1 2 Previous Next 18 Replies Latest reply on Jun 12, 2017 7:43 AM by gamo62

    Intel SR300 DCM failed to detect an Intel® RealSense™ 3D camera

    EtienneB

      Hi,

       

      I know the Depth function for SR300 will not work on Windows 10 Creators Update (https://communities.intel.com/community/tech/realsense/blog/2017/04/07/windows-10-creators-update-build-15063-is-not-compatible-with-intel-realsense-sr300-camera-driver). However, I'm not able to install the DCM. It fails with this error:

      screenshot.png

      I can't conclude that this is the same issue therefore I'm asking for some help here.

       

      Here's the 2 event in the Windows Event Viewer:

       

      Event 1

      Faulting application name: FWUpdateSR300.exe, version: 3.3.27.5718, time stamp: 0x57e3cfa2

      Faulting module name: IVCAM1_5.dll, version: 3.6.13.0, time stamp: 0x57d83634

      Exception code: 0xc000001d

      Fault offset: 0x000e2e61

      Faulting process id: 0x20d4

      Faulting application start time: 0x01d2cf481dac71c0

      Faulting application path: C:\Temp\INTEL\plugins\FWUpdateSR300\FWUpdateSR300.exe

      Faulting module path: C:\Temp\INTEL\plugins\FWUpdateSR300\IVCAM1_5.dll

      Report Id: 2e31c415-e8a9-4262-9a4d-58b4205bc611

      Faulting package full name:

      Faulting package-relative application ID:

       

      Event 2

      Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Intel(R) RealSense(TM) SR300 FW Update Tool because of this error.

       

       

      Program: Intel(R) RealSense(TM) SR300 FW Update Tool

      File:

       

       

      The error value is listed in the Additional Data section.

      User Action

      1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.

      2. If the file still cannot be accessed and

        - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.

        - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

      3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

      4. If the problem persists, restore the file from a backup copy.

      5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

       

       

      Additional Data

      Error value: 00000000

      Disk type: 0

       

      I tried to run the FWUpdater seperatly command : FWUpdateSR300.exe -oemId:0xcafecafe -force but keep getting this error:

       

      screenshot2.png

       

      In the Windows device manager everything seems fine:

       

      screenshot2.png

       

      The computer is a fairly new Pentium G4600 on a B250 chipset and 16gb of ram. I don't think it's a CPU or motherboard compatibility issue hence I'm all out of wits.

       

      Cheers!

       

      Étienne

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