread and I wanted to know if you need further assistance?

Best Regards,
Juan V.
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3. Re: nuc hdmi port turn off?

nabotir May 26, 2017 9:54 PM (in response to nabotir)

I found the problem I have a third party program which force the screen to sleep every 120 min which I didn't know about
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4. Re: nuc hdmi port turn off?

May 30, 2017 10:23 AM (in response to nabotir)

This message was posted on behalf of Intel Corporation

Hi nabotir,

Thank you for letting me know. Please don't hesitate in contacting us back if you need further assistance.

Regards,
Juan V.
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