1 2 Previous Next 19 Replies Latest reply on Jul 13, 2017 2:26 PM by Intel Corporation

    The client APP unexpected stop work in enterprise version in stress test.

    sdh1984

      Hello, All

       

      We have pilot the intel unite some months, I found that the client APP sometimes unexpected stop work without no operation for a long tiome.

      The scene is :

      When I presentation the client APP is looks like still connect, but the HUB screen was stuck on a picture.   When I click the [stop presenting] button on client, the Client APP was died and jump out a problem. then the HUB recover to default screen. When I connect again, the HUB still working well.  So I think it may be someting problem with client?

      this error happened in the 3.0.43.48 &3.1.41.18 version APP.  Why?

       

      thanks.

        • 1. Re: The client APP unexpected stop work in enterprise version in stress test.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi : Thank you for joining the Intel® Intel® Unite™ app communities.

          This problem also could be related to the bandwidth on the connection that is being used.

          There is a work around that we can try, run the application with the debug switch and save information to the log file, for example: Intel Unite.exe /debug >log.txt. If the log file contains the message “EXCEPTION: - Key not valid for use in specified state.”, close the application and delete the C:\Users\eaviles\AppData\Roaming\Microsoft\Crypto\RSA\[sid]\d046df file.

           

          Please let us know the results of trying the steps above.


          Any further questions, please let me know.

          Regards,
          Alberto R

          • 2. Re: The client APP unexpected stop work in enterprise version in stress test.
            sdh1984

            Hellp Alberto,

             

            Thanks for reply.

             

            I have test again. and I can't got the HUB's debug log because of the program was stoped. but I got the client debug log as below.

             

            5/22/2017 8:56:57 AM Setting View: WaitingForServer -

            5/22/2017 8:56:57 AM Setting OnSettings Updated Handler -

            5/22/2017 8:56:57 AM Setting RunTimeMode To: Enterprise -

            5/22/2017 8:56:57 AM No servers listed. Trying DNS service record: _uniteservice._tcp -

            5/22/2017 8:56:57 AM DnsQuery Returned: 9003 -

            5/22/2017 8:56:57 AM Trying DNS service record: _uniteservice._tcp.bmwbrill.cn -

            5/22/2017 8:56:57 AM Adding DNS service host: https://mpvtix0iues02.bmwbrill.cn/Unite/CCService.asmx -

            5/22/2017 8:56:57 AM Enterprise Server Certificate Validation IsCertChainOk: True -

            5/22/2017 8:56:57 AM Slow Init Starting (Client) -

            5/22/2017 8:56:57 AM Slow Init Complete (Client) -

            5/22/2017 8:56:57 AM Slow Init Starting (CFCRX) -

            5/22/2017 8:56:57 AM Loading Profile -

            5/22/2017 8:56:57 AM Getting profile -

            5/22/2017 8:56:57 AM Telemetry Started  -

            5/22/2017 8:56:57 AM Telemetry: Client_Start -

            5/22/2017 8:56:57 AM Applied runtime setting: AllowFileTransfer=False -

            5/22/2017 8:56:57 AM  - String was not recognized as a valid Boolean.

            5/22/2017 8:56:57 AM FAILED to apply setting: AudioVideoStreamingSupport -

            5/22/2017 8:56:57 AM Applied runtime setting: DisplayPinSize=48 -

            5/22/2017 8:56:57 AM Applied runtime setting: EmailServer= -

            5/22/2017 8:56:57 AM Applied runtime setting: FileBlockedExtensions= -

            5/22/2017 8:56:57 AM Applied runtime setting: FileMaxSize=2147483647 -

            5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomMode=False -

            5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeBackgroundColor= -

            5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeBackgroundImageStretch=False -

