My apologies for the inconvenience.
I would like to gather more information regarding these units, so please provide the reports mention below;
- Intel® SSU; Download Intel® System Support Utility for Windows*
- Report for Intel® Graphics Drivers; Report for Intel® Graphics Drivers
To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
Hello Amy C.,
I have attached the intel SSU Report from one of the NUC Kits as requested. (This is with a clean win10 install, without any drivers installed. As mentioned, installing a graphics driver will render the installation unusable immediately)
Unfortunately for us, once we install the graphics driver at all the computer will lock up and not respond further, and will lock up again immediately after restarting unless windows is reinstalled, so I cannot provide the graphics driver report for you.
NUC7i3bnk.txt.zip 4.4 K
I work for Intel Customer Support and I want to let you know that we are aware of screen flashing and/or flickering issue when using 4K resolutions on NUC7ixBN systems.
This issue has been reported and engineering is working on finding a solution for it.
I am trying to locate all community threads related to this issue to refer them back to the following one and consolidate: NUC7ixBN Screen Flashing/Flickering when using 4K resolutions <https://communities.intel.com/thread/116824> We will keep this community thread updated with any progress we make.
I apologize for any inconvenience this may have caused or is still causing and I appreciate your help and patience.