5 Replies Latest reply on May 23, 2017 5:11 PM by Intel Corporation

    Frequent BSOD when playing games

    Crius

      My newish computer BSODs a few times a day, and I can't quite figure out why.

       

      When it happens, I make sure to blow the dust out of my computer, but that doesn't seem to help.

       

      The Intel detector states:

       

      Reference Number:   0388 3822     print save

       

          Basic

          Advanced

       

      Intel System Identification Utility Reference Number: 0388 3822

      Date Created: Friday, May 19, 2017 10:04:18 PM

      BASIC

      Collapse/Expand SYSTEM INFORMATION

      Computer Manufacturer     Gigabyte Technology Co., Ltd.

      Computer Model     Z170X-Ultra Gaming-CF

      Operating System (O/S)     Microsoft Windows 10 (build 15063), 64-bit

      Operating System Build (O/S)    15063

      Operating System (version)     10.0.15063

      System RAM     16 GB

      CD or DVD Device     ASUS DRW-24F1ST b

      System Hard Drive Overview

      System Total Storage Size:    4.1 TB

      Local Disk D:\    3.6 TB

      Used space:    2.2 TB

      Free Space:    1.4 TB

      Local Disk C:\    446.7 GB

      Used space:    47.2 GB

      Free Space:    399.5 GB

      Collapse/Expand GRAPHICS INFORMATION

      Graphics Product [1]    NVIDIA GeForce GTX 1070

      Video Memory    8192 MB

      Collapse/Expand MOTHERBOARD INFORMATION

      Manufacturer     not detected

      Model     Z170X-Ultra Gaming-CF

      AA Number    not detected

      BIOS Vendor    American Megatrends Inc.

      BIOS Version    American Megatrends Inc. F22

      BIOS Release Date   

      System Memory    16 GB

      Sound Card    INSIGNIA USB MIC Device

      Collapse/Expand PROCESSOR INFORMATION

      Collapse/Expand WIRED NETWORKING INFORMATION

      Wired Networking Product    Intel(R) Ethernet Connection (2) I219-V

      Driver Version    12.15.22.6

           

      Collapse/Expand WIRELESS NETWORKING INFORMATION

      Wireless Networking Product     D-Link DWA-582 Wireless AC1200 Dual Band PCI Express Adapter

      Driver Version     2023.43.914.2016

       

       

      The BSODs are usually:

      051817-15140-01.dmp2017-05-18 10:20:09 PM 0x0000010100000000`0000001800000000`00000000ffffc881`3cfe418000000000`00000004ntoskrnl.exentoskrnl.exe+16c310NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.296 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051817-15140-01.dmp81515063529,1242017-05-18 10:22:21 PM
      051817-10078-01.dmp2017-05-18 9:53:20 PM 0x0000010100000000`0000001800000000`00000000ffffbe01`3829b18000000000`00000002ntoskrnl.exentoskrnl.exe+16c310NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.296 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051817-10078-01.dmp81515063732,1242017-05-18 9:53:56 PM
      051817-9609-01.dmp2017-05-18 4:45:36 PM 0x0000010100000000`0000001800000000`00000000ffff9700`583da18000000000`00000004ntoskrnl.exentoskrnl.exe+16c310NT Kernel & SystemMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.296 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051817-9609-01.dmp81515063764,0362017-05-18 4:46:11 PM
      051717-13953-01.dmp2017-05-17 7:11:29 PM 0x0000012400000000`00000000ffffd901`efbe102800000000`be00000000000000`00800400hal.dllhal.dll+395cfHardware Abstraction Layer DLLMicrosoft® Windows® Operating SystemMicrosoft Corporation10.0.15063.0 (WinBuild.160101.0800)x64ntoskrnl.exe+16c310 C:\WINDOWS\Minidump\051717-13953-01.dmp81515063707,8842017-05-17 7:12:57 PM

       

      but many times they never finish writing, so I have to reset the computer, and I can't find any bsod logs then.

       

      I have recently downloaded and installed the newest BIOS update, but that had no effect. I've made certain I am running the newest video drivers.

      I have noticed after a BSOD, my wireless network card doesn't work until I turn off the computer, and turn it back on. (Resetting or rebooting doesn't allow the network card to work after a BSOD).

       

      What do I need to do?