            5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeBackgroundURL= -

            5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeInstructions={pin} -

            5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModePinColor= -

            5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeShowPin=False -

            5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeTextColor= -

            5/22/2017 8:56:57 AM Applied runtime setting: FullScreenRoomModeTextFont= -

            5/22/2017 8:56:57 AM Applied runtime setting: HubLockKeyboard=False -

            5/22/2017 8:56:57 AM Applied runtime setting: HubShowClock=True -

            5/22/2017 8:56:57 AM Applied runtime setting: SendErrorEmailAddress= -

            5/22/2017 8:56:57 AM Applied runtime setting: ServiceListenPort=0 -

            5/22/2017 8:56:57 AM Applied runtime setting: TileCompression=85 -

            5/22/2017 8:56:57 AM Applied runtime setting: TileSize=128 -

            5/22/2017 8:56:57 AM Applied runtime setting: VerifyPluginCertificateHash=True -

            5/22/2017 8:56:57 AM Runtime Settings Updated -

            5/22/2017 8:56:57 AM Setting View: PinPad -

            5/22/2017 8:56:57 AM ModeratedMode: Unmanaged -

            5/22/2017 8:56:58 AM vPro Check. Is vPro Platform=True -

            5/22/2017 8:56:58 AM Slow Init - Host name set -

            5/22/2017 8:56:58 AM Starting Plugin Load -

            5/22/2017 8:56:58 AM Obtaining the plugin list -

            5/22/2017 8:56:58 AM Get Plugin List - Could not find a part of the path 'C:\Program Files (x86)\Intel\Intel Unite\Client\Plugins'.

            5/22/2017 8:56:58 AM Plugin Manager - LoadPlugins method done -

            5/22/2017 8:56:58 AM Plugin Load Complete -

            5/22/2017 8:56:58 AM Plugin Manager: Calling LoadEvent for all plugins -

            5/22/2017 8:56:58 AM Plugin Manager: LoadEvent Complete -

            5/22/2017 8:56:58 AM Slow Init - Plugin init complete -

            5/22/2017 8:56:58 AM Certificate Creation Started -

            5/22/2017 8:56:59 AM Certificate Ready -

            5/22/2017 8:56:59 AM Starting RX listeners -

            5/22/2017 8:56:59 AM RX Slow Init Complete -

            5/22/2017 8:57:05 AM Starting Connection -

            5/22/2017 8:57:06 AM Client Connected Established -

            5/22/2017 8:57:06 AM Client TLS Established -

            5/22/2017 8:57:06 AM Auth response received StreamSupported = 3 -

            5/22/2017 8:57:06 AM Hub supported stream-mask is 3 / Hub is version 3.0 or greater -

            5/22/2017 8:57:06 AM Streamer changed to WebRTC. -

            5/22/2017 8:57:06 AM Hide Toggle Streamer -

            5/22/2017 8:57:06 AM Telemetry: Client_Connect -

            5/22/2017 8:57:06 AM Setting View: Share -

            5/22/2017 8:57:06 AM Connected users changed 5/22/2017 8:57:06 AM -

            5/22/2017 8:57:06 AM FileShare support:False -

            5/22/2017 8:57:06 AM FileBlockedExtensions: -

            5/22/2017 8:57:06 AM FileMaxSize:2147483647 -

            5/22/2017 8:57:08 AM Hide Toggle Streamer -

            5/22/2017 8:57:08 AM Streaming started -

            5/22/2017 8:57:08 AM v=0

            o=- 2588560500290798844 2 IN IP4 127.0.0.1

            s=-

            t=0 0

            a=group:BUNDLE audio video

            a=msid-semantic: WMS stream_label

            m=audio 9 RTP/SAVPF 111 103 104 9 102 0 8 106 105 13 127 126

            c=IN IP4 0.0.0.0

            a=rtcp:9 IN IP4 0.0.0.0

            a=ice-ufrag:CKhrxPGcTHSZmre9

            a=ice-pwd:a/y2z8YWoKdWw8sdJszFQLR7

            a=fingerprint:sha-256 80:DA:7F:38:F9:16:87:AE:9A:66:D3:0D:55:B9:0A:BD:4D:18:44:3A:E8:9A:74:8F:D3:D5:59:DF:0B:CE:39:8D

