1 2 Previous Next 17 Replies Latest reply on Sep 11, 2017 5:24 PM by Intel Corporation

    e5-2696 v4 vs e5-2699 v4

    delciogomes

      I bought online a xeon e5-2699 v4 chip, but got in the mail a xeon e5-2696 v4.

      Before going to the trouble of returning it, I was trying to compare the specs on Intel's website and I simply can't find them.

       

      Intel® Xeon® Processor E5-2696 v4 

      http://www.intel.com/content/www/us/en/products/compare-products.html?productIds=96899,91288,93806,93791

       

      Should I return it?

        • 1. Re: e5-2696 v4 vs e5-2699 v4
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          : Thank you very much for joining the Intel® Processors communities.

          In regard to your inquiry, I will do further research in order to try to find out why the specifications of that processor are not showing in our web site, and also to check if they will be available soon. As soon as I get additional details, I will post all the information on this thread.

          Any further questions, please let me know.

          Regards
          Alberto R

          • 2. Re: e5-2696 v4 vs e5-2699 v4
            delciogomes

            Hey Alberto,

             

            Thanks for responding so promptly. Looking forward to know more about the website mystery!

             

            Mean while, I contact the seller and he told me that the chips are the same, 2696 is supposed to be in Asia market and 2699 America/Europe. Also. seller is providing me with 4 years warrant. So I will give it a try this weekend to test it out. 

            • 3. Re: e5-2696 v4 vs e5-2699 v4
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi : Thank you very much for letting us know that information.

              I just received some updates from the research we were doing on this processor, and the thing is that this is a custom processor with certain terms and conditions (TRAY), that is why the specifications are not available in our web site. Please see our products on roadmap offerings for generally available parts:

              Intel® Roadmap for Public Products

              If the seller is giving you 4 years of warranty that is great, and yes, the Intel® E5-2699 v4 has basically the same specifications.

              Any questions, please let me know.

              Regards,
              Alberto R

              • 4. Re: e5-2696 v4 vs e5-2699 v4
                Jerry's

                Dear Albert

                 

                         So glad to see you here

                         And i just got a piece 2696v4

                         And i wondering if there any driver for this CPU?

                         Thanks for your kind help!

                 

                Warmest Regards

                 

                Jerry

                • 5. Re: e5-2696 v4 vs e5-2699 v4
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi : You are very welcome. In regard to your inquiry, I looked in our web site for drivers for this processor and nothing is showing up:
                  https://downloadcenter.intel.com/
                   
                  But just to let you know, the drivers will also depend of the motherboard being used, most of the drivers are provided by the manufacturer of it.
                   
                  Any questions, please let me know.
                   
                  Regards,
                  Alberto R
                   

                  1 of 1 people found this helpful
                  • 6. Re: e5-2696 v4 vs e5-2699 v4
                    Jerry's

                    Dear Alberto R

                     

                             I just download the driver from intel

                             And also i have some error channel in my device management

                             Would you mind helping to tell me is it normal or real error?

                             Thanks for your kind help!

                             Have a nice dayUntitled.png

                     

                    WR

                    Jerry

                    • 7. Re: e5-2696 v4 vs e5-2699 v4
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      You are welcome. In regard to your question, there should not be any error messages showing on device manager.

                      We always recommend to follow an specific order at the moment to install the drivers: chipset, management engine, graphics, USB, LAN, audio.
                      What is the model of the motherboard?

                      Any questions, please let me know.

                      Regards,
                      Alberto R

                      • 8. Re: e5-2696 v4 vs e5-2699 v4
                        Jerry's

                        Dear Alberto R

                         

                                 I use the ASUS x99 MOTHERBOARD(ROG RAMPAGE V EDITION 10)

                                 And also i using the Non-ecc DDR 4 2400 memory 64G

                                 Is there any bios or driver can support this?

                                 I just thinking how to install the driver for this motherboard and CPU

                         

                        WR

                        Jerry

                        • 9. Re: e5-2696 v4 vs e5-2699 v4
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Thank you very much for providing that information. On the link below you will find all the drivers needed for your PC, including the BIOS files. Please choose the Windows version that you are using in order to find them:
                          https://www.asus.com/us/Motherboards/ROG-RAMPAGE-V-EDITION-10/HelpDesk_Download/

                          Any questions, please let me know.

                          Regards,
                          Alberto R

                          • 10. Re: e5-2696 v4 vs e5-2699 v4
                            Jerry's

                            Dear Alberto R

                             

                                     Actually i just found the Asus tech-support

                                     But they just said they can't support this CPU which named 2696v4 , Actually i can use this cpu, but the bios just found the 18 Core ,should be 22 Core

                                     So i just wondering is it possiable to install the Microcode in X99 or someother way can let the x99 support the Xeon 2696 v4 fully

                                     And is there any driver or some information can download to let this cpu work well?

                                    

                            WR

                            Jerry

                            • 11. Re: e5-2696 v4 vs e5-2699 v4
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi : Thank you very much for letting us know those updates. In regard to your question about the BIOS microcode, since the BIOS is directly related to the board that is an option you will need to check with ASUS directly or with the manufacturer of the BIOS to confirm if it is possible to install a new microcode.
                              About your second question, all the drivers for this platform are provided by the manufacturer of the board, the drivers given by ASUS incorporate all the features needed for this combination of processor and board to work properly. We are sorry to hear they told you the board does not fully support the processor.

                              Any questions, please let me know.

                              Regards,
                              Alberto R

                              • 12. Re: e5-2696 v4 vs e5-2699 v4
                                Jerry's

                                Dear Alberto R

                                 

                                         Thanks for your clearly explain for my question

                                         And for :In regard to your question about the BIOS microcode, since the BIOS is directly related to the board that is an option you will need to check with ASUS directly or with the manufacturer of the BIOS to confirm if it is possible to install a new microcode.

                                         If the asus just request the microcode to your side

                                         Is it possiable your side will provide the 2696v4 microcode to Asus?

                                         I just want them to work with this case

                                         Thanks for your kind help!!!

                                         Have a nice day!

                                 

                                WR

                                Jerry

                                • 13. Re: e5-2696 v4 vs e5-2699 v4
                                  N.Scott.Pearson

                                  I rather doubt that Asus is not receiving the microcode; it is more a matter of them not updating the BIOS for this board to have the update (since it is not on the list of "officially-supported" processors for this board). All is not lost; I found a post that presents information about how you can have the microcode loaded as part of Windows initialization: [How to] Update microcode from Windows. | NotebookReview.

                                   

                                  Hope this help,

                                  ...S

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                                  • 14. Re: e5-2696 v4 vs e5-2699 v4
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hi : You are very welcome. The information posted previously explains correctly how the BIOS update works in terms of the microcode of it. Hopefully ASUS will release a BIOS version that will make the processor fully compatible with your board.
                                     
                                    Thank you very much to for the details provided above.
                                     
                                    Any questions, please let me know.
                                     
                                    Regards,
                                    Alberto R
                                     

                                    1 of 1 people found this helpful
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