5 Replies Latest reply on May 23, 2017 5:11 PM by Intel Corporation

    Frequent BSOD when playing games


      My newish computer BSODs a few times a day, and I can't quite figure out why.


      When it happens, I make sure to blow the dust out of my computer, but that doesn't seem to help.


      The Intel detector states:


      Reference Number:   0388 3822     print save





      Intel System Identification Utility Reference Number: 0388 3822

      Date Created: Friday, May 19, 2017 10:04:18 PM


      Collapse/Expand SYSTEM INFORMATION

      Computer Manufacturer     Gigabyte Technology Co., Ltd.

      Computer Model     Z170X-Ultra Gaming-CF

      Operating System (O/S)     Microsoft Windows 10 (build 15063), 64-bit

      Operating System Build (O/S)    15063

      Operating System (version)     10.0.15063

      System RAM     16 GB

      CD or DVD Device     ASUS DRW-24F1ST b

      System Hard Drive Overview

      System Total Storage Size:    4.1 TB

      Local Disk D:\    3.6 TB

      Used space:    2.2 TB

      Free Space:    1.4 TB

      Local Disk C:\    446.7 GB

      Used space:    47.2 GB

      Free Space:    399.5 GB

      Collapse/Expand GRAPHICS INFORMATION

      Graphics Product [1]    NVIDIA GeForce GTX 1070

      Video Memory    8192 MB


      Manufacturer     not detected

      Model     Z170X-Ultra Gaming-CF

      AA Number    not detected

      BIOS Vendor    American Megatrends Inc.

      BIOS Version    American Megatrends Inc. F22

      BIOS Release Date   

      System Memory    16 GB

      Sound Card    INSIGNIA USB MIC Device



      Wired Networking Product    Intel(R) Ethernet Connection (2) I219-V

      Driver Version



      Wireless Networking Product     D-Link DWA-582 Wireless AC1200 Dual Band PCI Express Adapter

      Driver Version     2023.43.914.2016



      The BSODs are usually:

      051817-15140-01.dmp2017-05-18 10:20:09 PM 0x0000010100000000`0000001800000000`00000000ffffc881`3cfe418000000000`00000004ntoskrnl.exentoskrnl.exe+16c310NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.296 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051817-15140-01.dmp81515063529,1242017-05-18 10:22:21 PM
      051817-10078-01.dmp2017-05-18 9:53:20 PM 0x0000010100000000`0000001800000000`00000000ffffbe01`3829b18000000000`00000002ntoskrnl.exentoskrnl.exe+16c310NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.296 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051817-10078-01.dmp81515063732,1242017-05-18 9:53:56 PM
      051817-9609-01.dmp2017-05-18 4:45:36 PM 0x0000010100000000`0000001800000000`00000000ffff9700`583da18000000000`00000004ntoskrnl.exentoskrnl.exe+16c310NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.296 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051817-9609-01.dmp81515063764,0362017-05-18 4:46:11 PM
      051717-13953-01.dmp2017-05-17 7:11:29 PM 0x0000012400000000`00000000ffffd901`efbe102800000000`be00000000000000`00800400hal.dllhal.dll+395cfHardware Abstraction Layer DLLMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.0 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051717-13953-01.dmp81515063707,8842017-05-17 7:12:57 PM


      but many times they never finish writing, so I have to reset the computer, and I can't find any bsod logs then.


      I have recently downloaded and installed the newest BIOS update, but that had no effect. I've made certain I am running the newest video drivers.

      I have noticed after a BSOD, my wireless network card doesn't work until I turn off the computer, and turn it back on. (Resetting or rebooting doesn't allow the network card to work after a BSOD).


      What do I need to do?