            a=setup:actpass

            a=mid:audio

            a=extmap:1 urn:ietf:params:rtp-hdrext:ssrc-audio-level

            a=extmap:3 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time

            a=sendrecv

            a=rtcp-mux

            a=rtpmap:111 opus/48000/2

            a=fmtp:111 minptime=10; stereo=1; useinbandfec=1

            a=rtpmap:103 ISAC/16000

            a=rtpmap:104 ISAC/32000

            a=rtpmap:9 G722/8000

            a=rtpmap:102 ILBC/8000

            a=rtpmap:0 PCMU/8000

            a=rtpmap:8 PCMA/8000

            a=rtpmap:106 CN/32000

            a=rtpmap:105 CN/16000

            a=rtpmap:13 CN/8000

            a=rtpmap:127 red/8000

            a=rtpmap:126 telephone-event/8000

            a=maxptime:60

            a=ssrc:1304603098 cname:EN8Y6RW8LosWXyPI

            a=ssrc:1304603098 msid:stream_label audio_label

            a=ssrc:1304603098 mslabel:stream_label

            a=ssrc:1304603098 label:audio_label

            m=video 9 RTP/SAVPF 121 100 116 117 96

            c=IN IP4 0.0.0.0

            a=rtcp:9 IN IP4 0.0.0.0

            a=ice-ufrag:CKhrxPGcTHSZmre9

            a=ice-pwd:a/y2z8YWoKdWw8sdJszFQLR7

            a=fingerprint:sha-256 80:DA:7F:38:F9:16:87:AE:9A:66:D3:0D:55:B9:0A:BD:4D:18:44:3A:E8:9A:74:8F:D3:D5:59:DF:0B:CE:39:8D

            a=setup:actpass

            a=mid:video

            a=extmap:2 urn:ietf:params:rtp-hdrext:toffset

            a=extmap:3 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time

            a=extmap:4 urn:3gpp:video-orientation

            a=sendrecv

            a=rtcp-mux

            a=rtpmap:121 H264/90000

            a=rtcp-fb:121 ccm tmmbr

            a=rtcp-fb:121 ccm fir

            a=rtcp-fb:121 nack

            a=rtcp-fb:121 nack pli

            a=rtcp-fb:121 goog-remb

            a=rtpmap:100 VP8/90000

            a=rtcp-fb:100 ccm tmmbr

            a=rtcp-fb:100 ccm fir

            a=rtcp-fb:100 nack

            a=rtcp-fb:100 nack pli

            a=rtcp-fb:100 goog-remb

            a=rtpmap:116 red/90000

            a=rtpmap:117 ulpfec/90000

            a=rtpmap:96 rtx/90000

            a=fmtp:96 apt=100

            a=ssrc-group:FID 816716468 4187214621

            a=ssrc:816716468 cname:EN8Y6RW8LosWXyPI

            a=ssrc:816716468 msid:stream_label video_label

            a=ssrc:816716468 mslabel:stream_label

            a=ssrc:816716468 label:video_label

            a=ssrc:4187214621 cname:EN8Y6RW8LosWXyPI

            a=ssrc:4187214621 msid:stream_label video_label

            a=ssrc:4187214621 mslabel:stream_label

            a=ssrc:4187214621 label:video_label

            a=candidate:2984189509 1 udp 2122260223 10.199.171.21 56911 typ host generation 0

            a=candidate:2984189509 2 udp 2122260222 10.199.171.21 56912 typ host generation 0

            a=candidate:2984189509 1 udp 2122260223 10.199.171.21 56913 typ host generation 0

            a=candidate:2984189509 2 udp 2122260222 10.199.171.21 56914 typ host generation 0

            a=candidate:4284277429 1 tcp 1518280447 10.199.171.21 1750 typ host tcptype passive generation 0

            a=candidate:4284277429 2 tcp 1518280446 10.199.171.21 1751 typ host tcptype passive generation 0

            a=candidate:4284277429 1 tcp 1518280447 10.199.171.21 1752 typ host tcptype passive generation 0

            a=candidate:4284277429 2 tcp 1518280446 10.199.171.21 1753 typ host tcptype passive generation 0

            -

            5/22/2017 8:57:09 AM Connected users changed 5/22/2017 8:57:09 AM -

            5/22/2017 8:57:09 AM Connected users changed 5/22/2017 8:57:09 AM -

            5/22/2017 9:02:26 AM SetThreadExecutionState in stop with parameters 0 -

            5/22/2017 9:02:27 AM Connected users changed 5/22/2017 9:02:27 AM -

            5/22/2017 9:02:27 AM Connected users changed 5/22/2017 9:02:27 AM -

            5/22/2017 9:02:32 AM Hide Toggle Streamer -

            5/22/2017 9:02:32 AM Streaming started -

            5/22/2017 9:02:32 AM v=0

            o=- 3390849026597953167 2 IN IP4 127.0.0.1

            s=-

            t=0 0

            a=group:BUNDLE audio video

            a=msid-semantic: WMS stream_label

            m=audio 9 RTP/SAVPF 111 103 104 9 102 0 8 106 105 13 127 126

            c=IN IP4 0.0.0.0

            a=rtcp:9 IN IP4 0.0.0.0

            a=ice-ufrag:nKw6LK1DzO+a7lk/

            a=ice-pwd:MHdoeF1XOLcA3wCHN9mTUdsR

            a=fingerprint:sha-256 07:A6:A1:6F:97:ED:D4:FF:9A:BA:F7:F9:E2:B5:2A:52:CD:17:59:64:C3:63:B2:BC:68:52:0A:5E:F9:77:98:A2

            a=setup:actpass

            a=mid:audio

            a=extmap:1 urn:ietf:params:rtp-hdrext:ssrc-audio-level

            a=extmap:3 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time

            a=sendrecv

            a=rtcp-mux

            a=rtpmap:111 opus/48000/2

            a=fmtp:111 minptime=10; stereo=1; useinbandfec=1

            a=rtpmap:103 ISAC/16000

            a=rtpmap:104 ISAC/32000

            a=rtpmap:9 G722/8000

            a=rtpmap:102 ILBC/8000

            a=rtpmap:0 PCMU/8000

            a=rtpmap:8 PCMA/8000

            a=rtpmap:106 CN/32000

            a=rtpmap:105 CN/16000

            a=rtpmap:13 CN/8000

            a=rtpmap:127 red/8000

            a=rtpmap:126 telephone-event/8000

            a=maxptime:60

            a=ssrc:422890497 cname:2gp9CdO713q7/YyQ

            a=ssrc:422890497 msid:stream_label audio_label

            a=ssrc:422890497 mslabel:stream_label

            a=ssrc:422890497 label:audio_label

            m=video 9 RTP/SAVPF 121 100 116 117 96

            c=IN IP4 0.0.0.0

            a=rtcp:9 IN IP4 0.0.0.0

            a=ice-ufrag:nKw6LK1DzO+a7lk/

            a=ice-pwd:MHdoeF1XOLcA3wCHN9mTUdsR

            a=fingerprint:sha-256 07:A6:A1:6F:97:ED:D4:FF:9A:BA:F7:F9:E2:B5:2A:52:CD:17:59:64:C3:63:B2:BC:68:52:0A:5E:F9:77:98:A2

            a=setup:actpass

            a=mid:video

            a=extmap:2 urn:ietf:params:rtp-hdrext:toffset

            a=extmap:3 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time

            a=extmap:4 urn:3gpp:video-orientation

            a=sendrecv

            a=rtcp-mux

            a=rtpmap:121 H264/90000

            a=rtcp-fb:121 ccm tmmbr

            a=rtcp-fb:121 ccm fir

            a=rtcp-fb:121 nack

            a=rtcp-fb:121 nack pli

            a=rtcp-fb:121 goog-remb

            a=rtpmap:100 VP8/90000

            a=rtcp-fb:100 ccm tmmbr

            a=rtcp-fb:100 ccm fir

            a=rtcp-fb:100 nack

            a=rtcp-fb:100 nack pli

            a=rtcp-fb:100 goog-remb

            a=rtpmap:116 red/90000

            a=rtpmap:117 ulpfec/90000

            a=rtpmap:96 rtx/90000

            a=fmtp:96 apt=100

            a=ssrc-group:FID 1963711204 3188189493

            a=ssrc:1963711204 cname:2gp9CdO713q7/YyQ

            a=ssrc:1963711204 msid:stream_label video_label

            a=ssrc:1963711204 mslabel:stream_label

            a=ssrc:1963711204 label:video_label

            a=ssrc:3188189493 cname:2gp9CdO713q7/YyQ

            a=ssrc:3188189493 msid:stream_label video_label

            a=ssrc:3188189493 mslabel:stream_label

            a=ssrc:3188189493 label:video_label

            a=candidate:2984189509 1 udp 2122260223 10.199.171.21 63828 typ host generation 0

            a=candidate:2984189509 2 udp 2122260222 10.199.171.21 63829 typ host generation 0

            a=candidate:2984189509 1 udp 2122260223 10.199.171.21 63830 typ host generation 0

            a=candidate:2984189509 2 udp 2122260222 10.199.171.21 63831 typ host generation 0

            a=candidate:4284277429 1 tcp 1518280447 10.199.171.21 2017 typ host tcptype passive generation 0

            a=candidate:4284277429 2 tcp 1518280446 10.199.171.21 2018 typ host tcptype passive generation 0

            a=candidate:4284277429 1 tcp 1518280447 10.199.171.21 2019 typ host tcptype passive generation 0

            a=candidate:4284277429 2 tcp 1518280446 10.199.171.21 2020 typ host tcptype passive generation 0

            -

            5/22/2017 9:02:33 AM Connected users changed 5/22/2017 9:02:33 AM -

            5/22/2017 9:02:33 AM Connected users changed 5/22/2017 9:02:33 AM -

            5/22/2017 9:06:30 AM Exception in HeaderReceived method  - Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

            5/22/2017 9:06:30 AM User disconnected it self. If disconnect action was not initiated, this may be caused due to a closed socket exception -

            5/22/2017 9:06:30 AM SetThreadExecutionState in stop with parameters 0 -

            5/22/2017 9:06:30 AM Hide Toggle Streamer -

            5/22/2017 9:06:30 AM Setting View: PinPad -

            5/22/2017 9:10:46 AM Starting Connection -

            5/22/2017 9:11:07 AM Client Connected Established -

            5/22/2017 9:11:07 AM Client TLS Established -

            5/22/2017 9:11:07 AM Auth response received StreamSupported = 3 -

            5/22/2017 9:11:07 AM Hub supported stream-mask is 3 / Hub is version 3.0 or greater -

            5/22/2017 9:11:07 AM Streamer changed to WebRTC. -

            5/22/2017 9:11:07 AM Hide Toggle Streamer -

            5/22/2017 9:11:07 AM Telemetry: Client_Connect -

            5/22/2017 9:11:07 AM Setting View: Share -

            5/22/2017 9:11:07 AM Connected users changed 5/22/2017 9:11:07 AM -

            5/22/2017 9:11:07 AM FileShare support:False -

            5/22/2017 9:11:07 AM FileBlockedExtensions: -

            5/22/2017 9:11:07 AM FileMaxSize:2147483647 -

            5/22/2017 9:11:10 AM Hide Toggle Streamer -

            5/22/2017 9:11:10 AM Streaming started -

            5/22/2017 9:11:10 AM v=0

            o=- 1340218379260865017 2 IN IP4 127.0.0.1

            s=-

            t=0 0

            a=group:BUNDLE audio video

            a=msid-semantic: WMS stream_label

            m=audio 9 RTP/SAVPF 111 103 104 9 102 0 8 106 105 13 127 126

            c=IN IP4 0.0.0.0

            a=rtcp:9 IN IP4 0.0.0.0

            a=ice-ufrag:JBlt/w6cFn6XVVfr

            a=ice-pwd:IiwB8V7sESLKGRniiVOn738X

            a=fingerprint:sha-256 C3:E7:27:CF:16:A1:B6:BE:10:8D:BF:65:3D:0D:5E:A1:A9:E9:67:FF:7F:E7:6C:D0:DD:AA:EB:3F:3B:BD:7F:FB

            a=setup:actpass

            a=mid:audio

            a=extmap:1 urn:ietf:params:rtp-hdrext:ssrc-audio-level

            a=extmap:3 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time

            a=sendrecv

            a=rtcp-mux

            a=rtpmap:111 opus/48000/2

            a=fmtp:111 minptime=10; stereo=1; useinbandfec=1

            a=rtpmap:103 ISAC/16000

            a=rtpmap:104 ISAC/32000

            a=rtpmap:9 G722/8000

            a=rtpmap:102 ILBC/8000

            a=rtpmap:0 PCMU/8000

            a=rtpmap:8 PCMA/8000

            a=rtpmap:106 CN/32000

            a=rtpmap:105 CN/16000

            a=rtpmap:13 CN/8000

            a=rtpmap:127 red/8000

            a=rtpmap:126 telephone-event/8000

            a=maxptime:60

            a=ssrc:1121647138 cname:2s1vN2+2559d8jWD

            a=ssrc:1121647138 msid:stream_label audio_label

            a=ssrc:1121647138 mslabel:stream_label

            a=ssrc:1121647138 label:audio_label

            m=video 9 RTP/SAVPF 121 100 116 117 96

            c=IN IP4 0.0.0.0

            a=rtcp:9 IN IP4 0.0.0.0

            a=ice-ufrag:JBlt/w6cFn6XVVfr

            a=ice-pwd:IiwB8V7sESLKGRniiVOn738X

            a=fingerprint:sha-256 C3:E7:27:CF:16:A1:B6:BE:10:8D:BF:65:3D:0D:5E:A1:A9:E9:67:FF:7F:E7:6C:D0:DD:AA:EB:3F:3B:BD:7F:FB

            a=setup:actpass

            a=mid:video

            a=extmap:2 urn:ietf:params:rtp-hdrext:toffset

            a=extmap:3 http://www.webrtc.org/experiments/rtp-hdrext/abs-send-time

            a=extmap:4 urn:3gpp:video-orientation

            a=sendrecv

            a=rtcp-mux

            a=rtpmap:121 H264/90000

            a=rtcp-fb:121 ccm tmmbr

            a=rtcp-fb:121 ccm fir

            a=rtcp-fb:121 nack

            a=rtcp-fb:121 nack pli

            a=rtcp-fb:121 goog-remb

            a=rtpmap:100 VP8/90000

            a=rtcp-fb:100 ccm tmmbr

            a=rtcp-fb:100 ccm fir

            a=rtcp-fb:100 nack

            a=rtcp-fb:100 nack pli

            a=rtcp-fb:100 goog-remb

            a=rtpmap:116 red/90000

            a=rtpmap:117 ulpfec/90000

            a=rtpmap:96 rtx/90000

            a=fmtp:96 apt=100

            a=ssrc-group:FID 2201099411 2925807010

            a=ssrc:2201099411 cname:2s1vN2+2559d8jWD

            a=ssrc:2201099411 msid:stream_label video_label

            a=ssrc:2201099411 mslabel:stream_label

            a=ssrc:2201099411 label:video_label

            a=ssrc:2925807010 cname:2s1vN2+2559d8jWD

            a=ssrc:2925807010 msid:stream_label video_label

            a=ssrc:2925807010 mslabel:stream_label

            a=ssrc:2925807010 label:video_label

            a=candidate:2984189509 1 udp 2122260223 10.199.171.21 51782 typ host generation 0

            a=candidate:2984189509 2 udp 2122260222 10.199.171.21 51783 typ host generation 0

            a=candidate:2984189509 1 udp 2122260223 10.199.171.21 51784 typ host generation 0

            a=candidate:2984189509 2 udp 2122260222 10.199.171.21 51785 typ host generation 0

            a=candidate:4284277429 1 tcp 1518280447 10.199.171.21 2426 typ host tcptype passive generation 0

            a=candidate:4284277429 2 tcp 1518280446 10.199.171.21 2427 typ host tcptype passive generation 0

            a=candidate:4284277429 1 tcp 1518280447 10.199.171.21 2428 typ host tcptype passive generation 0

            a=candidate:4284277429 2 tcp 1518280446 10.199.171.21 2429 typ host tcptype passive generation 0

            -

            5/22/2017 9:11:11 AM Connected users changed 5/22/2017 9:11:11 AM -

            5/22/2017 9:11:11 AM Connected users changed 5/22/2017 9:11:11 AM -

            5/22/2017 9:56:57 AM Telemetry Session Restart -

            5/22/2017 9:56:57 AM Sending Telemetry Data -

            5/22/2017 10:56:57 AM Telemetry Session Restart -

            5/22/2017 10:56:57 AM Sending Telemetry Data -

            5/22/2017 11:30:26 AM Exception in HeaderReceived method  - Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

            5/22/2017 11:30:26 AM User disconnected it self. If disconnect action was not initiated, this may be caused due to a closed socket exception -

            5/22/2017 11:30:26 AM SetThreadExecutionState in stop with parameters 0 -

            5/22/2017 11:30:26 AM User disconnected it self. If disconnect action was not initiated, this may be caused due to a closed socket exception -

            5/22/2017 11:30:26 AM User disconnected it self. If disconnect action was not initiated, this may be caused due to a closed socket exception -

            • 3. Re: The client APP unexpected stop work in enterprise version in stress test.
              sdh1984

              and today I found a new issue, one of a HUB  can't start the HUB APP and jump out a problem.

               

               

              close the application and delete the C:\Users\eaviles\AppData\Roaming\Microsoft\Crypto\RSA\[sid]\d046df file.  no change.

              • 4. Re: The client APP unexpected stop work in enterprise version in stress test.
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                : Thank you very much for sharing those details and for providing that report.

                We will do further research in order to try to find a possible solution for this problem. Just to confirm, at the moment when you installed the Intel® Unite version 3.1.41.18, did you installed it on top of the previous version or you did a fresh installation of the tool?

                 

                Any questions, please let me know.

                Regards,
                Alberto R

                • 5. Re: The client APP unexpected stop work in enterprise version in stress test.
                  sdh1984

                  Hello Alberto,

                   

                  It's a direct installation for 3.1 version, I have not uninstall the before version.   But, the problem happened in the both 3.0 & 3.1 version.

                   

                  Thanks.

                  • 6. Re: The client APP unexpected stop work in enterprise version in stress test.
                    sdh1984

                    I have reinstall the 3.1 version APP, but there is a problem still. It's happened about 4 times a day.

                    I found the log in client and hub,  no abnormal, It may be the client APP was died.

                     

                    This problem was very important for us, it's impact to the pilot user experience. Please help me to resolved it ASAP.

                     

                    Many Thanks.

                    • 7. Re: The client APP unexpected stop work in enterprise version in stress test.
                      sdh1984

                      windows log of client.

                       

                      The program Intel Unite.exe version 3.1.41.18 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

                      Process ID: 1b4c

                      Start Time: 01d2d3770dae8007

                      Termination Time: 31

                      Application Path: C:\Program Files (x86)\Intel\Intel Unite\Client\Intel Unite.exe

                      Report Id: 011e3d72-3f83-11e7-83db-2cd05a8462ed

                      • 8. Re: The client APP unexpected stop work in enterprise version in stress test.
                        sdh1984

                        The Desktop Window Manager is experiencing heavy resource contention.

                             Scenario : Video memory resources are over-utilized. Reducing number of running programs and open windows may help resolve this condition

                        • 9. Re: The client APP unexpected stop work in enterprise version in stress test.
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          : I just wanted to let you know that I just got some updates on the investigation we are doing on this matter, we wanted to confirm if all the pieces of Intel® Unite you are using are upgraded to 3.1?  It is highly probable to experience issues if you have a mix of 3.0 and 3.1 pieces (hub, client, server).

                           

                          Any questions, please let me know.

                           

                          Regards
                          Alberto R

                          • 11. Re: The client APP unexpected stop work in enterprise version in stress test.
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            : You are welcome. Perfect, once you get the chance, please let us know the results.

                            Any questions, please let me know.

                            Regards
                            Alberto R
                             

                            • 12. Re: The client APP unexpected stop work in enterprise version in stress test.
                              sdh1984

                              Hello Alberto,

                               

                              I have test again.

                              Server version: 3.0.48  HUB version: 3.0.48 Client version: 3.0.48 

                              Server OS: Win server2012   HUB OS:Win10   Client version: win 7

                              Issue still.

                               

                              Thanks.

                              • 13. Re: The client APP unexpected stop work in enterprise version in stress test.
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hi : Thank you very much for providing that information. We will continue with our research on this subject, as soon as I get any updates I will post all the details on the thread.

                                Any questions, please let me know. 

                                Regards,
                                Alberto R

                                • 14. Re: The client APP unexpected stop work in enterprise version in stress test.
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  I just wanted to let you know that I just got an update on the research we are doing on this regard. Previously we wanted to confirm if all the Intel® Unite pieces were updated to version 3.1 (hub, client, server) because there might be a performance problem if some of the pieces are 3.1 and the other ones are 3.0. You said, on your last post that the version for each piece was 3.0.48, so it seems to be the upgrade from 3.0.43.48 to 3.1.41.18 did not work correctly. Please un-install the current version of the Intel® Unite from the (hub, client, server) and then install version 3.1 on each of them:
                                  https://downloadcenter.intel.com/download/26791/Intel-Unite-App-Extended-Display-Driver?product=89294

                                   

                                  Please let us know the results of trying the steps above.


                                  Any questions, please let me know.

                                  Regards,
                                  Alberto R

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